2. Forethought
Knowledge is our most important engine of production – Alfred Marshal
Knowledge is the key resource of the 21st century
Problem today is not how to find information but how to handle it!

3. Outline Concept of Knowledge Management (KM) Forces Driving KM
KM Systems
Impact of KM
KM Tools and Use of ICT in KM

4. Picture Exercise
What comes in your mind while talking about Knowledge Management? Please create a PICTURE/DIAGRAM within 5 minutes that shows your understanding on ‘Knowledge Management’.
Each individual will get 1 minute for drawing
Succeeding individuals should build on the concept already drawn
Executives are requested NOT TO communicate while drawing
Share learning in plenary

5. Knowledge Tacit Explicit Objective, rational, technical
Policies, goals, strategies, papers, reports
Codified
Leaky knowledge
Subjective, cognitive, experiential learning
Highly personalized
Difficult to formalize
Sticky knowledge

7. Knowledge Continuum
Data = collection of facts, measurements, statistics
Information = organized data
Knowledge = contextual, relevant, actionable information

8. Knowledge Management
Process to help organization identify, select, organize, disseminate, transfer information
Systematic and active management of ideas, information, and knowledge residing within organization’s employees
Leverage value of intellectual capital through reuse

9. Reflect from the Case Watch the video
Note key points in your notebook that relates the:
Driving forces for KM
KM processes/systems
Results of KM in the given context
Share in plenary

10. Driving Forces for KM Increasing Domain Complexity
Accelerating Market Volatility
Intensified Speed of Responsiveness
Diminishing Individual Experiences

11. The KM Systems

13. Organizational Performance
Impact of KM
Employee Learning
Employee Adaptability
Job Satisfaction
Products
Process
People
Organizational Performance
Process Effectiveness
Process Efficiency
Process Innovation
Value added products
Knowledge based products
Return on Investment
Economies of Scale and Scope
Sustainable competitive advantage

14. KM Techniques Brainstorming Story Telling Knowledge Mapping
Communities of Practice (CoP)
After Action Review (AAR)
Exit Interview
Knowledge Fair
Yellow Pages
Lesson Learned and Best Practices

15. KM Tools and ICT
Infrastructure: groupware, intranets, document management, KM suites
Thinking: concept mapping, creativity tools, AI
Gathering, discovering: search engines, data mining, intelligent agents

16. KM Tools and ICT
Organizing, storing: data warehousing, OLAP, metadata, XML
Knowledge worker support: case based reasoning, decision support, workflow, community support, simulation
Application specific: CRM, expertise profiling, competitive intelligence

17. KM Systems in practice Enterprise-wide knowledge management systems
General-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge
Knowledge work systems (KWS)
Specialized systems built for engineers, scientists, other knowledge workers charged with discovering and creating new knowledge
Intelligent techniques
Diverse group of techniques such as data mining used for various goals: discovering knowledge, distilling knowledge, discovering optimal solutions

18. Content Management

19. Network Management
a database of firm experts, as well as accepted solutions to known problems
facilitates the communication between employees looking for knowledge and experts who have that knowledge.

20. KM Work System

21. Case based reasoning
Represents knowledge as a database of past cases and their solutions.

22. Learning organization & KM
People continually expand their capacity to create the results they truly desire
New and expansive patterns of thinking are nurtured
Collective aspiration is set free
People are continually learning how to learn together
KM is the foundation of learning organization

23. Barriers to KM Implementation

24. To Sum Up Knowledge controls access to opportunity and advancement
KM is creation, sharing and utilization of Knowledge systematically
An integral part of every knowledge worker’s daily responsibilities
Various tools can be used for managing knowledge assets
Use of ICT is important for KM implementation

25. THANK YOU Basanta Raj Sigdel NASC Tel. 5522160 Ext. 275
Cell: