1. Lesson Eight Orders and Their Fulfilment

2. Aims & Requirements  To identify the characteristics of orders  To practice writing orders correctly  To command some useful words and expressions on orders

3. Introduction  An order results from an offer or an inquiry with subsequent quotations.When the buyer gets a confirmation about all terms from the seller, he may place an order. When the seller accepts all the terms raised by the buyer, he may accept the order. So orders can be divided into the situations:“place orders” and “acknowledge of orders.”

4. Place orders IIntroduction of place orders generally IIntroduction of its contents concretely 1. Expressing the source of your order 2. The detail of your order with your requests 3. Name of commodity, model No, size & color 4. Quantity

5. 5. Price 6. Packing 7. Date and way of shipment 8. Payment terms 9. Ask for the confirmation of your order from the seller 10.With the hopes of their attention

6. Case Analysis  1. According to analysis of place orders, analyze Sample I: S/C No.0678X by Universal Importers Ltd.  2. Pay attention to those important words and expressions on place orders.  e.g. The goods are due to arrive here.

7. Acknowledgement of Orders(I)  Introduction of acknowledgement of orders generally as follows: When the seller received an order from the buyer, he may write a confirmation letter to acknowledge of the order, or send a Sales Notes to confirm the order.

8. Acknowledgement of Orders(II) 1. Express your thanks for the order 2. State your acceptance for the order 3. Include an assurance of prompt and careful attention (Quality Packing Shipment, Invoice & Payment) 4. Give your hope for further order

9. Decline of Order and Recommendation of Substitute  Express your thanks of the order.  State your regret for being short of the stocks.  Recommend substitutes.  Ask for the prompt confirmation.

10. Summary: the Outline of Orders  1. Place Orders  (1) Opening Paragraph: Express the source of your order (from the catalogues price and list samples)  (2) Transitional Paragraph:  Ask for confirming the order.  Some terms ask for quality.  Some terms ask for packing & shipment.  Some terms ask for invoice& payment.  (3) Closing Paragraph: Asks for their attention for the order

11.  2. Acknowledgement of Orders  (1) Opening Paragraph: Express your thanks for the order and State your acceptance for the order.  (2) Transitional Paragraph: State an assurance of prompt careful attention. (Quality, Packing, Shipment, Invoice and Payment)  (3) Closing Paragraph: Give your hope for further order.

12. 33. Decline of Orders and Recommendation of Substitute ((1) Opening Paragraph: Express your thanks for the order. ((2) Transitional Paragraph: Express having no stocks and recommend substitute. ((3) Closing Paragraph: Express your regret of being unable to supply the order and hope to do business in future.

13. Homework  Read and try to remember those sentences on P.108-109.  Finish Ex. I and Ex. II on P.109-110.