1. Process Mapping (As-Is)

2. 2 Copyright e-Government Program (Yesser) Map Existing Processes  The objective is to redesign any process in the organization  This requires developing a deep understanding of the current status for processes in the organization in order to:  Provide basis for developing the services / processes framework  Set the change boundary  Accompanied by a similar understanding of the organization strategy, goals, objectives, structure, challenges, legal and social frameworks and all other related aspects that might affect the redesign.

3. 3 Copyright e-Government Program (Yesser) Business Process redesign methodology in four stages Activities:  Interview process owners  Interview experts and stakeholders if needed  Map and document process steps and key performance parameters  Understand underlying performance drivers  Process steps  Rules and regulations  IT support  Legal environment Deliverables:  Parameters for each process  Process flows at workplace level For process documentation; it’s advised to use international standard format such as Business Process Modeling Notation (BPMN) or unify a standard notation and work according to it in developing the flowcharts.

4. 4 Copyright e-Government Program (Yesser) Map existing processes

5. 5 Copyright e-Government Program (Yesser) Description - process

6. 6 Copyright e-Government Program (Yesser) Description – process step

7. 7 Copyright e-Government Program (Yesser) Description - role

8. 8 Copyright e-Government Program (Yesser) Description – IT application

9. 9 Copyright e-Government Program (Yesser) Description – data collection

10. 10 Copyright e-Government Program (Yesser) Company Employee Company HR Officer Labour Office Employee Bank Branch Officer Work Permit process flow Request Work Permit Save employee data on disk Upload data at Labour Office Computer Department Pay WP fee Receive payment and return receipt WP Fee Receive payment receipt WP Payment receipt Check Employe e data Receive physical WP Physical WP Issue physical WP Data OK Correct empl. data Data incorrect Final state: - Company employee has a physical Work Permit in his hand. Initial state: -Company employee has acquired an entry visa at MoFA or embassy, and requests a Work Permit at the Labour Office. To-Be