1. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Process Improvement August 5, 2008

2. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Objectives Re-introduce the Process Improvement Council (PIC) Discuss the PIC role EITS Process Improvement in the next six months – what to expect Resources available

3. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Process Improvement Council Rehan Khan Shawn Ellis – Chair Sandra Brooks Shannon Marable Lynn Smith David Stewart Greg Topp George Veeder Kim Woods Catherine Shircliff - Advisor

4. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Process Improvement Continuous Improvement Program –Lessons learned: –We must have the committed resources –We have good basis to try again –We are ready to move forward

5. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Process Improvement Foundation for Success –Lessons learned + Resources = Success –Support from Leadership –Proven methods

6. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Process Improvement Plan for continuity –Process Improvement Council –Methodologies –External Drivers

7. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services EITS Process Improvement WIIFM – what’s in it for me? –Knowledge –Inclusion –Empowerment

8. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Process Improvement The Six-month Plan – what you can expect –Documentation of key processes begun –PIC begins improvement projects Business Office Process Projects –Budget Amendments - ~6 week project –Purchasing - ~2 month project –Account Status Reporting - ~3 month project –Teams trained in Six Sigma methodologies –Creation of a mechanism to capture ALL process improvement efforts Whether formal or informal, we want to document all of the effort put into process improvement

9. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Timeline

10. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services Resources Pre-project – –Team training –Project selection Define – –Documentation –Process Mapping Measure – –Surveys –Data gathering Analyze – –Tools –Metrics Improve – –Benchmarking –Project planning Control – –Six Sigma tools –Documentation

11. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services How can ITPDS Help? Education/Training – –Project Management and Clarity (P Wagman) Offered twice annually Offered as needed –Process Management/Six Sigma Methodologies (K Camfield) Offered twice annually Offered as needed Support – –Documentation –Process Mapping –Metrics –Project Management Surveys/data gathering – –Define phase surveys –Assistance with data mining Facilitation – –Training new teams –Teaching team skills –Facilitation to get new teams started

12. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services ITPDS Greg Topp – Director –706.425.3000 –gtopp@uga.edugtopp@uga.edu Lynn Latimer – Associate Director –706.425.2920 –llatimer@uga.edullatimer@uga.edu Kate Camfield – Process Improvement, Quality Assurance –706.425.2916 –camfield@uga.educamfield@uga.edu Jennifer Hudson – Logistics –706.542.8368 –g1@uga.edug1@uga.edu To Be Determined – Research Patrick Wagman – Portfolio and Project Management –706.425.2959 –pwagman@uga.edupwagman@uga.edu Lili Zhao – Assessment/ Dashboards, Capacity Management –706.425.3041 –lilizhao@uga.edulilizhao@uga.edu