1. RealPOS 7454 POS Workstation RealPOS for the Real World

2. Real World Retail 2 Note to Presenter Presentation is designed as a generic sales tool and should be customized for the specific target audience. Check out slides in the “Backup” section and move into the main presentation to meet your customer’s needs. View or print script in Notes Page format; script is written for the presenter, not the target audience. Edit or delete script before printing or sending an electronic copy to any prospect. Last revision 3/1/02. Check The Knowledge Center for any updates. Comments/questions should be addressed to Mark.Siedschlag@NCR.com

3. Real World Retail RealPOS 7454 Overview A POS workstation targeted primarily for: –Hospitality (quick service and table service) –Convenience stores –Specialty stores –Department stores Designed for retail –Small integrated footprint –Intuitive touchscreen user interface –Retail hardened –Full multimedia support –Retail peripheral support Provides leading edge performance and functionality for retail POS

4. Real World Retail Small Integrated Footprint All-in-One design Integrated cabinet contains – LCD/Touchscreen – Main processor board/CPU – Hard disk drive – Memory – Power supply – Ethernet LAN – I-O ports – Customer display – MSR – PCMCIA expansion RealPOS 7454 is Designed for Retail

5. Real World Retail Touchscreen Interface Intuitive – Easy to learn – Easy to use Fast Accurate Reduces training costs Ideal for – High turnover – Part time workers – Seasonal workers RealPOS 7454 is Designed for Retail

6. Real World Retail NCR 7454 offers your choice of Capacitive touch OR Resisitive touch Capacitive advantages – Most durable technology – Hard tempered glass – Won’t scratch or tear – Highest light transmission – Won’t wear out from use – Lightest touch to activate – Cleanscreen tm by Microtouch Resistive advantages – Works with gloves – Less costly Touchscreen Technologies

7. Real World Retail Retail Hardened Passive cooling (no fans) – Designed with mobile PC technology Smaller More durable Less heat – Less points of failure – No contaminates drawn into unit – Flexible terminal placement – Reduces energy costs Average of $8 / terminal / year – Certified for continuous operation at 41F to 113F RealPOS 7454 is Designed for Retail Heat dissipates through back panel

8. Real World Retail Retail Hardened Tilting touchscreen – Steel axle construction for durability – Ratcheting mechanism – Locks in any position – Won’t loosen with age Superior cable routing – Cables hidden from view – Strain relief – Front or rear cable routing RealPOS 7454 is Designed for Retail

9. Real World Retail 9 RealPOS 7454 is Designed for Retail Retail Hardened Spill resistant – LCD/Touchscreen sealed with waterproof gasket – Elevated base Slip-proof rubber feet Critical components raised off of counter Small protected air vents – Spill resistant – Protected with wire mesh to prevent insertion of foreign objects such as coins

10. Real World Retail 10 RealPOS 7454 is Designed for Retail Retail Hardened Integrated power supply –Integrated into base of terminal –No placement or mounting concerns –Protected from spills –Less cabling –Auto-sensing 110/220 volts

11. Real World Retail 11 RealPOS 7454 is Designed for Retail Full-screen, full-motion video with fully synchronized audio playback – 30 frames/second playback via software-based MPEG-I decoding – Synchronized 16-bit stereo SoundBlaster™-compatible audio External headphone connection Optional integrated stereo speaker module Leveraged Asset - Employee Training - Customer Kiosk Full Multimedia

12. Real World Retail Flexible Mounting – Table top with tilt/lock – Wall mount with tilt/lock RealPOS 7454 is Designed for Retail

13. Real World Retail 13 12.1” LCD – Ultra bright Active LCD panel – 800x600 SVGA resolution – Field replaceable, dual bulb LCD Saves service time and costs Optional 3-track MSR Integrated motion sensor – Standard feature – Saves LCD life – Wakes up terminal from low power state – Saves energy Retail Peripheral Support

14. Real World Retail 14 4 line by 20 characters Integrated or remote Low profile or high post Customer Displays

15. Real World Retail 15 Intel Celeron 600 MHz – MicroPGA class ZIF socket for Celeron or Pentium III – 100 MHz front side bus Memory – 32 MB down on-board RAM – Total: 32MB, 64MB, 96MB,160MB or 288MB RAM 10 GB hard disk option Flash disk option Integrated 10/100BaseT for server-based multimedia applications Optional internal PCMCIA port – Two Type 2 or One Type 3 – Optional integrated modem – Optional wireless Ethernet RealPOS 7454

16. Real World Retail 16 RealPOS 7454 Connectivity

17. Real World Retail 17 2 RS-232 ports – Option for 2 additional serial ports 1 parallel port Cash drawer port – Y-cable supports 2 cash drawers PS/2 keyboard connection 2 USB ports VGA port Headphone port Speaker port 10/100 MB Ethernet LAN RealPOS 7454 Connectivity

18. Real World Retail 18 2 Serial port expansion option – Four total serial ports Ethernet to RS-232 expansion – Provides four RS-232 ports – Applicable for remote devices USB to RS-232 expansion – Provides two or four RS-232 ports – Applicable for local device expansion Serial Port Expansion

19. Real World Retail 19 7454 Certified Peripherals NCR Printers NCR Cash Drawers Remote Customer Post Display NCR 2757 Kitchen Display System NCR 7837 Hand Held Scanner NCR 7892 Presentation Scanner External Bootable CD-ROM Electronic Payment Terminals Scale NCR 2010 Coin Dispenser Telequip Transact 2+ Coin Dispenser

20. Real World Retail High Performance Thermal Receipt –Up to 42 lines per second (130 mm/sec) –High Resolution 203 dpi (8 dpmm) –Receipt Knife Standard High Reliability –1.5M knife cuts / 150 km TPH Streamlined user interface –Drop & Go paper loading –Left- or right-hand top cover access –Single-button programmability Improved cable management –Strain relief and recessed connector panel Dual RS-2S2 and USB Interface Optional Wall Mount Choice of Colors 7194 Thermal Receipt Printer

21. Real World Retail High Performance Thermal Receipt –Up to 42 lines per second (130 mm/sec) –Higher 203 dpi (8 dpmm) –Receipt Knife Standard High reliability –1.5M knife cuts / 150 km TPH –Enhanced spill resistance Impact Slip Station –Up to 80 columns Check Handling Features –MICR Reader option –Single-pass check handling option Streamlined user interface –Single button programmability –Hidden reset switch Printer-resident information and tallies –Asset tracking and diagnostics / load balancing Dual RS-2S2 and USB Interface 7158 Thermal Receipt Printer with Slip

22. Real World Retail 22 One-station: –Thermal Receipt w/ knife High reliability 32% faster than 7194 –50 LPS vs. 38 LPS Two-color print –Requires special thermal paper Auto-Sensing interface –RS-232 –USB Epson compatible for easy application porting Cabinet Colors –Beige or NEW Graphite Black General Availability: May 30, 2002 7197 Thermal Receipt Printer New

23. Real World Retail 23 Two-station Thermal Receipt w/ knife Impact Slip w/ flat slip table High Reliability Two-Color Print Multi-Function Features MICR Check Flip Auto-Sensing Interface RS-232 USB General Availability: May 30, 2002 7167 Thermal Receipt Printer with Slip New

24. Real World Retail 2189 Full Size Cash Drawer –NCR’s premium cash drawer –Two slip slots and extra large coin roll storage –Lock and manual release options Mid-Range Cash Drawer –Stainless steel construction –Reduced footprint –Slip Slots –Lock and manual release standard 7454 Supports Up to Two Drawers Via “Y” Cable –Direct Connect to Port on Terminal OR –Connect to Port on External Printer Cash Drawers

25. Real World Retail 25 DOS 6.22 Windows CE 3.0 Windows 95 Windows 98 Windows NT Workstation 4.0 Windows 2000 Operating System Strategy

26. Real World Retail 26 7454 Crisis Recovery Options External CD-ROM Drive NCR Fit Client Manager Store Edition Software –Terminal Can Boot From LAN if Local Hard Disk is Corrupted –Downloads Operating System Recovery Image –Manual or Automatic –Requires WinNT on PC –Norton Ghost Software Using Ghost, Customer May Build a Custom Recovery Image That Includes –Operating System –Platform Software –Application Files

27. Real World Retail 27 256MB SODIMM RAM certification –On board 32MB + 256MB SODIMM = 288 MB maximum Dual display drivers –Can be used to drive a separate Customer Information Display (CID) General Availability: May 2002 What’s New in Release 2.1

28. Real World Retail 28 7454 Training and Support Web-Based Training Classroom Training Online Documentation NCR Professional Services NCR Service Options

29. Real World Retail 29 Discussion….

30. Real World Retail 30 Back Up Slides

31. Real World Retail 31 Market Positioning NCR Real World Retail Retailers Want a Vendor Who Understands Their World… NCR is It Yesterday’s NCR RSD Predictable Reliable Slow, Big Been Around Forever Know Retail Unmatched Retail Experience Today’s NCR RSD Unmatched Retail Experience The “Real Thing” in Retail Know-How Solving Real Problems Global Coverage, Market by Market Nimble and Reliable

32. Real World Retail 32 NCR Offer Hardware Software Services Real World Retail With the broadest portfolio of products and services, NCR is best positioned to solve retailers’ real world issues worldwide.

33. Real World Retail 33 NCR Strategic POS Direction RealPOS Workstation Family Worldwide Product Offering for POS –Scalable POS Workstations –Advanced Retail Peripherals –Open Operating Systems –Enabling Platform Software Platform Strategy –Leverage Standard PC Technology –Retail Enhancements –Enhanced Human Interfaces Complete POS Solution

34. Real World Retail 34 POS PrintersKDS 7454 7460 7448 NCR Hospitality RealPOS Workstations & Peripherals

35. Real World Retail 35 RealPOS 7448 RealPOS 7460 RealPOS 7454 Multimedia Touchscreen POS Active LCD 600 MHz Processor Passive Cooling Capacitive or Resistive Touchscreen Wireless LAN Option Value-based Touchscreen POS Active LCD 566 MHz Processor Low Profile Cabinet Integrated or Modular Configurations Can Coexist with NCR 7454 Compact Integrated POS Flexible Open Architecture Micromotion or Conventional Keyboard Color or Mono LCD 300 MHz Processor Microsoft ® CE Based Application- “NCR Advanced Store@NeighborhoodPOS”

36. Real World Retail 36 7454 Competitive Strengths Passive cooling (No Fans) Capacitive touch technology –CleanScreen by Microtouch New motherboard with 600 MHz processor, 1 GHz roadmap Highest temperature rating Highest humidity rating CD-ROM option Multimedia support included –Headphone port –Full motion video –Synchronized SoundBlaster stereo sound –Optional integrated stereo speakers Motion sensor PCMCIA expansion capable –Wireless LAN –Integrated modem Thin client capable –Flash Disk –PXE boot ROM –CE certified

37. Real World Retail 37 Product Positioning 7454 and 7460 7454 Rel 2 Multimedia Touchscreen Terminal Full Multimedia/Integ. Stereo Speakers Wireless LAN Option Capacitive OR Resistive Touch 4 Line Integrated Cust. Display-VFD Passive Cooling Motion Sensor Side Mount MSR Mobile Technology Medium Profile Intel Celeron 600 MHz 2 Serial Ports Standard-4 Total Avail. 1 Memory Slot No Flex Disk Option Unified Configuration Only 7460 Rel 1 Value-based Touchscreen Terminal Headphone Port/No Integ. Speakers No Wireless Capability Resistive Only 2 Line Integrated Cust. Display-LCD Fan Cooled No Motion Sensor Front Mount MSR Desktop Technology Low Profile Intel Celeron 566 MHz 4 Serial Ports Standard 2 Memory Slots Optional External Flex Disk Drive Modular Option for Remote Touchscreen

38. Real World Retail 38 Hospitality Success Stories 2001 AAFES - 7454, Compris, NCR Services - $20 million Applebees - 900-7454’s installed in 2001 + 600/year new stores BP Amoco - 7454, Compris, 500 Terminals now, 6000 potential Checker’s Drive-In - 600 -7454’s installed with Aloha Dunkin’ Donuts - Baskin Robins - 7454 and 7460, NCR Services, Aloha Fuddrucker’s - 340 -7460’s, NCR Services, Compris, Grupo Pie - EMEA VAR - 3,000 - 7460’s - Shipped 1,300 units in 2001

39. Real World Retail 39 Hospitality Success Stories 2001 In n’ Out Burgers - 7454, Compris, $2 million Jack-in-the-Box - 2,000 - 7454’s installed in 00/01, Progressive Long John Silver - 7454, Peripherals, NCR Services, $12 million McDonald’s EMEA - 6000 - 7454’s, 7460’s, Compris, NCR Services Paragon Steakhouse - 320 - 7460’s, Aloha, Ruby Tuesdays - 1,150 - 7454’s installed in 00/01, Micros software Tricon Global - 1,850 - 7454’s installed in 2001, Compris

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43. Real World Retail 43 NCR Hospitality Partners Certified on RealPOS 7454 and RealPOS 7460 Aloha Compris Digital Dining Positouch Progressive

44. Real World Retail 44 New Hospitality Partners Certifications in Progress Breakaway –#1 in delivery software –Won Domino’s SIVA –Thin client--browser based POS.com –Thin client--ASP model Wand –Installed in Wendy’s and KFC franchisees Exit 41 –Leading edge Java based application –Installed in McDonald’s franchisees

45. Real World Retail 45 Supportability Ease With Fit Client Manager Web-Based Approach to Systems Management Available at 3 Levels –Terminal, Store, Enterprise Provides the Following Functionality –Crisis Recovery –BIOS Updates –Client Software Installation –Web-Based Management Asset Management Configuration State Management Diagnostics

46. Real World Retail 46 FitClient Manager FitClient Manager LE (Local Edition) –Client-based, runs locally on client through Internet Explorer –Manages retail peripherals (e.g. OPOS profiles) and platform components and parameters –Diagnostics for peripherals and platform FitClient Manager SE (Store Edition) –Server-based web-site management of peripherals, platform and software for each client –Client software distribution –Update Flash BIOS via network –Group Management of POS clients via FitGroups –Network based crises recovery

47. Real World Retail 47 Norton Ghost Software Facilitates crisis recovery and helps reduce support costs Creates an exact image of a hard drive –Operating System –Applications –Configuration Settings Image is stored on a CD-ROM, server hard drive, etc. In case of disk failure, image is restored to new drive Can also recover individual files from image file

48. Real World Retail 48 USB Drawbacks Limited peripheral choices today Limited native O/S support Benefits Faster data transmission Plug and Play Hot Plug Cable can deliver power and data Growing number of peripheral choices NCR Strategy Meet retailers needs Support existing RS232 peripherals for maximum investment protection Adopt new USB without worrying with migration issues. The 7460 provides extensive OS support. Combine RS232 and USB peripherals

49. Real World Retail 49 Ethernet, or RS232C, NCR Kitchen Display System

50. Real World Retail 50 Oasys Controller is a Miniature PC 32 Bit Processing Win 9x and DOS O/S Serial or Ethernet Connection Supports: – 4 SVGA Monitors & Bump Bars –OR 4 Touchscreens –OR 8 Printers –OR Combinations Full Color Text & Graphics Oasys Controller is a Miniature PC 32 Bit Processing Win 9x and DOS O/S Serial or Ethernet Connection Supports: – 4 SVGA Monitors & Bump Bars –OR 4 Touchscreens –OR 8 Printers –OR Combinations Full Color Text & Graphics NCR KDS