2. 4 million customers view diy.com each week 71% of customers research online before buying in store 55% of online traffic is by a mobile or tablet

3. How does it work? For UK customers where Click & Collect is already in operation, the process is as follows. Customer browses website diy.com and chooses product(s) they want. Customer pays for product(s) online and selects the nearest B&Q store which they would like to collect their items from. An email is sent to customer confirming that item will be ready for collection the next day from 12.00pm onwards. Customer collects their purchase from the Click & Collect point in the store and presents their order confirmation as proof of purchase.

4. How would it work in the Channel Islands? Customer browses website diy.com and chooses product(s) they want. Customer pays for product(s) online and selects the nearest B&Q store (e.g B&Q Guernsey) which they would like to collect their items from. An email is sent to customer confirming that item will be ready for collection: – i) if the item is in stock in the Guernsey store, it can be collected in store from 12pm onwards the next day; – ii) if the item is not a stocked item in the Guernsey store, it will be sent to the store for collection within 48 hours. Customer collects their purchase from the Click & Collect point in store and presents their order confirmation as proof of purchase.

5. ‘Click & Collect’ gives the customer the ability to search and purchase their items from the comfort of their homes or mobiles. More ranges available online, e.g taps and doors, our online range is much bigger than our in-store selection. The added convenience of customer being able to purchase outside the stores usual opening hours.

6. Customer feedback Local interest in Click & Collect is high. Many have asked when it will become available in the Channel Islands. Customers are searching online at diy.com before coming into store, and also whilst browsing in-store they are looking at diy.com for product reviews and product ranges.

7. Earn rewards every time you shop to get personalised money off vouchers to spend on future purchases. Electronic receipts sent by email for all in-store transactions, so you never need to worry about losing a paper receipt again! Regular email communications keeping you up to date with news from your local B&Q store, store offers, and help and advice tailored to your product purchases. Download the B&Q app to digitally view your Club Membership details and access all the latest offers, watch help and advice videos, scan products. The new B&Q Club

8. Questions?