1. PPL MD DHMH Purchasing of Goods & Services Training www.publicpartnerships.com

2. Agenda Work Flow of Invoice Process LTSS Plan of Service Payment Request Form (PRF) Overview Grocery Purchases Things to Remember Useful Documents Resources Questions 2

3. Plan of Service Support Planner (SP) has Plan of Service (POS) with correct authorizations approved in LTSS Payment Request Form SP requests items to PPL using Payment Request Form (PRF) – as well as a wishlist if purchase is online Review PPL reviews PRF and authorization in LTSS Purchase If OK, PPL processes the order within required timeline Work Flow of Invoice Process

4. LTSS Plan of Service 4 PPL uses the Plan of Service as authorization approvals from DHMH To process requests in a timely manner please: Submit one authorization line per request Submit an authorization for only 1 sub-category Include sufficient funds for taxes and shipping costs in authorizations for online requests

6. Grocery Options PPL has created a process with Peapod for SPA to place orders using the PPL account PPL will provide account information when SPA submits a request first Have instruction form to walk through the process 6

7. Things to Remember Requests cannot contain items for multiple categories (I.e. – furniture and household items) Reimbursements (groceries or other items) is an option for all Support Planners Agencies (SPAs) Groceries can only be bought using MFP flex funds SPAs are required to obtain any and all receipts for purchases Sold out items can be re-ordered as a new request Urgent orders – 48 business hours 7

8. Useful Documents We’ve created the following documents to make the process as easy as possible for you: 1.PPL MD DHMH Payment Request Form (PRF) To be completed and submitted with each request 2.Guide for LTSS Plan of Service A helpful walkthrough on how to enter a POS in LTSS 3.New Online Vendor Request Form If you want to suggest a new online vendor we can use, complete this form and we’ll have a look and see if we can work with them 4.Service Item Category Definitions A breakdown of the categories listed on the PRF and what can be bought with them 5.Grocery Purchasing Options A run through of the grocery purchasing process 8

9. Resources Documents located on Public Partnerships Website: http://www.publicpartnerships.com/programs/maryland/index.html MD DHMH Website: https://mmcp.dhmh.maryland.gov/longtermcare/Resource%20Guide/Forms/AllItems.as pxhttps://mmcp.dhmh.maryland.gov/longtermcare/Resource%20Guide/Forms/AllItems.as px PPL Customer Service for Support Planners Phone: 1-866-803-3625 Email: PPLMDDHMH-INVOICE@pcgus.com MD DHMH Phone: 410-767-1739 9

10. Questions 10

11. 11 Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts 02109 (617) 426-2026, www.publicconsultinggroup.com