1. Company Confidential 1 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia N85 for Contact Centres

2. Company Confidential 2 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Purpose The purpose of this training is to communicate the new and key features of the Nokia N85. The material is targeted at Nokia Contact Centre agents who need to provide usability support for the product. It is assumed that the readers are familiar with Nseries products such as N95, N81, N76. (For more information, refer to Contact Centre training material on those products.) Services, such as N-Gage and Nokia Music Store, have their separate training material. Some slides contain extra information on the notes pages.

3. Company Confidential 3 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Contents 1.Nokia N85 specificationsNokia N85 specifications 2.OLED displayOLED display 3.UI modesUI modes 4.Media keysMedia keys 5.Multimedia menuMultimedia menu 6.FM transmitterFM transmitter 7.Sales package contentsSales package contents 8.Services and softwareServices and software 9.Tips and tricksTips and tricks

4. Company Confidential 4 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia N85 specifications

5. Company Confidential 5 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia N85 versions There are 3 different versions of the Nokia N85: Nokia N85 (RM-333) WCDMA/HSDPA 900/1900/2100, EGSM 850/900/1800/1900. Colour variants: Copper / Copper Copper / Dark Grey Warm Black / Burnt Orange Warm Black / Cherry Black Warm Black / Dark Grey Nokia N85 (RM-334) WCDMA/HSDPA 850/1900/2100, EGSM 850/900/1800/1900 Warm Black / Dark Grey Nokia N85 (RM-335) EGSM 850/900/1800/1900 Copper / Copper Copper / Dark Grey Copper/Copper Back cover Side Frame

6. Company Confidential 6 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia N85 keys and controls Slides closed Short slide open Keypad open S60 keys (including Selection keys, 5-way key + Navi™ wheel, Call/End keys, Multimedia, Menu and C key) Power key Volume/zoom keys Key lock switch Capture key Numeric keypad c 1 2 3 4 5 6 7 8 9 * 0 # Volume/zoom keys Key lock switch Capture key c Volume/zoom keys Key lock switch Capture key Camera Camera shutter Flash Media keys c Volume/zoom keys Key lock switch Capture key

7. Company Confidential 7 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia N85 specifications 1/2 Basics Dimensions: 76 cc, 103 x 50 x 16 mm Weight: 128 g with battery Memory: Internal dynamic memory up to 74 MB, external microSD up to 8 GB Talk time: Up to 4.5 h (WCDMA) / 6.9 h (GSM) Standby time: Up to 363 h (GSM and WCDMA) Display 2.6” QVGA (240x320) AM OLED, 16 M colours Connectivity GPS, A-GPS, FM radio 3.5mm audio, High Speed USB 2.0, BT 2.0, BT A2DP WLAN (802.11g/b) & UPnP, HSDPA, EGPRS TV Out, FM transmitter USB charging with simultaneous data transfer Camera 5 MP AF Carl Zeiss, Secondary camera CIF High power LED flash for still and video

8. Company Confidential 8 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia N85 specifications 2/2 Video Video capture in MPEG-4 up to VGA at 30 fps Video playback supports MPEG4, AVC / H.264, WMV, RV, Flash Video; up to 30 fps Supports PC sideloading Video playback time: Up to 7 h Music Playlist editing and sharing Graphic Equalizer Integrated stereo speakers with 3D stereo surround sound Music playback time: Up to 30 h Radio Stereo FM radio (87.5-108MHz) with support for RDS, Visual Radio™, Nokia Internet Radio FM transmitter

9. Company Confidential 9 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia N85 key features OLED display Music/media/zoom keys Navi™ wheel with music functions High music playback time (up to 30h) Dedicated gaming keys Integrated N-Gage, Ovi services etc. Triple band WCDMA FM transmitter

10. Company Confidential 10 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Key selling messages Sleek two-way slider with stunning OLED display Door to your Online Life Your 24/7 entertainment

11. Company Confidential 11 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Comparison to previous products 11January 16, 2008 Evolution from Nokia N76: Battery life: talk time (GSM) 4 hours better 2.6” AM OLED display 3x faster connection, WLAN usability improvements FM transmitter 3x brighter LED flash, available also for video 5 Megapixel AF camera VGA@30 fps Evolution from Nokia N81: Music playback time 14h better Battery life: talk time (GSM) 2.9 hours better 2.6” AM OLED display 3x faster USB connection, WLAN usability improvements FM transmitter Better camera with AF 3x brighter LED flash, available also for video Video shooting VGA@30 fps Better earpiece Automatic display orientation change Evolution from Nokia N95: Enhanced functionality of 2-way slide and media keys Smaller size Battery life: talk time (GSM) 2.9 hours better AM OLED display 3x faster USB connection, WLAN usability improvements FM transmitter 3x brighter LED flash, available also for video Automatic display orientation change Nokia N85

12. Company Confidential 12 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM OLED display

13. Company Confidential 13 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM OLED display Nokia N85 contains a 2.6” QVGA (320x240) Active Matrix OLED display, 16M colours The display has consistent image from a wide viewing angle No motion blur, since OLED reacts in micro seconds

14. Company Confidential 14 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM UI modes

15. Company Confidential 15 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM UI modes 1.Portrait mode Numeric keypad visible 2.Landscape (media) mode Automatic UI orientation change Media keys (4), zoom keys (2) 3.Gaming mode Landscape rotated 180° opposite to normal landscape mode Game keys (2) Orientation sensor not used in gaming for UI controlling Landscape mode Gaming mode

16. Company Confidential 16 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Media keys

17. Company Confidential 17 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Media keys (1/3) Nokia N85 is a dual slider product and contains N95-type dual slide. The Nokia N95 was the 1st dual slider product and its media keys were used to control the music and video applications and their content. Nokia N85 expands the use of the media keys to gaming and zooming. Nokia N85 has 4 media keys with 8 possible functions. Hidden till lit functionality: The symbols on the keys are only lit up when the functions are available, depending on the active application. The Navi™ wheel key can be used as a (portrait) music key Media keys c

18. Company Confidential 18 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM The media keys are: –Forward, Play/pause, Stop and Rewind for landscape music and video playback. –Gaming keys a and b – located on the same keys as play/pause and stop –Zoom in and zoom out – located on the same keys as Forward and Rewind Media keys (2/3)

19. Company Confidential 19 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Media keys (3/3) The functionality depends on the active application: 1.Music Player on the foreground or active in the background, or Video Player on the foreground: Forward, Play/pause, Stop and Rewind are illuminated and used for audio control. 2.In gaming mode: Gaming keys a and b are illuminated. 3.In e.g. Browser and Photos applications: Zoom in, Zoom out and Play/pause are illuminated. They are used for zooming in the foreground application and starting/pausing audio playback on the background. 4.In any other case, Play/pause and Stop are illuminated. Play/Pause starts the music playback. If the user highlights a music track in music library or a video clip in photos or in video center application and presses play, the selected file is opened and playback starts. 1 2 3 4

20. Company Confidential 20 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Zoom keys Usage with camera/video recording While taking pictures or recording videos, the user can use any of the following keys for zooming in and out: Zoom keys Volume keys Navi™ wheel c Zoom keys Volume keys Navi™ wheel + - + -

21. Company Confidential 21 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Navi™ wheel and music functions (portrait music keys) The Navi™ wheel key can be used for music functions Functional with the Music Player, in the Now Playing view The landscape music keys can be used interchangeably with the Navi™ wheel keys. That is, both keys are functional at the same time in the Now Playing view. Navi™ wheel Portrait media keys Landscape media keys c Rewind Stop Forward Play/pause Rewind Stop Forward Play/pause

22. Company Confidential 22 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Multimedia menu

23. Company Confidential 23 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Multimedia menu 1/2 The Multimedia key opens the Multimedia menu (as in Nokia N81). Multimedia menu contains shortcuts to media content. TV & video tab is new in comparison with Nokia N81. Contents: Last watched My videos Video feeds Video directory

24. Company Confidential 24 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Multimedia menu 2/2 NEW

25. Company Confidential 25 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM FM transmitter

26. Company Confidential 26 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM FM transmitter With the FM transmitter, you can play songs stored in your device through any compatible FM receiver, such as a car radio or home stereo system Operating frequency range from 88.1 MHz to 107.9 MHz The availability of the FM transmitter may vary by country The FM transmitter cannot be used when an enhancement, e.g. a headset or a USB cable, is connected to the device (except in the case of charging with wall or travel charger) Not available simultaneously with the FM radio

27. Company Confidential 27 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Using the FM transmitter 1.Open the Music Player and start music playback. 2.Open the FM transmitter (from Menu – Music – FM transmit). 3.Find a free frequency with your FM receiver. 4.In the FM transmitter, select Frequency – Change and enter the frequency value. 5.Activate the FM transmitter. 6.The phone starts transmitting. A radio icon is displayed in the top right corner of the phone display. The Active standby screen shows the track details and the frequency being used. If the FM receiver is RDS capable, ‘Nokia’ is displayed as the radio station in the FM receiver.

28. Company Confidential 28 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Sales package contents

29. Company Confidential 29 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Sales package contents Nokia N85 Nokia Battery (BL-5K) Nokia Travel Charger (AC-10) Nokia Video Connectivity Cable (CA-75U) Nokia Connectivity Cable (CA-101) Nokia Music Headset (HS-45, AD-54) Nokia 8 GB microSD card (MU-43) User Guide Quick Start Guide

30. Company Confidential 30 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Key enhancements Recommended accessories Nokia Bluetooth Stereo Headset BH-903 Nokia Bluetooth Speakers MD-7W Nokia Stereo Headset WH-700 Compatible car solutions Nokia Bluetooth Display Car Kit CK-600 Nokia Retractable Car Charger DC-10 Nokia Speakerphone HF-300 BH-903 MD-7W

31. Company Confidential 31 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Services and software

32. Company Confidential 32 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia N85 services and software Nokia Music Store N-Gage integrated Ovi services Ovi Suite for PC Video services Nokia Podcasting Mail for Exchange WidSets...

33. Company Confidential 33 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Nokia Music Store Nokia N85 supports direct access to Nokia Music Store in the Music menu Nokia Music Store is a service that can be accessed on the PC as well as compatible mobile devices: Users can purchase downloads and listen to free clips For details, refer to Nokia Music Store training material for Contact Centres.

34. Company Confidential 34 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM N-Gage on device Home Module: Quick links to key features My Games Module: Your games library My Profile Module: Your scores, points, and progress Showroom: Access to new games, game info, and Player Reviews of games. My Friends Module: The connection to your N-Gage friends Key Features New game promotion Browse games View Game info, screenshots, & videos Download games & transfer to device via PC installer Player Reviews Purchase games License options: full or time-limited license Store purchase preferences in N-Gage account for easier purchase in future N-Gage.com

35. Company Confidential 35 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Ovi Ovi services can be accessed from PC or mobile. Ovi.com is the portal through which customers will get access to all the Nokia services (current and upcoming). Currently on ovi.com: Maps Music Share Games Files Calendar Contacts N85 provides an integrated Share on Ovi access Share on Ovi is a free media sharing service that makes it easy to upload, manage and share your media Ovi Suite Add, organise and share your stuff easily between your N85 and PC.

36. Company Confidential 36 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Tips and tricks

37. Company Confidential 37 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Tips and tricks 1/5 USB charging does not work correctly. Some USB chargers and USB emulators do not fulfill USB standards, thus charging is not possible. The charging current with some laptops may be too low for fast charging. Solution: Try charging with a different computer or use the AC-10 charger. USB connector may also suffer from moisture damage (contact service). Charging an empty (completely discharged) battery: It may take a few minutes before charging starts. Cannot use Music player when connected to PC. Solution: Select Image transfer mode when connecting the phone to PC. This allows you to charge and listen to music simultaneously.

38. Company Confidential 38 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Tips and tricks 2/5 Display autorotation does not work if the phone is in horizontal position. You must hold the phone upright (or at an angle) to use autorotation. If the phone is, for example, lying on a table and then turned sideways, display autorotation does not work. This is normal behaviour and not a fault. By default, the autorotation setting is OFF. It can be activated from Menu – Tools – Settings – General – Sensor settings – Turning control. N-Gage will be removed if factory settings are restored with *#7370*. Solution: The user can download a new one from n-gage.com

39. Company Confidential 39 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Tips and tricks 3/5 SIM card can be inserted wrong way. That causes insert SIM card error message. Solution: Insert SIM card correctly FM transmitter does not work. One possible reason for that is bent battery cover. Solution: Service can verify if the battery cover causes the problem

40. Company Confidential 40 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Tips and tricks 4/5 A carrying case with magnetic locking may cause confusing phone functions (i.e. ringing stops) if slide handling functions are activated. Slide resonates when vibrating alert is on. This is normal behaviour and not a fault. Visual look and feel: Light leakage between multimedia keys and frame. This is normal and not a fault. Navi™ wheel: If you press or scroll down too firmly or quickly, this may cause centre selection. Solution: Make sure that you are pressing the Navi™ wheel (scroll key) and not the centre. Navi touch feature is not as sensitive as expected. Some users may find it difficult to use the touch-based quick scrolling with the Navi™ wheel (scroll key).

41. Company Confidential 41 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM Tips and tricks 5/5 Default settings By default, Navi™ wheel setting is OFF To set Navi™ wheel ON, go to Tools – Settings – General – Navi wheel. By default, geotagging (=Record location) setting is OFF To set geotagging ON, start Camera and go to Options – Settings – Record location. With this feature, location data is recorded into each image or video file, if GPS coordinates are found when capturing. By default, A-GPS setting is ON. This may cause data traffic and increase phone bill. To set A-GPS OFF, go to Tools – Settings – General – Positioning – Positioning methods – Assisted GPS. When A-GPS in OFF, getting a GPS fix may take longer -> if the user needs a quick GPS fix, A-GPS should then be ON.