1. Developing Cultural Intelligence (CQ) as a Core Competency of the Adult Learner
Dr. Sandra Upton
Cornerstone University
Cultural Intelligence Center
MSU International Business Institute
Community College Faculty Conference
May 2013

2. Talking Points Cultural Intelligence (CQ) Defined Research Context
CQ and Adult Learner
Developing the CQ of the Adult Learner - MBA Program Global Studies Experience (GSE)

3. Why Care?

4. Profile of US Population
2010
% Whole
2050
Non-Hispanic White
201,235
64%
206,118
45%
Hispanic
50, 918
16%
143,527
31%
Black
40,105
13%
58,678
Asian
14,922 5%
38, 358 8%
American Indian
3,206 1%
5,624
Native Hawaiian
601
1,303
Total Population
312,504
100%
458,176

5. CQ and Higher Education
Labor Gap: By 2018 US will be 3 million degree-holders short of the employees needed for workforce.
Present number of traditional-aged college graduates insufficient to replace retiring baby boomers w/ college degrees.
American Graduation Initiative (2020 Vision): 6o percent of adults with college degrees by 2020
Source: US Department of Education, National Center for Education Statistics

6. CQ and Business Price Waterhouse CEO Study
Managing and developing a globally astute workforce is #1 on the agenda of the majority of CEO’s surveyed.
Skilled employees with an ability to work effectively in multiple cultures is as valuable to a CEO as the employee’s technical expertise.
90% of leading executives from 68 countries said finding effective cross-cultural personnel is their top management challenge. - Economist Intelligence Unit

7. MYTHS
International Experience=Cultural Competence
Technical Competence = Success
High EQ=High CQ

8. Cultural Intelligence (CQ)
The capability to function and manage effectively in culturally diverse situations

9. Research Question
What is the difference between individuals and organizations that succeed in a multicultural globalized context and those who fail?

10. Four Capabilities
CQ Drive
CQ Knowledge
CQ Strategy
CQ Action

11. CQ Drive CQ Knowledge CQ Strategy CQ Action CQ Four Capabilities
Your level of interest, drive and confidence to adapt to multicultural situations
CQ Drive
Your level of understanding about how cultures are similar and different
CQ Knowledge
Your level of awareness and ability to plan for multicultural interactions
CQ Strategy
Your level of adaptability when relating and working interculturally
CQ Action

12. Defining Points of CQ Form of Intelligence
Applies to cultural context both domestically and internationally
Malleable
Evidenced-based

13. Bottom Line Results

14. Bottom Line Results

15. Bottom Line Results

16. Best Practices

17. Cultural Competency as a Core Institutional Value and Educational Goal
Professional and Graduate Studies (PGS) Division
Long-term efforts
Cornerstone
University-wide educational goal

18. MBA Program CQ Curriculum Design MGT 531 and MGT 509 Courses
Books and Articles
Pre-Trip CQ Assessment
Global Studies Experience
CQ Development Plan
Post-trip Assessment
MBA Program
CQ Curriculum Design

19. The CQ Project
Study
A study to assess the impact of the GSE on the adult learner’s cultural intelligence quotient
Hypothesis
A positive relationship may exist between exposing adult learners to short-term, intense global experiences and an increase in their individual level of cultural intelligence

20. Our Research
Global experiences – China, Europe, India, Israel, South Africa
One-hundred seventy-eight (n=178) students assessed
All GSE students showed a moderate to moderate or moderate to high increase in their level of CQ

22. China GSE
Average Scores
Percent Change
World Wide Norms
CQ Drive
+15%
Moderate to Moderate
CQ Knowledge
45 – 67
+49%
CQ Strategy
63 – 81
+29%
Moderate to High
CQ Action
+32%

24. Europe GSE
Average Scores
Percent Change
World Wide Norms
CQ Drive
77 – 88
+14%
Moderate to High
CQ Knowledge
54 – 74
+37%
CQ Strategy
74 – 88
+19%
CQ Action
67 – 86
+28%

26. South Africa GSE
Average Scores
Percent Change
World Wide Norms
CQ Drive
77 – 88
+14%
Moderate to High
CQ Knowledge
54 – 74
+37%
CQ Strategy
74 – 88
+19%
CQ Action
67 – 86
+28%

28. Israel GSE
Average Scores
Percent Change
World Wide Norms
CQ Drive
77 – 88
+14%
Moderate to High
CQ Knowledge
54 – 74
+37%
CQ Strategy
74 – 88
+19%
CQ Action
67 – 86
+28%

29. Active Engagement + Thoughtful Reflection = High CQ
End of the Day…
Active Engagement + Thoughtful Reflection = High CQ
“What’s most important is some thoughtful anticipation about the cross-cultural experience and how to learn from it” - Dr. David Livermore