1. Communication Skills By Nikhil Joshi
Lecturer in ‘Language & Communication Skills’
IT Dept.-GCET
Blog:

2. Introduction
The exchange of information, ideas and knowledge between sender and receiver through an accepted code of symbols.
Two way process
The term ‘communication’, derived from a Latin term ‘communicare’.
Sender-Encoding-Mediums-Decoding-Receiver-Feedback

3. Process of Communication
encode
decode
Medium
Sender
Receiver
Feedback

4. Noise in Communication
Physical Noise (channel)
Psychological Noise
Reasons:
Faulty background, surrounding noise, high volume, illegible handwriting
Ambiguous sentence structure, faulty grammar, misspelling, incorrect pronunciation or punctuation

5. General & Technical Communication
Contains a general message
Informal in style and approach
No set pattern
Mostly oral
Not always for a specific audience
No use of technical terms or graphics
Technical:
Contains a technical message
Mostly formal in style and approach
Follows a set pattern
Both oral and written
Always for a specific audience
Frequently involves jargons, graphics etc.

6. Meaning in Communication
Language employs a combination of words to communicate ideas in a meaningful way.
By changing the word order in a sentence, you can change it’s meaning, and make it meaningless.
E.g.: I eat rice only.
I only eat rice.

7. Characteristics of Language
1-Artificial:
It’s a man made system.
Man modifies meanings of words as per the need.
E.g. ‘nice’-means good
It’s Latin root ‘nescire’ means to be ignorant
And in 13th century it meant stupid, foolish

8. Characteristics of Language
2-Resticted:
When we think and translate our thoughts into language, some meaning is lost in process.
E.g.-my school

9. Characteristics of Language
3-Abstract:
It represents a generalized idea.
E.g.-dress, table
4-Arbitrary:
No direct relationship between word and the object it represents.
E.g.-table can be called anythinng

10. Characteristics of Language
5-Creative:
Generates many words in many meanings.
E.g.-mouse, virus, edutainment
6-Repititive:
It improves or reduces effectiveness of communication.
E.g.-A couple of girls are riding their bicycles.
All of you meet together to see me in the afternoon at 3 p.m.

11. Characteristics of Language
7-Recursive:
No limit of any potential length of a sentence.
Generates any number of additional parts in a sentence.
He borrowed a pen from me…which was not mine….and was given to me by someone

12. Levels of Communication
Extra personal
Intra personal
Inter personal
Organizational (-internal operational-external operational-personal)
Mass (large reach-impersonal-presence of a gatekeeper)

13. Flow of Communication Downward Upward Lateral or Horizontal
Diagonal or Cross-wise

14. Communication Networks
Formal Network:
Chain network
Y- network
Wheel network
Circle network
All channel network

15. Communication Networks
Informal Network:
Single strand
Gossip
Probability
Cluster

16. Technical Communication
Oral Forms
Face-to-face communication
Telephone Talk
Meetings
Seminars
Conferences
Dictation
Instructions
Presentations
Group discussions
Interviews (employment/press)
Video conferences
Voice conferences
Written Forms
Memos
Letters s
Faxes
Notices
Circulars
Newsletters
Reports
Proposals
Research papers
Bulletins
Brochures
Manuals
In-house journals

17. Conclusion
Your communication skills can make a difference between being hired and fired.
Will will find a way….
Practice makes a man perfect…
*****

18. T h a n k y o u … nIKHIL jOSHI e-mail: nikhiljoshi@gcet.ac.in
My Websites: