1. INTERPERSONAL SKILLS

2. SELF-------------

3. SELF AWARENESS There are three things extremely hard: steel, a diamond, and to know one’s self

4. Self-awareness is knowing your motivations,preferences and personality and understanding how these influence your judgement,decisions and interaction with other people

5. Self-awareness is an essential skill for developing personally and professionally. It helps: 1.Capitalize on your strengths 2.Compensate for your limitations

6. Write on a sheet of paper adjectives that you wish could describe your personality. Identify some ways in which you could make changes to Incorporate these qualities into your interaction with others.

7. What do you think are the qualities of successful people?

8. GOAL SETTING The whole world steps aside for the man who knows where he is going.

9. Goal setting is a means of identifying our work/life priorities and developing strategies for achieving Personal and professional objectives

10. Being realistic Being positive Starting small Taking full responsibility Preserving

11. Take a minute and write your definition of personal satisfaction 1.Which behaviours are needed to achieve this satisfaction? 2.What will bring you enjoyment or fulfillment? 3.What will you need to accomplish in order to say you are a success in life?

12. ‘THIS IS YOUR LIFE’:A personal goal- setting Exercise Family Member’s Speech ______________________________________ _______________________________________ Close friend’s speech ______________________________________ ________________________________________ Colleague’s speech ________________________________________ _______________________________________ Religious representative’s speech _______________________________________ ________________________________________ Is there a common thread or theme? Write a caption that would summarise your life principle

13. ETHICS The things that will destroy us are: politics without principle; pleasure without conscience; wealth without work; knowledge without character; business without morality; science without humanity; and worship without sacrifice. - Mohandas K. Gandhi

14. Six rules of ethical thinking  Consider other’s well being  Think of yourself as a member of community,not as an isolated person  An action may be legal but unethical.Don’t only depend on law  You affect a larger entity beyond you and your immediate circle  Obey moral guidelines by which you have agreed to live  Think objectively.Be sure your action is truly ethical and not rationalised self-interest

15. ETHICS TEST  The test of ‘common sense’  The ‘light of the day’ approach  The test of the ‘one’s best self’  The test of ‘purified idea’

16. Ethical stance  Calling in to work to say you are sick when you really are not.  Taking office supplies home for personal use.  Surfing the net on company time  Falsifying the number of hours one has worked.  Long distance calls on business lines.

17. Managing others’impressions of you  Be punctual  Dress appropriately  Flatter legitimately  Have a good sense of humour  Be friendly and approachable  Make friends and value all contacts

18. TIME & SELF MANAGEMENT Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michelangelo, Mother Teresa, Leonardo Da Vinci, Thomas Jefferson, and Albert Einstein." ~ H. Jackson Brown, Jr.

19. How to manage time  Plan and prioritise  Get in the habit of preparing ‘to do’lists  Find your optimal working time  Prioritise tasks by level of importance  Organise  Delegate

20. DEGREE TO WHICH I DO THESE : Typical time wastersHighMediumLow Procrastination12345 Disorganization12345 Perfectionism12345 Visitors and Interruptions12345 Telephone,e-mail, Internet12345 Daydreaming & distractions12345 Lack of focus or interest12345 Doing too many tasks at once12345 Accepting too much work12345 Paperwork and administrative tasks 12345 Poorly planned meetings12345 Lack of necessary resources12345 Failure to use technology12345

21. EMOTIONAL INTELLIGENCE  Is a type of social intelligence that involves the ability to monitor one’s own and others’ emotions, to discriminate among them, and to use the information to guide one’s thinking and actions

22. Six fundamentals for achieving emotional competency  Self-awareness  Self-regulation  Motivation  Empathy  Social skills  Group work skills

23. Hints for overcoming fear of failure  Look at failure as an event  Remind yourself that everyone experiences failure  Look for why and find a solution  Associate with positive people  Develop the habit of ‘self-talk’.  Take one step at a time; keep moving forward

24. Teamwork We are a pack animal. From earliest times we have used the strength of the group to overcome the weakness of the individual. And that applies as much to business as to sport

25. Tips for managing outstanding results  Care about the people you work with  Don’t worry about who gets the credit  Respect individual differences  Subordinate yourself to a higher purpose

26. CONFLICT MANAGEMENT If you are distressed by anything external, the pain is not due to the thing itself, but to your own estimate of it; and this you have the power to revoke at any moment

27. Sources of interpersonal Conflicts  Differences in Goals  Miscommunication  Differing attitudes,values and perceptions  Style Differences

28. Conflict Prevention  Team-building  Diversity awareness  Open Communication  Conflict management training  Managing other’s expectations  Focusing on others first

29. ACTIVITY Non-Verbal Role-Play  In small groups, create a role-play involving only body-language with no talking. Pick a scene and characters. 1. Based on the body language,what was the scene depicting? 2. What was the relationship of the members to each other? 3. What were the personalities of the members? 4. What issues were affecting the group?

30. CREATIVITY “Each moment of our life, we either invoke or destroy our dreams.” -Stuart Wilde

31. Supporting or stimulating creativity IDEA KILLERS  We tried it before  That’s not my job  That’s not how we do things here  That’ll never work IDEA GROWERS  Who else has a suggestion?  I don’t know much about that.How about you?

32. Increasing individual creativity  Do creative exercises, challenge your mind  Learn your language, or a new one  Keep an open mind  Keep a journal  Develop confidence in your senses  Expose yourself to new perspectives