1. Managing People & Organizations The Gateway to Career Success

2. Managing People & Organizations Why study Organizational Behavior?  To improve effectiveness  Non-technical skills are the gateway to success  Technical skills alone are not sufficient for an organization or individual to be successful  Graduates of this program cite managing people as their #1 developmental issue

3. Managing People & Organizations Is Organizational Behavior pretty much common sense?

4. Managing People & Organizations What is an organization?  Any group working together to achieve common goals  Must have an ongoing purpose  Includes corporations, government agencies, family businesses, non-profits  Organizations exist within organizations

5. Managing People & Organizations Why would an organization perform better than an equal number of individuals acting independently?  A Common goal can generate synergy  Organization solves the problem of quantity but not complexity  Individuals have limited capacity  Organizations need specialized skills  Cooperation among Specialists should increase potential  Performance is a function of the cooperation effectiveness  All of this depends on teamwork

6. Managing People & Organizations What do managers do?  Accomplish tasks through others  Make decisions  Allocate resources  Achieve goals

7. Managing People & Organizations Framework for management  Plan – define goals, establish strategy, plan and coordinate activities  Lead – motivate workforce, direct activities, communicate, resolve conflicts  Organize – design structure, assign tasks, decide on roles, define reporting relationships  Control – monitor activities, correct deviations, compare to goals

8. Managing People & Organizations What do managers need?  Technical skills,  Non-technical skills,  Analytical skills

9. Managing People & Organizations What is theory?  A system of assumptions or accepted principles  Explains the nature or behavior of a set of phenomena  There is an element of speculation  Helps us analyze, explain or predict behavior in organizations  Theory is validated through experimentation  Not the same as peoples experiences

10. Managing People & Organizations  Theories help us to understand the practice of management  Offer insights into causality  Can guide management action and improve effectiveness