1. Being All Ears
Listen and Decode
Listen and Read
Listen and Respond
Listen and Match
Listen and Complete
Listen and Conclude
Listen and Judge

2. Listen and Decode
Listen to Dialogue 1 and decode the message by finding the correct choices in the brackets according to what you hear.  
1 (Jim, Kim, Tom) and his friend are waiting for 2 (breakfast, lunch, supper) in a restaurant. They have been waiting for a long time since they ordered their meal. Kim is 3 (angry, worried, sorry) and complains that the service is really 4 (bad, hard, slow). But his friend thinks that they needn’t be in a 5 (anger, hunger, hurry), because the (waiter, waitress, boss) is very busy.  

3. Listen and Respond
Listen to the dialogue again and answer the following
questions orally.
1. Who is complaining about the restaurant?  
Kim.
2. What is he complaining about?  
The slow service there.

4. 3. How long has he been waiting for the food?
Listen and Respond
3. How long has he been waiting for the food?  
More than 20 minutes.
4. What does his friend say to him?  
His friend asks him not to be in a hurry.
5. When will his food be ready?
The waitress says it will be ready any minute.
Script

5. Listen and Complete
Now listen to Dialogue 2 and then complete the following statements.
1 The first customer wants some black____________________________________.  2 For his hot dog and coffee he pays _________________________________________.
coffee
2.25 dollars

6. Listen and Complete
3 He takes his food ____________________________________.  
4 The second customer orders food to eat ____________________________________.  
5 The cost of her order is ____________________________________. 
out / away
in the restaurant
5.50 dollars

7. Listen and Judge Now listen to the dialogue again and do the multiple
choice exercise below.  
1 The conversation is taking place in _________.  
a. a department store  
b. a fast-food restaurant  
c. a bar  
d. a supermarket  
The three people talking in the conversation are_________.  
a. one customer and two waiters  
b. one waiter and two customers  
c. two customers and one clerk  
d. two clerks and one customer  

8. Listen and Judge 3 The first customer wants _________. a. a hot dog
b. a piece of bread  
c. a large soda  
d. a small bottle of milk  
4 The first customer gets a change of _________.  
a. 75 cents  
b dollars  
c. 3 dollars  
d dollars  
5 The second customer buys food for _________.  
a. herself  
b. two people  
c. three people  
d. four people   
Script

9. Listen and Read
Now listen to something more challenging-a passage with some blanks for you to fill in. The words in the brackets will give you some hints. A glance beforehand at the word list provided below will be of some help to you.

10. Eating Out Listen and Read
  When Americans eat out, they usually 1 (do what?) _______ certain customs. To get a waiter or waitress’s attention, they may raise their hands to 2 (do what?) _______ his or her eye, or say “Waiter”or “Waitress.”
In the U.S., many restaurant workers are 3 (how?) _______ paid, so they depend on tips.
Listen and Read
follow
catch
poorly

11. Listen and Read
Most customers tip waiters and waitresses 4 (how much?) ___________ of the bill. The tip isn’t usually written on the bill, so you have to 5 (do what?) _______ it yourself. The customer usually leaves the tip on the 6 (what?) _______.  
Some restaurants serve more food than people can eat at one time. When that happens, many customers ask for a doggie 7 (what?) _______ to take the leftover food 8 (where?) _______. Some people may 9 (do what?) ___________ to their dogs, but most often they eat it 10 (who?) _______ eat it themselves.  
15 percent
add
table
bag
home
give the food
they

12. Listen and Match Column A Column B
Listen to the passage again and match the information in
Column A with the choices in Column B.  
Column A
Column B
1 In order to get a waiter’s
attention Americans
usually raise their hands
or say ________  
a. “Menu”  
b. “Hello”  
c. “Waiter”  
d. “Come here”  
2 Tips are usually ________
a. written on the bill.  
b. given to waiters.
c. put on the table.  
d percent of the bill.

13. Column A Column B 3 If people can’t eat all the food served in the
restaurant, they
usually ________
a. have waiters feed it to dogs.  
b. leave it on the table.  
c. give it to dogs.  
d. take it home.   
4 The passage mainly tells us about ________  
a. how food is served in an
American restaurant.  
how much a waiter can get as a
tip in an American  restaurant.  
c. the way Americans eat out in a restaurant.  
d. the way Americans give a tip in a restaurant.  
script

14. Listen and Conclude
Write out the general idea of the passage by answering the following questions.
1 What do Americans usually do to get a
waiter’s attention in a restaurant?  
2 Why do people often give waiters tips?  
3 What is the amount of the tips?  

15. 4 Where and when do people leave their tips?
5 What do people do with their leftover food ?  
6 Who will eat the leftover food?  
Reference

16. Listen and Conclude
Reference
In American restaurants, people usually raise their hands to catch a waiter’s eye, or say “Waiter”to get his attention. Because waiters are poorly paid, people often give them tips. The amount of a tip is usually 15 percent of the bill. And people leave the tips on the table before they leave. If people can’t eat all their food at one time, they may take the leftover food home, either for their dogs or for themselves to eat at another time.

17. Script:
Dialogue 1
Kim: Where’s our food? The service in this place is really slow.
Dan: They seem to be very busy today. I’m sure the waitress didn’t forget our order.
Kim: I’ve got to ask her to hurry things up. I’m thinking of never coming to this restaurant again.
Dan: Relax, Kim. We’re not in a hurry. Our food should be here soon.

18. (A few minutes later)
Kim: Waitress. What happened to our order?
Waitress: It will be ready any minute, sir.
Kim: What’s holding it up? I gave you our order over twenty minutes ago.
Waitress: I’m sorry. We’re very busy.
Kim: I hate to complain, but we’re on our lunch hour. Do you think you could speed things up?
Waitress: I’ll do my best, sir.

19. Script: Dialogue 2 Counterman: Can I help you?
Mike: I’ll have a hot dog.
Counterman: Anything to drink?
Mike: Coffee, please. Black.
Counterman: For here or to take away ?
Mike: Take away, please.
Counterman: A hot dog and coffee. That comes to $ 2.25.
Mike: Here’s three dollars.

20. Counterman: And here’s 75 cents. Next?
Liza: Two baked chickens; two pieces of bread.
Counterman: What to drink?
Liza: A large soda and a small milk, please.
Counterman: To eat here or to take out?
Liza: We’ll eat here.
Counterman: That’ll be $5.50.
Liza: Here you are.
Counterman: Here’s your change. Who’s next?

21. Mary: I’m afraid you have to spend at least three days.  
David: Can’t I manage within two days?  
Mary: No, not likely. The Great wall is far from the city, and it alone will take you a whole day.  
David: I see.  

22. Script:
Eating Out
When Americans eat out, they usually follow certain customs. To get a waiter or waitress’s attention, they may raise their hands to catch his or her eye, or say “Waiter”or “Waitress.” In the U.S., many restaurant workers are poorly paid, so they depend on tips. Most customers tip waiters and waitresses 15 percent of the

23. bill. The tip isn’t usually written on the bill, so you have to add it yourself. The customer usually leaves the tip on the table.
Some restaurants serve more food than people can eat at one time. When that happens, many customers ask for a doggie bag to take the leftover food home. Some people may actually give the food to their dogs, but most often they eat it themselves at another time.