1. 2011 National Board – Louisville, KY eServices – Commander’s Corner eServices – Commander’s Corner Presented By: Joseph Hall, Jr jhall@capnhq.gov Deputy Director - HQ CAP/IT

2. 2011 National Board – Louisville, KY eServices – Commander’s Corner eServices – Commander’s Corner What’s Available? Hardware Hardware A laptop and print/scanner/fax at every unit A laptop and print/scanner/fax at every unit Software Software eServices eServices QuickBooks or Quicken QuickBooks or Quicken NTC-hosted applications (WMIRS, CEMS, etc) NTC-hosted applications (WMIRS, CEMS, etc) Other field applications (SIMS, WMU, etc) Other field applications (SIMS, WMU, etc)

3. 2011 National Board – Louisville, KY eServices – Commander’s Corner eServices – Commander’s Corner Data Security Since 2005 over 535 million* personal data records has been compromised in the US! Since 2005 over 535 million* personal data records has been compromised in the US! Most of these occurrences are not hacking incidents but lost or stolen equipment that has personal data on the equipment Most of these occurrences are not hacking incidents but lost or stolen equipment that has personal data on the equipment Please delete copies of the CAPWATCH download after you have finished with it! Please delete copies of the CAPWATCH download after you have finished with it! * for more information see http://www.privacyrights.org/data-breach * for more information see http://www.privacyrights.org/data-breach

4. 2011 National Board – Louisville, KY eServices – Commander’s Corner eServices – Commander’s Corner WSA = Web Security Administrator WSA = Web Security Administrator WSA’s “hold the keys” to restricted applications WSA’s “hold the keys” to restricted applications Should only give commander-authorized permissions Should only give commander-authorized permissions eServices automatically notifies commander of all WSA- generated permissions changes eServices automatically notifies commander of all WSA- generated permissions changes Automatic Application Assignment by Automatic Application Assignment by Permissions for some of the applications within eServices are currently tied to a members duty position as defined in the system. Permissions for some of the applications within eServices are currently tied to a members duty position as defined in the system. Application by Duty Position Report Application by Duty Position Report

5. 2011 National Board – Louisville, KY eServices – Commander’s Corner eServices – Commander’s Corner Field Help Desk Full-time employee handles all Help Desk requests Full-time employee handles all Help Desk requests https://capnhq.crmdesk.com/home.aspx or call https://capnhq.crmdesk.com/home.aspx or call (877)-227-9142 ext. 290 (877)-227-9142 ext. 290 Web-based Help Desk Web-based Help Desk Allows members to input issues and requests Allows members to input issues and requests Assures calls for help are not missed Assures calls for help are not missed Allows for better time management Allows for better time management We need your help We need your help Please ask your members to use the Help Desk Please ask your members to use the Help Desk Best Practice – in-house “eServices” experts Best Practice – in-house “eServices” experts These members are the first contact for help These members are the first contact for help

6. 2011 National Board – Louisville, KY eServices – Commander’s Corner eServices – Commander’s Corner Entry area Entry area News and links specific to commanders News and links specific to commanders Admin Section Admin Section Online Calendar, Organizational Information, and Image Upload for photo id cards Online Calendar, Organizational Information, and Image Upload for photo id cards Approvals\Validations Approvals\Validations One stop shop for all approvals and validations One stop shop for all approvals and validations Reports Reports Validate permissions to apps & duty assignments Validate permissions to apps & duty assignments OPSEC Entry OPSEC Entry Assign permissions to 5 members in your unit to enter OPSEC training completion in Ops Qualifications app Assign permissions to 5 members in your unit to enter OPSEC training completion in Ops Qualifications app

7. 2011 National Board – Louisville, KY eServices – Commander’s Corner eServices – Commander’s Corner Testers Testers Allow 2 members in your unit to help test eServices applications Allow 2 members in your unit to help test eServices applications Temporary Permissions Temporary Permissions Short term “commander” permissions to a deputy Short term “commander” permissions to a deputy Only possible for Vice/Deputy Commander, Operations Officer, Deputy Commander for Seniors, or Chief of Staff Only possible for Vice/Deputy Commander, Operations Officer, Deputy Commander for Seniors, or Chief of Staff Gather Emails Gather Emails Allows gathering of email addresses for member's in your unit Allows gathering of email addresses for member's in your unit Only place addresses in the Blind Carbon Copy Section (BCC). Only place addresses in the Blind Carbon Copy Section (BCC). Safety Suggestions Safety Suggestions View Safety Suggestions submitted by your unit’s members View Safety Suggestions submitted by your unit’s members Commander’s Dashboard Commander’s Dashboard View Wing Performance metrics View Wing Performance metrics

8. 2011 National Board – Louisville, KY eServices – Commander’s Corner eServices – Commander’s Corner Communication Tools RSS Feed RSS Feed Great way to push data out to members. Great way to push data out to members. Please encourage members to subscribe! Please encourage members to subscribe! Gather email address applications Gather email address applications Easy way to communicate with your members Easy way to communicate with your members New app can gather email addresses from ES & Pilot Quals New app can gather email addresses from ES & Pilot Quals Mission Availability tracked in Ops-Quals Mission Availability tracked in Ops-Quals These applications are only as good as the emails in the system. Please ask members to update their addresses!! These applications are only as good as the emails in the system. Please ask members to update their addresses!!

9. 2011 National Board – Louisville, KY Thank you for all you do for Civil Air Patrol! Thank You!

10. 2011 National Board – Louisville, KY Questions?