1. Handing Accidents Travel in shanghai 事故处理 —— 上海导游

2. Warming-up a. Have you ever lost luggage when you travel? a. Have you ever lost luggage when you travel? b. Do you know how to deal with it? b. Do you know how to deal with it?

3. Know-how for Tour Guides Suggestions for handing accidents Suggestions for handing accidents Take tourists to lost-and-found office to register the lost property. Take tourists to lost-and-found office to register the lost property. Leave the phone number of the travel agency so that they can keep in touch. Leave the phone number of the travel agency so that they can keep in touch. If the luggage is still missing, the guide may help tourists to lodge a claim against the airline company. If the luggage is still missing, the guide may help tourists to lodge a claim against the airline company. Quickies Quickies What does a tourist usually take with him when they register their lost luggage?

4. Listening and Speaking The Bund ’ s Overview

5. Shanghai & Hong Kong Bank

6. Shanghai Customs Building

7. Words and expressions Words and expressions opium 鸦片 dome 圆屋顶 Renaissance 文艺复兴 upstart 暴发户 revolving 旋转的 Opium War 鸦片战争 Opium War 鸦片战争 British Concession 英租界 International Settlement 国际租界（公共租界） International Settlement 国际租界（公共租界） Shanghai & Hong Kong Bank 汇丰银行 Shanghai Municipality 上海市政府 Shanghai Customs Building 上海海关大楼

8. Tasks in Class a. Listen to the dialogue The Bund and keep in mind useful words and expressions. a. Listen to the dialogue The Bund and keep in mind useful words and expressions. b. Imagine one is a tour guide and the other a tourist and practice the dialogue again. b. Imagine one is a tour guide and the other a tourist and practice the dialogue again.

9. Tasks out of Class Review the knowledge of handing accidents. Review the knowledge of handing accidents. Rewrite the dialogue The Bund in your own words and you are expected to give a more vivid role-play in pairs. Rewrite the dialogue The Bund in your own words and you are expected to give a more vivid role-play in pairs.