1. Technology Basics Fall 2007

2. Help Desk

3. Method 1 Call the Help Desk at (718) 935-5100. When you call you will get the following menu: Help Desk Menu Touch tone phone menu-options You are calling for a password reset  press 1 You need assistance with the ARIS application  press 2 You are calling for hardware, software or applications assistance  press 3 You are calling for a problem with a workstation, printer, internet connection or establishing a mainframe connection  press 1 You are calling for a problem with ATS, CAP and RMDS applications including CAP and RMDS security access  press 2 You are calling with a problem with Microsoft Outlook, Microsoft Office or with a blackberry device  press 3 You have a problem with iTeach/iLearn equipment  press 4

4. Method 2 You can open a ticket by going to the following URL: http://magic75.nycenet.edu/SelfSupport/

6. Outlook How to Request New Accounts

7. Method 1 Contact the Help Desk Phone: (718) 935-5100 Web: http://magic75.nycenet.edu/SelfSupport/ http://magic75.nycenet.edu/SelfSupport/

8. Method 2 Call the Applications Support Liaisons Hotline at (212) 356-3830. You will need to provide the following information: First name Last name School DBN School phone number File number Employee ID number (reference number on pay stub)

9. Outlook How to Request a Password Reset

10. Method 1 Contact the Help Desk Phone: (718) 935-5100 Web: http://magic75.nycenet.edu/SelfSupport/ http://magic75.nycenet.edu/SelfSupport/

11. Method 2 Call the Application Support Liaisons Hotline at (212) 356-3830 for assistance. You will need to provide the following information: First name Last name Outlook alias File number Employee ID number (reference number on pay stub)

12. Disposal Of Obsolete Computer Equipment

13. Division of Financial Operations The DOE’s Standard Operating Procedures Manual (SOPM) details procedures for disposal of equipment located in schools and administrative offices. Refer to: http://dfoapps.nycenet.edu/SOP/Defau lt.aspx?c=1114 http://dfoapps.nycenet.edu/SOP/Defau lt.aspx?c=1114 Left-click on 3.10 How to Dispose of Obsolete Computer Equipment Located in Schools and Administrative Offices.3.10 How to Dispose of Obsolete Computer Equipment Located in Schools and Administrative Offices

14. Useful URLs

15. DOE Intranet http://www.nycboe.net/

16. To Update School Information on the DOE web site http://www.nycboe.net/applications/lcg ms/RequestForm.aspx

17. To Block/Unblock Web Sites http://www.nycboe.net/offices/diit/sws/

18. To access the Online e-FAMIS Catalog https://dfoforms.nycenet.edu/ecatalog/

19. To access the Dell Managed Services Portal http://www.managedservices.nycenet.edu/

20. To access the Internet Acceptable Use Policy http://schools.nyc.gov/Administration/Offices/Financ eandAdministration/DIIT/Departments/WebServices/ iaup/default.htm

21. To access information regarding E- mail for Teachers http://schools.nyc.gov/Administration/Offices/Financ eandAdministration/DIIT/Departments/Email/Teacher Outlook/default.htm

22. Teacher E-mail Information http://schools.nyc.gov/Administration/Offices/Financ eandAdministration/DIIT/Departments/Email/Teacher Outlook/teacheremail.htm

23. E-mail Acceptable Use Policy http://schools.nyc.gov/Administration/Offices/Financ eandAdministration/DIIT/Departments/Email/Docum entationFAQs/EmailAUP.htm

24. FAMIS Exception Process http://schools.nyc.gov/offices/DCP/MostP opularClicks/exceptions.html http://schools.nyc.gov/offices/DCP/MostP opularClicks/exceptions.html Users must include in the notepad an explanation of the functionality which the requested hardware can provide but which the contracted hardware cannot.

25. Contact Information Fayvian Lee Borough IT Manager, Manhattan Office: (212) 356-3861 E-mail: FLee@schools.nyc.gov