1. Itella Information 2010Itella Information1

2. Itella in Brief 2010Itella Information2 1 820 MEUR Net Sales 2009 Sales and Marketing Supply Chain and Logistics Financial Management and Invoices Solutions 48% Itella Logistics Itella Information 13% 39% Itella Mail Communications Net Sales by Business Unit Over 31 000 professionals Personnel Share of International Net Sales 31 % Operates in 15 Countries in Europe

3. Itella Information – Reliable International Partner Operates in 15 European countries Netsales 247 MEUR Personnel 2 000 4 billion transactions Partner in financial management and invoice processes Part of Itella Group 20103

4. Continuous Growth 2010Itella Information4 Net Sales (MEUR) 2005 0 20 40 60 80 100 120 140 160 180 200 220 240 260 2007200620082009 247

5. Efficient Developing of Financial Management 20105 Incoming information flows Outgoing information flows Financial Management Processes Sales ledger and purchase ledger payments Asset accounting general ledger Travel expenses Payroll Comprehensive invoicing solutions Multichannel invoice receiving

6. Cornerstones of our offering 2010Itella Information6 Volume advantage, automation Coverage, no investments, resources Core competence, best processes, common development QualityScalability Cost-savings

7. Optimization of Costs 2010Itella Information7 Costs by using Outsourcing Costs at the Starting Level Volume advantage One service platform Transition to e Automation Near-shoring 7

8. 20108 Data security We adhere to Itella Group’s data security policy Data security is developed according to the international data security standards ISO/IEC 27001 and SoGP and the Group’s risk management principles The purpose of Itella’s data security work is to secure business-critical data Concrete measures include –confidentiality contracts –data security instructions and training –constructional and technical protection –security data and data communication

9. 2010Itella Information9 We Protect Our Environment Green Services Green Focus Electronic letters cut carbon dioxide emissions in Extensive environmental savings with the eInvoice Electronic invoicing, payroll management and document processing improve environmental performance by reducing paper consumption, printing and transport By using letter paper and envelopes that weigh less, considerable savings can be made Itella Corporation’s Environment programme: Cutting carbon dioxide emissions by 10% by 2012 and 30% by 2020

10. Smart Move 2010Itella Information10