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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 1 Information Technology and E-Commerce
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 2 From Data to Information to Insight Competitive Advantage Data (Facts & Statistics) Data Insight(Understanding)Insight(Understanding)Information (Useful Knowledge) Information
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 3 Data versus Information A B C D Sales Products
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 4 Information Flow
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 5 Using Information Systems Information Data Mining Data Warehouse Data Warehouse Data Base Data Base Information Data Mining
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 6 Chief Information Officer Understand Information Needs Understand Information Needs Create Systems and Procedures Create Systems and Procedures Deliver High- Quality Information Deliver High- Quality Information Cost Effective Accurate Relevant Timely
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 7 Business Information Research and Development Marketing and Sales Planning and Control Communication and Collaboration
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 8 Business and the Internet Accelerate Commerce Erase Borders BoostCommunicationBoostCommunication Control Costs Simplify Research PromoteCollaborationPromoteCollaboration
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 9 Accelerating Commerce Business-to-Business Consumer-to-Consumer Mobile Commerce Business-to-Consumer
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 10 Cutting Costs Searching for Best Prices Searching for Best Prices TelecommutingTelecommuting Reducing Travel Expenses Reducing ManagingInventoryManagingInventory Recruiting and Training Training DistributingInformationDistributingInformation
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 11 Erasing Borders Email Instant Messaging Virtual Meetings Telecommuting
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 12 Enhancing Communication and Collaboration Email and instant messaging Mail server lists and newsgroups Intranets and extranets Virtual workspaces Blogs and wikis Internet telephone service
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 13 Simplifying Research Search Engines WebDirectoriesWebDirectoriesMeta-SearchEnginesMeta-SearchEnginesOnlineDatabasesOnlineDatabases
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 14 Types of Online Searching Keyword Searches Boolean Operators Natural Language Forms-Based Searches
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 15 Effective Searching Read Instructions Read Instructions Observe Details Observe Details Review Options Review Options Vary Search Terms Vary Search Terms Adjust the Scope Adjust the Scope
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 16 Really Simple Syndication NewzCrawler Bloglines NewsGator FeedDemon Pluck News Aggregators (RSS) (RSS) Monitor Competitors Reach Customers
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 17 Business Information Systems Operations Information Operations Information Management Support Management Support
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 18 Operational Systems Transaction Processing Systems Control Office Automation Customer Relations
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 19 Management Support Systems Management Information Decision Support Executive Information Knowledge Management
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 20 Business System Technology Hardware Software Networks
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 21 Computing Hardware EquipmentEquipment ProcessingProcessing InputInput OutputOutput ComputersComputers ServersServers ClientsClients MainframesMainframes
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 22 Computing Software Operating SystemComputer Applications Word Processing Spreadsheets Desktop Publishing Database Apple Macintosh Linux Unix MS Windows
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 23 Networking Computers Central Servers Multiple Servers Peer-to-Peer Geographic Coverage Wide Area Network (WAN) Wide Area Network (WAN) Municipal Area Network (MAN) Municipal Area Network (MAN) Local Area Network (LAN) Local Area Network (LAN) The Internet
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 24 Current Networking Issues Digital Convergence Wireless Connections Bandwidth
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 25 Types of Wireless Connections Wireless fidelity (Wi-Fi) WiMAX Global positioning system (GPS) Bluetooth Short messaging service (SMS) Third generation (3G) Radio Frequency Identification (RFID)
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 26 Technology Issues for Managers Total Cost of Ownership Total Cost of Ownership Employee Training Employee Training Productivity Monitoring Productivity Monitoring The Human Touch The Human Touch Property Rights Information Overload Information Overload Privacy and Security Privacy and Security
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 27 Ensuring Privacy and Security Malicious Software Security Breaches Data Security
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 28 Protecting Property Rights Digital Products Digital Rights Management (DRM) Intellectual Property
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 29 Promoting Productivity Information Overload Categorize Information Control SPAM Visualize Data Misuse of Technology Minimize Lawsuits Monitor Access Protect Systems
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© Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 30 Total Ownership Cost Training Employees The Human Touch More Technology Issues
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