1. Contacting the UCO Help Desk Welcome to English 101! This brief lesson will explain options for receiving technical support as you participate in this course. Identify methods for contacting the UCO Help Desk. Lesson Objective BEGIN LESSON BEGIN LESSON BEGIN LESSON BEGIN LESSON

2. WebCT Contacting the UCO Help Desk Select Next. In this course you will use WebCT to communicate and complete course activities. It is important that you access this system on a regular basis and feel comfortable using this system for learning. NEXT BACK

3. The Help Desk Contacting the UCO Help Desk Select Next. If you have questions about using WebCT or experience technical issues while completing class activities, you can contact UCO’s Help Desk to receive technical assistance. When contacting the Help Desk, make sure you have the following information: Course number (e.g., BIO1114) CRN (e.g., 23457 or 13478) User ID and student ID Telephone number at which you can be reached Times you are available A description of the problem NEXT BACK

4. There are several ways to contact the UCO Help Desk: Call 405-974-2255 8:00 a.m. to 5:00 p.m. - Monday - Friday Leave a detailed message during off hours, including all information noted above E-mail support@uco.edusupport@uco.edu Available 24/7 Responses 8:00 a.m. to 5:00 p.m. - Monday through Friday Log-On to UCONNECT (Virtual Help Desk Tab) Available 24/7 Responses 8:00 a.m. to 5:00 p.m. - Monday – Friday Contacting the UCO Help Desk Contacting the Help Desk Select Next. NEXT BACK

5. Contacting the UCO Help Desk You have completed this lesson. This lesson explained methods for contacting UCO’s Help Desk to get help with using WebCT. If you have questions about the course content or activities, please contact your instructor for assistance. Contact the UCO Help Desk for assistance with WebCT. Contact the UCO Help Desk by Phone, Email, or by Logging into UCONNECT. Key Points Lesson Review BACK