1. Technology to Accelerate June 2013

2. Introduction Technology to Accelerate Areas To Be Covered –IT migration –Daily direct debits –Clubwise reporting of ‘new’ sales –Launch of élan

3. IT migration Technology to Accelerate Progress and Plans –All email domains moved and now under énergie’s control –All clubs now using web based version of Clubwise –Broadband for almost half the network has been moved –Newteq contracts terminated –Control Group now the nominated supplier for IT

4. IT migration Technology to Accelerate What you have told us

5. IT migration Technology to Accelerate Progress and Plans –All email domains moved and now under énergie’s control –All clubs now using web based version of Clubwise –Broadband for almost half the network has been moved –Newteq contracts terminated –Control Group now the nominated supplier for IT –énergie Helpdesk up and running

6. 020 8463 1566 info@energiehelpdesk.com

7. Helpdesk: When should you call us? If you have never reported the issue If a supplier has not contacted you If you require an update on the issues logged Call us for: IT Issues and Technical Support Health and Safety HR Anything else if you’re not sure who to speak to in the énergie network

8. Helpdesk: When should you not call us? If you know who you want to speak to, for example, someone at Head Office – call Head Office If you have logged an issue with the helpdesk and have a reference number and your communication is with the supplier – call the supplier

9. Helpdesk: 1 st March 2013 to 18 th June 2013

10. Helpdesk: Trial period 1 st March – 18 th June 11am and 3pm are busiest periods, try to call outside of these hours

11. IT migration Technology to Accelerate Progress and Plans –All email domains moved and now under énergie’s control –All clubs now using web based version of Clubwise –Broadband for almost half the network has been moved –Newteq contracts terminated –Control Group now the nominated supplier for IT –énergie Helpdesk up and running –Office 365 now in use across the network

12. IT migration Technology to Accelerate Office 365

13. IT migration Technology to Accelerate Office 365

14. IT migration Technology to Accelerate Office 365

15. IT migration Technology to Accelerate Office 365 –Microsoft recently announced changes to the charging arrangements –Depending on the package you subscribe to you will either get more functions for the same price or the same functions for a lower charge –We will be bringing more functions into use over the coming months, for example, use of shared websites –It is likely that we will move many of the resources currently available on the hub to these sites

16. Daily Direct Debits Technology to Accelerate Progress and Plans –Has been running on over 30 clubs for several weeks now –All F4L plus one EFC –Now being transferred back to Clubwise –Rates of online joining have increased sharply overall –New joining process is very slick and very simple –Many fewer aborted attempts are being reported –No pro rata’s, no cut off dates, no merchant services fees –Weekly distribution to clubs –Being trialled in Prime Fitness and two EFFW clubs –Will then be made available across the network

17. Reporting of ‘New’ Sales Technology to Accelerate Current Situation –Clubwise reports new DD or Annual as one which involves a completely new member or involves a member whose dd or annual membership ended more than 40 days before the start date of the new membership –Sales are reported in the month on which they start rather than in the month in which they are made

19. Reporting of ‘New’ Sales Technology to Accelerate Current Situation

20. Reporting of ‘New’ Sales Technology to Accelerate Proposed Change –Have a KPI based on the number of DD or annual sales made this month regardless of their start date –Anything which involves a membership which expired before the first of the month will be treated as a sale –It is these sales and those to new members which will be reported in ORA –Only sales involving memberships which have come to an end this month will be treated as renewals

21. £€         Admin   élan for clubs Technology to Accelerate Being rolled out now –There will be a charge to clubs but it won’t start until after the next QDM –We will coordinate this with a reduction in Clubwise’s charges which are currently being renegotiated –Has allowed us to significantly reduce the SLAs for Health and Safety and for Humana Resources