1. AVP Campus Safety and Security
University Parking
Dr. Bob Harkins
AVP Campus Safety and Security

2. AGENDA Governance Philosophy Parking Management Systems
Parking Mechanics
Revenue Control
Enforcement

3. University Governance
Understand Your Campus
Committees
Rules / Flexibility

4. Parking Philosophy Parking Philosophy Pathfinding Stakeholders
Co-missioning
Empowering
SWOT
Modeling

5. Parking Philosophy
Vision
Mission
Values
Goals
Objectives
Metrics

6. Parking Philosophy Vision Where are we going Statement of truth
Clear and direct
Touch hearts and minds
Authentic
Tangible
Common ground
Passionate delivery

7. Parking Philosophy Mission
Process may be as important as the end product
Understand the mission of the echelons above your level
What is critical to their success
Deal with the four basic human needs
Economic or money
Social or relationships
Psychological or growth
Spiritual or contributions

8. Parking Philosophy CAPIT Values How will we act? Attitude
What is important to our organization?
Desired Results
CAPIT

9. Parking Philosophy Goals
Statements that describe what a unit is going to achieve
Broad statements about what the unit is trying to accomplish

10. Parking Philosophy Objectives
Statements that describe what a unit is going to achieve
Identify specific measurable activities or tasks that the unit will undertake

11. Parking Philosophy Metrics
Measurements that will be used to monitor progress toward achieving an objective

12. Parking Management Systems
What do you want?
Must define business practices
In house / off the shelf?
Costs
Security
Transformation / installation

13. Parking Management Systems
The University of Texas System
Data Base
Revenue Tracking
Permits
Vehicle Data
Citations System
Special Events
Other Uses

14. Parking Management Systems
Do we sell permits on line?
Do you hate that time of year?
Do you have long lines at the start of the academic year or busy season?
Are you spending too much time on:
Data entry?
Process paper?
Keeping track of permit issue?
Provide customer access 24/7
Allow staff to focus on important tasks

15. Parking Management Systems
Advantages
Assign based on current business practices and rules
Uniform instructions
Consistent process
Easy to control the number of permits
Reduce hands-on management
Collection citation payment prior to purchase of a permit
Save data entry and build a data base to track process
Enhance your bottom line

16. Parking Management Systems
Lessons Learned
There will be frustrations
There will be errors
Initially there is a big demand for phone support
There must be a clear confirmation of the completed purchase
Clearly defined permit qualifications
Web application must work on all platforms / browser types
Address payment type options
Identify areas that will generate unnecessary phone calls

17. Parking Management Systems
Lessons Learned
Get the word out
Application must be secure
Make certain buyer can only apply once
Don’t allow buyer to complete the purchase without providing and address
Make certain there are groups outside “parking” that test the system
Try to break the application
Look for “park speak”
Test with credit cards by running a credit card
TEST, TEST, TEST, TEST, TEST

18. Cigar Box Or Technology
Revenue Control
Cigar Box Or
Technology

19. Revenue Control
Where there is cash or goods there is the threat of Fraud.
Cash System
Cashiers
Equipment
Permit Parking
Procedure Manuals
Audits
Mine your data

20. Parking Mechanics Parking Geometrics
Peak / Off Peak
Size
Angle
Parking for those with Disabilities
ADAAG
Size of spaces
Van / Wheel Chair spaces
Clearances
Signage
Accessibility Path

21. Parking Mechanics Lighting Security Environmental Impacts
Standards
Types of lamps
Security
Access
Emergency Phones / Blue Lights
Cameras
Environmental Impacts
Requirements by local zoning
Special events
Maintenance

22. Parking Enforcement Why do we enforce? Authority Citations
Clear critical areas
Safety and security
Increase space availability
Authority
Citations
Numbers paid / unpaid
Appeals
Sustained / Denied
Warning Voids

23. Parking Enforcement Ticket Enforcement Personnel Appeals Coverage
Consistency
Understandable instructions
Education
Equipment
Appeals
What do Appeals tell you?
Policy
Level of approval
Quick resolution
Communicate results

24. Parking Enforcement Data (DMV) Collecting the fine
Invoice
Postal mail
Payment
Web
In person
Outside Collection Agency
Bar / Registration Hold
Immobilization Devices

25. Parking Enforcement
Citation Status Summary

26. Lessons Learned Develop policies Be fair and consistent
Communicate
Be fair and consistent
Look at the entire process
Develop options

27. AVP Campus Safety and Security
University Parking
Dr. Bob Harkins
AVP Campus Safety and Security