1. Introduction MYBSNL app is application based on android/windows platform for mobile/tablet users. Provides real-time information to customers about the pending bills, facilitating payments and Prepaid top ups with ease of operation from anywhere and anytime. The objective of this App is to enable the customers to pay Postpaid /Landline bills and Prepaid Top up online through Mobiles/Tablets.

2. Explore My BSNL App. Download: Download My BSNL App from App Store. Install: Click the downloaded file and get installed. Registration: Accept the Terms & Conditions. Enter Contact Details : Mobile Number and email ID. Post registration:Click on BSNL icon to explore My BSNL which has following menus: i) Landline ii) mobile iii) prepaid iv) help v) Manage account vi) History Contd…

3. Home screen

4. Landline Bill Payment Click on Landline icon in Home screen. Enter the Phone number and Account number and click on ‘Submit’. The billing details will be displayed on the screen. Click on ‘Pay Now’ for Payment. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/ Pay through IMPS. Complete the Payment in the Bank’s website. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS. A receipt in PDF format also will be sent through email. Contd…

5. Bill payment (postpaid)

6. GSM Bill Payment Click on Mobile icon in Home screen. Select the service as ‘Mobile’. Enter the Post-paid Mobile number, Account number and click on ‘Submit’. The billing details will be displayed on the screen. Click on ‘Pay Now’ for Payment. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/ Pay through IMPS. Complete the Payment in the Bank’s website. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS. A receipt in PDF format also will be sent through email. Contd…

7. GSM Bill Payment

8. CDMA Bill Payment Click on Mobile icon in Home screen. Select the service as ‘CDMA’. Enter the CDMA number, Account number and click on ‘Submit’. The billing details will be displayed on the screen. Click on ‘Pay Now’ for Payment. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/ Pay through IMPS. Complete the Payment in the Bank’s website. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS. A receipt in PDF format also will be sent through email. Contd…

9. CDMA Bill Payment

10. Wi-Max Bill Payment Click on Mobile icon in Home screen. Select the service as ‘Wi-Max’. Enter the WiMax number, Account number and click on ‘Submit’. The billing details will be displayed on the screen. Click on ‘Pay Now’ for Payment. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/ Pay through IMPS. Complete the Payment in the Bank’s website. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS. A receipt in PDF format also will be sent through email. Contd…

11. Wi-Max Bill Payment

12. Click on Prepaid Icon in Home screen. Enter the BSNL Prepaid mobile number. Select the General TopUP / Flexi TopUp option. Enter / select the required amount (Minimum of Rs.50 and Maximum of Rs.5000 in multiples of Rs.10). Displays Account details like Validity, Balance and selected voucher. Click on ‘Proceed for Payment’ Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/ Pay through IMPS. Complete the Payment in the Bank’s website. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS. A receipt in PDF format also will be sent through email. Prepaid (Talk time) Contd…

13. Prepaid (Talk time)

14. Click on Prepaid Icon in Home screen. Click the STV tab. Select the desired option among 1.Data 2.Voice 3.ISD 4.SMS 5.Others. Scroll down and Select the required Voucher. Click on ‘Submit’. Displays Account Details like Validity, Balance and selected voucher. Click on ‘Proceed for Payment’. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/ Pay through IMPS. Complete the Payment in the Bank’s website. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS. A receipt in PDF format also will be sent through email. Prepaid (STV) Contd…

15. Prepaid (STV)

16. Click on Prepaid Icon in Home screen. Click on ‘Plan’ tab. Select the desired option among 1. Validity Extension 2.Migration. Scroll down and Select the required Voucher. Click on ‘Submit’. Displays Account Details like Validity, Balance and selected voucher. Click on ‘Proceed for Payment’. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/ Pay through IMPS. Complete the Payment in the Bank’s website. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS. A receipt in PDF format also will be sent through email. Prepaid (Plan / Migration Voucher) Contd…

17. Prepaid (Plan / Migration Voucher)

18. You can Add / Delete an account related to Landline / Mobile. Simply click on the available account under the service, to view the bill details instantaneously. Click on ‘Pay Now’ for payment. Manage Accounts Contd…

19. Manage Accounts

20. History You can view payment history of last Ten transactions.

21. It is inbuilt manual having answer of following queries:-- 1.What is BSNL app? 2.How to download the BSNL App? 3.Is there any cost for downloading the BSNL App? 4.Can I use this BSNL App in my non BSNL mobile? 5.What type of services I can avail through this APP? 6.How can I Topup my prepaid mobile? 7.How can I avail STVs/Plan Vouchers? 8.How do I avail the special offers for my prepaid mobile? 9.How can I know all about various 3G/2G data packs for my prepaid mobile? 10.How can I pay GSM post paid bills using this APP ? Help Contd…

22. 11. How can I view the outstanding bill amount for my post paid mobile? 12. How can I pay Landline/Broadband bills using this app? 13. How can I view my outstanding Landline bill amount? 14. How to edit my profile? 15. What Mobile devices in which the BSNL App will work? 16.How do I uninstall the BSNL App? 17.How can I register a complaint? Help