1. KNOWLEDGE ABOUT ONO Spanish speaking News Ombudsmen of Latin America and Spain (not ONO members) Lic. Flavia V. Pauwels Buenos Aires University (UBA) ONO Conference 2012 (Copenhagen )

2. SURVEY DATE: April-May 2012 UNIVERSE: Spanish speaking News Ombudsmen of Latin America and Spain not ONO members (25 cases). REPRESENTATIVE SAMPLE: 52% (13/25) COUNTRIES: Uruguay, Chile, Venezuela, Mexico, Colombia and Spain.

3. PROBLEMS AT THEIR WORK MEAGER PARTICIPATION BY THE PUBLIC LACK OF SUPPORT FROM DIRECTORS JOURNALISTS´ RESISTANCE TO SELF-CRITICISM YESNO

4. KNOWLEDGE ABOUT ONO YES NO

5. WHY AREN´T THEY PART OF ONO YESNO

6. SUGGESTIONS FOR ONO YESNO