1. Matt Maher & Sreeja Nomula 1

2.  Define ◦ Education ◦ Training ◦ Learning 2

3.  Explain the differences and similarities between: ◦ Education ◦ Training ◦ Learning 3

4.  “a field of study that deals with the methods and problems of teaching”  Typically in a classroom  Education provides theoretical knowledge 4

5.  “is an organized, systematic series of activities designed to enhance an individuals work-related knowledge, skills, and understanding or motivation”  Typically in a less formal environment  Immediate, particular, and practical 5

6.  What qualities does a trainer need to possess? 6

7.  “the activity or process of gaining knowledge or skill by studying, practicing, being taught, or experiencing something : the activity of someone who learns”  What does understanding have to do with learning? 7

8.  People learn if they want to learn  People learn more easily when they can relate it to something they already know  People learn by doing  The more people do something the more they will remember and understand how to do it  People need immediate feedback to know if they have learned  When learning is successful people tend to want to learn more 8

9.  “Forget quality, just sell harder” or  “Improve quality and you won’t have to sell so hard”  Which one would you choose? 9

10. 10

11.  In-house Training ◦ Seminars ◦ Workshops ◦ Videos ◦ Audiotape ◦ Computer assisted instruction 11

12.  External Training ◦ College ◦ University ◦ Private training ◦ Vendor-sponsored training ◦ Training provided by skilled and professional associations 12

13.  What types of skills should be improved through training in the workplace? 13

14.  Diversity and Culture  Change  Technology  Quality employees 14

15.  At first workers from different backgrounds don’t feel comfortable  Having a diverse workplace does not mean people will work together well  So we need to train this diverse group to work in as a team  What type of training needs to be provided in this situation? 15

16.  Methods and procedures that are used today may be completely different tomorrow  Constantly update training to stay ahead in the marketplace 16

17.  New technology is brought into the workplace to utilized  Without training these new technologies can not be used correctly and efficiently or at all 17

18.  If you want high-quality employees you need a labor force that has been highly educated  Employees need to be able to adapt and quickly learn in a new environment  Training must be started with the basics so that employees can begin to understand advanced material 18

19.  How can the need for training be recognized in certain areas of a company? 19

20.  Observation ◦ For example, specific problems, difficulties in task performance, bottlenecks, etc.  Brainstorming Sessions ◦ Ask employees what training needs they have ◦ For example, what tasks they perform well and what tasks they do not perform well and what tasks they can’t perform at all 20

21.  Job Task Analysis Survey ◦ Develop a survey which will discover what skills employees have and what skills they lack  Employee groups focused on quality specifically to training ◦ Without managers and supervisors ◦ More likely to admit their training needs  Set performance standards 21

22.  Examples ◦ New skills ◦ Utilizing new technologies ◦ More positive attitudes in the workplace ◦ Safety in the Workplace ◦ Having equality and harmony in the workplace 22

23.  State the specific objective of the training ◦ Employees will learn how to safely operate a utility knife  This will make it easier to provide and evaluate training 23

24.  What are the benefits of training? 24

25.  What methods are there to provide training? 25

26.  Internal Approaches  External Approaches  Partnership Approaches  E-Learning 26

27.  On-site training in the company’s facility ◦ One-on-one training ◦ On-the-job computer based training ◦ Formal group instruction ◦ Media based instruction  What are the Advantages and Disadvantages of the internal approach? 27

28.  Usually given to employees that are less experienced or new  Also useful for preparing to replace a high- level employee 28

29.  Allows employee to learn at their own speed  Can be more specific to the employee  Gives immediate feedback to employee  Used to improve general knowledge  Can be used at anytime without a need for a trainer 29

30.  Used for a group of employees who share a common training need ◦ Lectures ◦ Case studies ◦ Demonstrations ◦ Hands-on ◦ Q and A ◦ Role-playing ◦ Drills ◦ Storytelling 30

31.  Media-based may include packages involving ◦ Video ◦ Audio ◦ Workbooks ◦ Computer ◦ Slide shows 31

32.  Off-site training away from the workplace  Used for developing general skills  Involves ◦ Short-term training where employees enrolled for a few hours to a few weeks ◦ Long-term training where employees are enrolled in college courses  What are some advantages and disadvantages? 32

33.  Having a partnership with education institutions  The institution has customized courses for an organization  Another advantage of this method is the credibility and standardization 33

34.  Video Conferencing  Audio conferencing  Web meetings  Online universities 34

35.  Should training be voluntary or required, and why? 35

36.  Was the training valuable to the employees job?  Did they retain the information that was taught?  Can you see what was learned being utilized in the workplace?  Has the training made a difference? 36

37.  Student evaluates the training session ◦ Organization of course  e.g. were the objectives clear ◦ Teaching methods and skills  e.g. were the lectures effective ◦ Value of the Course  e.g. was the value of the course outstanding or poor 37

38.  What causes training to fail? 38

39.  Poor teaching  Inadequate resources  Poor planning  Lack of funds  Lack of commitment  Lack of participation  Being too specific at first 39

40.  Quality Planning Training ◦ Provides a roadmap to meet the quality standards  Quality Control Training ◦ Uses control tools to maintain quality  Quality Improvement Training ◦ Utilizes quality improvement tools and techniques 40

41.  The training of ethical behavior  Companies can have different ethical standards  Common business ethics on the job are: ◦ Integrity ◦ Loyalty ◦ Responsibility ◦ Empathy ◦ Confidentiality ◦ Respect 41

42.  Inform customer what they need to know and expect from a product  Proper usage of the product ◦ e.g. user manuals, on-site technical assistance, customer service trainers 42

43.  Education. (n.d.). Merriam-Webster.com. Retrieved from http://www.merriam- webster.com/dictionary/education  Goetsch, D. L. & Davis, S. (2009). Quality Management for Organizational Excellence: Introduction to Total Quality. Upper Saddle River, NJ: Prentice Hall  How to identify training needs. (n.d.). Startupdonut.co.uk. Retrieved from http://www.startupdonut.co.uk/startup/employees/people-management/how-to-identify- training-needs  Learning. (n.d.). Merriam-Webster.com. Retrieved from http://www.merriam- webster.com/dictionary/learning  The Advantages & Disadvantages of In-House Training. (n.d.). OptimusSourcing.com. Retrieved from http://www.optimussourcing.com/training-news/the-advantages-disadvantages-of-in-house- training  The Most Effective Training Techniques. (2013). Trainingtoday.blr.com. Retrieved from http://trainingtoday.blr.com/employee-training-resources/How-to-Choose-the-Most- Effective-Training-Techniques 43