2. Users’ reviews of TuneUp Utilities 2011 A brief Introduction of types of software Install Internet Information Services Install Microsoft Office 2010 Customize the start-up programs

4. Listen to a short passage. Pick out the underlined words or expressions which are the closest to what you have heard.

5. Question : According to the reviews you will hear, are the users pleased with TuneUp Utilities? How can you tell? TuneUp Utilities 2011 optimizes the performance of your computer, solves problems and helps you to customize your system to suit your needs. And it lets you make your system faster, more comfortable and more secure in a matter of minutes.

6. Wilson: This Software is one stop shopping. It does the whole job of cleaning your registry, optimizing your computer and speeding it up too. I have been searching for one product that does it all and it is definitely this one. Mark: I am a computer repair technician and I am always looking for a tune-up program that works and that also does not conflict with security. TuneUp Utilities is 100% compatible to my needs and the needs of my clients, and in fact I recommend TuneUp Utilities to all my clients.

7. Nikos: This is the best tune up program ever made if you want your computer to run at its peak without having to pay the other guy. This is a must have and this program doesn’t deserve 5 stars, it deserves 6!

9. What do you think could be the answers to the four questions on page 43 & 44 before your listen to the passage?

10. Listen to a short passage. Try your best to understand the lines and answer the following questions.

11. 1.Sometimes developers want to see how users respond, so they can make improvements in a later version. 2.Users need to make a contribution in order to receive technical help, documentation, or upgrades. 3.Because that's the way the program gets distributed to a lot of people 4.Users need to buy a copy in order to use it. / Users need to buy a license to become an authorized user of it. / Users need to buy only the company's permission to use the software

13. Listen to the first passage and fill in the blanks with the words you have heard.  add  remove  dialog box  default  Programs  Allow  evaluation  check boxes  confirm  configure

14. Microsoft Internet Information Services (IIS, formerly called Internet Information Server) is a set of Internet-based services for servers using Microsoft Windows. It is the world's second most popular web server in terms of overall websites, behind Apache HTTP Server. As of October 2007 it served 37.13% of all websites and 38.23% of all active websites according to Netcraft. The servers currently include FTP, SMTP, NNTP, and HTTP/HTTPS.

17.  includes  location  valid  License  feature  element  specify  shared  storing  complete Listen to the second passage and fill in the blanks with the words you have heard.

18. Microsoft Office is an office suite from Microsoft for Microsoft Windows and Apple Mac OS X operating systems. Along with core office applications, it includes associated servers and web-based services. Recent versions of Office are referred as "Office system". These programs are included in most editions of Microsoft Office 2003 2010

20.  Screenshot of  system configuration utility Key words:  the Start menu  Dialogue box  Check box  Tab  Uncheck  Load

21. You can customize the start-up programs in order to make your system start faster. Click Run on the Start menu, and type msconfig in the text box. And click OK to open the System Configuration Utility. Click the Startup tab, and you'll see a list of all your start-up programs (or known as auto loading programs), each with a check box. Uncheck an item, and it will no longer load at startup.

22. Users’ reviews of TuneUp Utilities 2011 A brief Introduction of types of software Install Internet Information Services Install Microsoft Office 2010 Customize the start-up programs