1. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Survey of Operating Systems, 4/e Chapter Under the Windows Desktop: Supporting and Troubleshooting Windows 6

2. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. “ ” Computing is not about computers any more. It is about living. Nicholas Negroponte Founder and chairman emeritus, Massachusetts Institute of Technology’s Media Lab and founder of the One Laptop per Child Association

3. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Learning OutcomesLearning Outcomes  Define the role of the registry in Windows, and back up and modify the registry when needed.  Describe the Windows user options and power options, and, given a scenario, select appropriate startup options.  Install and manage device drivers.  Troubleshoot common Windows problems

4. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Understanding the Registry LO 6.1LO 6.1

5. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. The Registry DefinedThe Registry Defined  Device drivers  Services  Installed application programs  Operating system components  User Preferences The registry includes settings for

6. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Automatic Registry ChangesAutomatic Registry Changes  Windows starts up or shuts down  Windows Setup runs  Changes are made using Control Panel or PC Settings  A new device is installed  Any changes are made to the windows configuration  Any changes are made to a user’s desktop preferences  An app is installed or modified  Changes are made to preferences in an app The Windows registry changes when

7. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Registry FilesRegistry Files  BCD  Default  Ntuser.dat  Sam Windows registry files  Security  Software  System

8. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Registry FilesRegistry Files Most registry files are in the config folder

9. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Registry FilesRegistry Files The default user profile is used until a user logs on

10. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Registry HivesRegistry Hives

11. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. The Temporary Portion of the RegistryThe Temporary Portion of the Registry HKEY_LOCAL_MACHINE\HARDWARE Hardware detection information

12. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Viewing and Editing the RegistryViewing and Editing the Registry The registry root keys

13. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Viewing and Editing the Registry The registry keys

14. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Contents of Registry Root KeysContents of Registry Root Keys

15. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Registry Data TypesRegistry Data Types

16. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Backing Up the Registry Creating a restore point

17. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Backing Up the Registry Use Regedit to back up the registry

18. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Windows User and Power Options LO 6.2LO 6.2

19. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. The Windows 7 Shutdown options menu

20. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. The Windows 8 User and Power menus User menu Power menu

21. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Sleep versus HibernateSleep versus Hibernate Sleep  System and user states saved in RAM  Requires a small amount of power  System stays in a lower power mode  Wakes up quickly Hibernate  System and user states saved to disk  Does not require power  System shuts down  Wakes up slower than from Sleep

22. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Power OptionsPower Options  Tells apps to save data and settings  Closes the session for each logged-on user  Shuts down all running services  Shuts down all devices  Closes the operating system’s session  Writes pending data to system drive  Sends power down signal to computer The Windows 7 Shutdown

23. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Power OptionsPower Options  Tells apps to save data and settings and shuts down apps  Closes the session for each logged-on user  Hbernates the Windows session in a file  Sends power down signal to computer The Windows 8 Hybrid Shutdown

24. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Power OptionsPower Options  The same for Windows 7 and Windows 8  A full shutdown and full system start up  Windows 8 does not do Hybrid Shutdown Restart

25. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Windows 7 Startup PhasesWindows 7 Startup Phases  Power-on self-test  Initial startup  Bootloader  Hardware detection and configuration  Kernel loading  Logon

26. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Log on to Windows 7

27. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Windows 8 Secure Boot and Fast BootWindows 8 Secure Boot and Fast Boot  Firmware startup  Trusted boot (and ELAM)  Fast boot

28. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Modifying System Startup for Windows 7 and Windows 8

29. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Modifying System Startup for Windows 7 and Windows 8

30. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Installing and Managing Device Drivers LO 6.3LO 6.3

31. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Installing Device DriversInstalling Device Drivers  Permissions  Working with signed versus unsigned device drivers  Unsigned will not install in Windows 7 64-bit or in Windows 8

32. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Managing Installed Devices Devices and Printers

33. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Managing Installed Devices Set the default printer

34. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Managing Installed Devices A Device Stage page

35. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Managing Installed Devices Windows 8 PC Settings

36. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Managing Installed Devices Device Manager

37. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Using Windows Troubleshooting and Recovery Tools LO 6.4LO 6.4

38. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. When Windows Fails at Startup: The Windows Recovery Environment (RE)  Available in Windows 7 and Windows 8  Manufacturers add tools to Windows RE  Windows Error Recovery page may start automatically at system failure  Two options  Launch Startup and Repair (Windows RE)  Start Windows Normally Diagnostic and repair tools that run in Windows PE

39. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows Vista Advanced Boot Options menu

40. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows 7 Advanced Boot Options menu

41. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows 7 Safe Mode

42. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows 7 Safe Mode Shut down or Restart

43. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows 8 PC Settings Recovery page Select Advanced Startup

44. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows RE Select Troubleshoot

45. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows RE Select Advanced options

46. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows RE Select Startup Settings

47. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows RE Press the 4 key to start in Safe Mode

48. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows 8 Safe Mode

49. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups Windows 8 Refresh Recovery Option Saves user accounts, files, personal settings, Windows Store apps. Other apps removed May need installation or recovery media

50. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified StartupsTroubleshooting with Modified Startups  Drastic  Removes everything  Reinstalls Windows  You must provide product key code  May need installation or recovery media Windows 8 Reset you PC

51. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting with Modified Startups System Configuration Utility (MSCONFIG)

52. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting Device Problems Device Manager

53. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting Device Problems Device Manager With correct driver installed, device is placed under correct category

54. © 2015 by McGraw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Troubleshooting Device Problems Device Manager The Roll Back Driver button is active only after a driver update