1. MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013

2. 2 OUTLINE Problem Fix Program breakdown Computer Network Software Conclusion

3. 3 MOTIVATION Cut down on time required for tickets Increase productivity Reduce the number of tickets received

4. 4 INTRODUCTION Was a Technician for 3 years Spend majority of time working on common issues Running slow Troubleshooting Network issues Group Policy issues Software issues

5. 5 PROBLEM STATEMENT Too much time is spent on common problems. Too many tickets are submitted for these common computer tasks/issues

6. 6 ASSUMPTIONS The computer has Windows 7 Majority of computers in the district do Has admin privileges TRM’s do Technicians do

7. 7 PROPOSED SOLUTION Fix by giving technicians one place to fix all of theses common problems Enable people at the schools to fix these problems as well

8. 8 PROGRAM BREAKDOWN

9. 9 Computer Clean IE Clean all Clear Temp Remove Profiles Audio Test IE Icon Fix Set Admin Edit Startup Empty Recycle Bin

10. 10 PROGRAM BREAKDOWN

11. 11 PROGRAM BREAKDOWN Network GPUpdate Set Proxy Flush DNS Add to Domain Add Printer CCMClientRepair AD OU

12. 12 PROGRAM BREAKDOWN

13. 13 PROGRAM BREAKDOWN Software Read180/System4 4 Install Flash Install Java Install Map Install Dreambox Fix MAP Install Reader Fix AR Munis Settings

14. 14 CONCLUSIONS Project is complete Used by our technicians everyday Also used by TRM’s Less tickets submitted for common problems More tickets resolved

15. 15 FUTURE WORK Add more functionality as needed Image computer with click of a button