1. Back-Up Care Advantage®
Presented by: Jenny Brown, Director at Bright Horizons Irvine Back Up Center
October 14, 2013

2. Today’s Agenda Introduction to Bright Horizons®
What is the Back-Up Care Advantage Program®?
How can I register and reserve care?
Program policies
Additional resources
On today’s agenda, I’ll give a brief introduction to Bright Horizons and review the details of the Back-Up Care Advantage Program – what it is and how you can use the service.
I’ll also review program policies specific to Harvey Mudd’s program and share some additional resources.

3. Back-up Client Relations
Jenny Brown
Joined Bright Horizons in 2011 as a Director at the Irvine Back Up Center
Proud Mom of a Bright Horizons graduate!
Have worked with children ranging in ages from 3 months to 18 years old for the past 16 years
Graduate of California State University Fullerton with a Bachelor’s Degree in Child and Adolescent Studies
Please update with your own personal information! 

4. Bright Horizons Partnership
Partner of choice
26 years of providing work/life services
Industry leader in employer-sponsored dependent care; 900 partner organizations
Leading provider of employer-sponsored
Child care centers
Back-up child and adult/elder care programs
Educational advising
Responsive and flexible in creation of services that extend clients’ missions
Financial accountability, information security, cost predictability, liability risk insulation
Provider of choice
Full range of services and support for children and families
Commitment to continuous quality improvement
Only dependent care network with access to Bright Horizons centers
Employer of choice
Result of our commitment to a strong culture consistently recognized by leading external sources, including being named for the 14th time to FORTUNE Magazine’s“100 Best Companies to Work For®” 2013
Companies that Care Honor Roll for 5th Straight Year (as of March 2012)
Just getting started, Bright Horizons was founded in 1986, so we have 26+ years of experience working with employers worldwide offering various child care and work/life programs. Bright Horizons has been recognized as a Provider of Choice with 80% of eligible Bright Horizons centers accredited by the National Association for the Education of Young Children., and has also been recognized as an Employer of Choice, making Fortune Magazine’s 100 Best Companies to Work for, for the 14th time in 2013.
We are pleased to provide this benefit to eligible employees. 4

5. What is the Back-Up Care Advantage Program?
child care centers
in-home adult care
in-home child care
We know that employees may struggle to balance the competing demands of work and family. The Back-Up Care Advantage Program is a nationwide service offering employees access to a network of child care centers and in-home care providers to offer a temporary solution when regular care arrangements break down or become unavailable. Center-based care is available for children and in-home care is available for all ages – children through adults.

6. Reasons to Use Back-Up Care
Planned
Un-Planned
Caregiver vacations
School closed due to weather
School breaks
Mild illness
After minor surgery
Provider quit
For example, you can use back-up care for PLANNED needs such as caregiver vacations, school holidays or breaks, after a scheduled surgery, or if you are traveling for business and temporary assistance is needed.
The program can also be used for those UNPLANNED moments, when school closes for inclement weather, your child or parent is mildly ill, your primary care provider has quit unexpectedly, or you are between full-time care arrangements. You can now have peace of mind knowing that back-up care is available so you can get to work.
Business travel
In between care

7. Center-Based Child Care
Bright Horizons and network centers
Infants through preschool (some school age)
Licensed and accredited
References verified
CPR and First Aid training
I’d like to take a moment and review the details of your center-based child care options. Thousands of child care centers are available nationwide and include Bright Horizons centers as well as our extended network of non-Bright Horizons centers. Ages served will vary by location, however most centers serve infants starting at 6 weeks all the way through preschool. Some locations may have care available for school age children. Bright Horizons has a dedicated Provider Relations team who manage the recruitment of quality, licensed and accredited centers. Centers who would like to participate in the extended network program must comply with hiring practices, including verification of education background, personal references, and background checks, and staff must be trained in health and safety procedures such as CPR and First Aid.

8. In-Home Child Care Mildly ill care Well care too!
Common cold
Low grade fever
Ear infection
Well care too!
Quality nanny and home health agencies
Home health aides, personal care assistants and nannies
The in-home child care component of back-up care can be used for a couple of reasons. The first is mildly-ill child care. Mildly ill care is defined as care for an illness that is temporary and non-progressive in nature. Some mild illnesses may include a common cold, low-grade fever or ear infection. In-home care can also be used for well child care. For example, your child might be more comfortable in a familiar home setting as opposed to a center environment, or perhaps the closest center is not a convenient option. Similar to the partner centers who join the back-up care network, Bright Horizons has partnered with quality nanny and home health care agencies that specialize in child care. Caregivers from these agencies are sent to your home and typical caregivers include home health aides, personal care assistants and nannies.

9. In-Home Adult/Elder Care
Not just for children!
Spouse/partner
Adult children
Parents
Recovering from illness, surgery or injury
Primary caregiver unavailable
Assist with activities of daily living
Caregiver sent to the home
Care is available nationwide
Many people think they don’t need back-up care because they don’t have children, but the program is available for adults who may need temporary care, such as your spouse/partner, adult children and parents. An adult may need temporary care if they are mildly ill, recovering from minor surgery or injury, or if they have a primary caregiver and that person is unavailable due to illness or vacation. In-home caregivers can assist an adult with what we call “activities of daily living”, such as help with minor chores, light housekeeping and meal preparation, as it relates to the direct care of the adult. Caregivers can also assist with personal care services such as bathing and grooming. Caregivers are sent either to your home or the home of the adult receiving care. The great thing about adult care is that the adult does not have to live with the employee. Because we offer a nationwide network of in-home providers, even if the adult needing care lives in a different community or state, you can still take advantage of the program.

10. In-Home Care FAQs
What criteria is required for inclusion in the network?
Meet state requirements
Must validate hiring practices
Appropriate background screening
Can I meet a caregiver in advance?
Yes! A “meet and greet” can be scheduled
If I like a caregiver, can I request them in the future?
Yes! Bright Horizons will work to secure a preferred caregiver
We understand that there is a natural hesitancy about using in-home care and having a stranger come into your home. At Bright Horizons we take this very seriously, so I want to take a minute and review just a few of the frequently asked questions we receive about in-home care.
What criteria is required for inclusion in the network?
In-home agencies admitted into the back-up care network are identified as conforming to the regulatory requirements of the state in which they operate, and this includes compliance with required staff credentials and background screenings. In addition, Bright Horizons requires in-home agencies to validate their hiring practices - for example, outlining the agency’s background screening process, which includes verification of identification, education, previous employment, professional references and criminal records checks.
Can I meet a caregiver in advance?
Employees may request to set up a “meet and greet” to meet the caregiver in advance. I’ll talk about uses and fees a bit later, but do want to note that the employee is charged a use and any applicable co-pay even for a “meet and greet.” However, if this gives you more peace of mind, then it’s definitely worth the cost.
If I like a specific in-home caregiver, can I request them in the future?
Yes. Bright Horizons will work to secure care with a preferred in-home caregiver. However, the caregiver may not always be available if they are confirmed for another family’s care request.

11. Registration & Reservations
No fee to register
Reserve care one month in advance
877-BH-CARES
( )
So now that you know about your back-up care options, the next step is to get registered and reserve care! There is no fee to register and advance registration is recommended even if you don’t think you’ll need care right away. It’s one less thing you’ll have to do when you actually need to use the program. Once registered, you can request care one month in advance up to the actual day care is needed by calling and speaking to our customer care specialists who are available 24 hours a day, 7 days a week to help answer your questions about registration and assist with the reservation process. Online registration and reservations are also available.
BUCA on BACKUP SITE: A link will be available on Harvey Mudd’s intranet or you can access the direct Bright Horizons website here at For those new to the site, your company username and password will be required. From there, you will create your own personal account and unique log-in to access the site for future use.
Username: Harvey
Password: backupcare6

12. Program Policies Uses and Fees 80 hours of back-up family care year
Co-pay structure
Center care: $2.50/child/hour
In-home care: $5/hour, per caregiver
(Copayments are collected by Bright Horizons)
Cancellation Policy
After 5:00 p.m. counts as use with co-pay
Now I’d like to take a moment and review some program policies.
There are limits on use and a small fee to use the program.
80 hours of back-up family care year
Co-pay structure
Center care: $2.50/child/hour
In-home care: $5/hour, per caregiver
(Copayments are collected by Bright Horizons)
Due to the nature of back-up care, we do expect cancellations and ask that employees cancel reservations no later than 5:00 p.m. the business day prior to the scheduled day of care. Late cancellations will count as a use and your co-pay will still apply.

13. Bright Connections
Before we finish, I want to introduce you to our newest website resource– Bright Connections! The purpose of the site is to provide employees a “one-stop shop” that houses many of our back-up care resources including information on upcoming events such as webinars as well as links to our archived series. Another great feature in Bright Connections is the place to share information with each other. By clicking on our “Connect” section, working caregivers (like you!) can network with others managing similar dependent-care issues, posting comments on various back-up care topics and sharing advice. Feel free to click on the link here or copy and paste into your Internet browser. Please note: This portal is separate from the back-up registration and reservation site.
Bright Connections is a web resource that provides relevant information for employees and their family’s caregivers:
New and archived webinars on relevant family topics
Upcoming Bright Horizons and center events
Additional child and adult/elder care resources
Visit Bright Connections
© 2013 Bright Horizons Family Solutions LLC

14. First Time User – Center Based No Co-Pay promotion
Bright Horizons will waive an employee’s center based co-pay if they choose center based care the first time they use the Back- Up Care Advantage Program.  
The promotion is done at the employee level (not the dependent level) so if an employee’s first reservation request of the program year is for well child care, and they choose center based care, they will have their co-pay waived.
CRDs/CEMs: This promotion is for any U.S. BUCA client that has: 1) both center-based and in-home child care and  2) a BH collected and retained co-pay.

15. Questions? Call 877-BH-CARES (877-242-2737) or visit
I hope this presentation has been informative. For additional information or clarification on the Back-Up Care Advantage Program, please contact Bright Horizons at or click here to access our website. Thanks for your time and we look forward to serving you and your family in the near future!
Call 877-BH-CARES ( )
or visit