1. NAHAM Guide to Up-front Collections Welcome to the NAHAM Guide to Up-front Collections Demo CD! Please remember that this is only a demo of the Guide. It is meant to provide you with an idea of the types of information and the navigation style that will appear in the final product. While the final CD will include a wealth of collections data and resources – many of which can be downloaded and used at your facility – not every resource can be demonstrated at this time. During this demo, you may click on any item marked by an underline. These items will give you an opportunity to sample the breadth of information to be included in the final Guide. We are accepting pre-orders for the NAHAM Guide to Up-front Collections at this time. You may place your order online on the Resources page of our Web site. If you have additional questions about the CD, please contact NAHAM at (202) 367-1125. The final version of the CD will be available this Fall. When you have finished viewing this demo, simply close your browser window to return to the NAHAM Web site. Begin the Demo! Begin the Demo!

2. As an Access professional you are no doubt aware of the importance of collections and cash flow to a healthcare facility’s revenue cycle. Research, experience and common sense confirm that patient-owed balances are easier to collect “up-front”, i.e. before the service is actually performed. Experience also tells us that this is no simple task. With these challenges in mind, we are pleased to offer you the NAHAM Guide to Up-front Collections. It is a compilation of findings and resources gathered from both the NAHAM Up-front Collections Collaborative, a comprehensive, year-long study that documented the collections efforts of a diverse group of hospitals from across the country, and from the input of over 50 members actively engaged in Up-front Collections. The materials that follow outline a flexible, do-it-yourself approach to developing, improving and maintaining cash collections procedures in Patient Access. Click here to begin improving your Up-front Collections. ARE COLLECTIONS EFFORTS IN YOUR DEPARTMENT ALL WORK AND NO “PAY”? NAHAM Guide to Up-front Collections NAHAM Guide to Up-front Collections, First Edition. Copyright 2006 XXXX

3. Main Menu Findings from the NAHAM Up-front Collections project have been summarized and organized into the seven simple categories of information you see listed at the left. Begin by selecting one of these categories— you will then be taken to a new page that describes the category and the information that will be provided in the final version of the CD. Again, as this is a demo CD, not every resources can be demonstrated at this time. You may, however, view any of the items that are marked with an underline by clicking on it once. You can always return to this menu by clicking the “Main Menu” icon found in the bottom right hand corner of every page. Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use NAHAM Guide to Up-front Collections XXXX

4. Introduction What’s Inside Introduction This section will be a welcome and general overview of the Up-front Collections project. Main Menu Main Menu Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use XXXX

5. Executive Summary What’s Inside Executive Summary This section will be a summary of the Guide for review by your facility’s administrators. It is also useful when inviting other departments to participate in the project. Read the Executive Summary Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use NAHAM Guide to Up-front Collections Main Menu Main Menu XXXX

6. Nuts & Bolts Operations What’s Inside Nuts & Bolts Operations This section will contain information you need to know to get started with Up-front Collections in your facility. View the Nuts & Bolts Documents Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use NAHAM Guide to Up-front Collections Main Menu Main Menu XXXX

7. Experiences & Observations What’s Inside Experiences & Observations This section will be an overview of the collaborative project among several facilities and trends in Up-front Collections from other NAHAM members.  The NAHAM Collaborative The NAHAM Collaborative  Metrics Metrics  Improvement Cycles Improvement Cycles  Trends Trends  Conclusions Conclusions Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use NAHAM Guide to Up-front Collections Main Menu Main Menu XXXX

8. Tool Kit What’s Inside Tool Kit This section will contains samples of forms and other tools that you can modify for your own facility’s needs.  Sample Forms Sample Forms  Sample Letters Sample Letters  Monitoring Tools Monitoring Tools  Assessment and Goal-Setting Assessment and Goal-Setting Tools  Training Materials Training Materials Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use NAHAM Guide to Up-front Collections Main Menu Main Menu XXXX

9. Reference Material What’s Inside Reference Material This section will contain samples you can use as a model when developing materials for your own facility.  Sample Emergency Sample Emergency Department Layout  Sample Policies and Sample Policies and Procedures  Patient Payment Strategy Patient Payment Strategy  Links to Useful Web Sites Links to Useful Web Sites Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use NAHAM Guide to Up-front Collections Main Menu Main Menu XXXX

10. Appendices What’s Inside Appendices This section will include specific documents that are referenced in other sections of the NAHAM Guide to Up- front Collections Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use NAHAM Guide to Up-front Collections Main Menu Main Menu XXXX

11. Acknowledgements What’s Inside Acknowledgements Introduction Executive Summary Nuts & Bolts Operations Experiences & Observations Tool Kit Reference Material Appendices AcknowledgementsAcknowledgements Rights of Use Rights of Use AcknowledgementsRights of Use NAHAM Guide to Up-front Collections Main Menu Main Menu XXXX

12. Nuts & Bolts Operations Main Menu Main Menu Back to Nuts & Bolts Back to Nuts & Bolts Collections Vision Project Scope Business Case Goal-Setting & Collection Expectations Administrative Support Change Management Stakeholder Buy-in Collection Processes: Techniques that Work Tools and Enablers Physical Environment Community Relations Documentation: P&P, Job Description, etc. Education Team-Building Measurement Incentives Maintaining Momentum

13. Sample Forms Main Menu Main Menu Back to Toolkit Back to Toolkit Payment Estimate Worksheet

14. Sample Letters Main Menu Main Menu Back to Toolkit Back to Toolkit

15. Training Materials Main Menu Main Menu Sample Training Manual Back to Toolkit Back to Toolkit

16. Rights of Use Main Menu Main Menu NAHAM Guide to Up-front Collections, First Edition. Copyright 2006 Contents of this work may be downloaded, saved, and modified for use by the purchaser. No part of the NAHAM Guide to Up-front Collections may be sold. Violations are subject to prosecution. The National Association of Healthcare Access Management logo is a registered trademark of NAHAM. All rights reserved.