1. QHEPS ID: INF1948ep Towards State Wide Operations Transition Care Operational Advisory Group Queensland

2. QHEPS ID: INF1948ep 2 Strategy 1: Informal Networks Implementation Documentation Quality Team structures Workplace Guidelines Image from www.awaken-within.com

3. QHEPS ID: INF1948ep 3 Strategy 2: Review Governance TCPOAG Office of the Older Persons Health District Health Services

4. QHEPS ID: INF1948ep 4 Strategy 3: Develop Governance Structures Operational issues Operational risks Provide direction and support Collaborative

5. QHEPS ID: INF1948ep 5 What is TCPOAG? Who? Involves 14 TCP Teams across Queensland When? Monthly teleconference What? Key priority areas for 09/10 Working Parties Business plan

6. QHEPS ID: INF1948ep 6 TCPOAG Structure & Working Parties Transition Care Operational Advisory Group Workforce PlanningDocumentation Professional Networks Clinical Standards Case Management Discharge Survey KPI Education and Training

7. QHEPS ID: INF1948ep 7 Working Party Objectives: Workforce Planning Map: Staff characteristics Case loads Measure: Workload Develop: Business rules Workforce plan Workforce Planning

8. QHEPS ID: INF1948ep 8 Working Party Objectives: Documentation TCP State wide phase 2 documentation Trial and collate findings Documentation Workforce Planning

9. QHEPS ID: INF1948ep 9 Working Party Objectives: Clinical Standards Map services Review clinical standards and competencies Develop TCP service standards Identify training needs Workforce Planning Documentation Clinical Standards

10. QHEPS ID: INF1948ep 10 Working Party Objectives: Discharge Survey Group Post discharge survey Methodology for analysis Opportunities for improvement Clinical Standards Discharge Survey

11. QHEPS ID: INF1948ep 11 Working Party Objectives: Case Management Group National Case Management competencies and standards Implement and monitor these standards Collaborate with the Workforce Planning Group Clinical StandardsDischarge Survey Case Management

12. QHEPS ID: INF1948ep 12 Working Party Objectives: Key Performance Indicators Develop and implementKPI’s Focus on occupancy of TCP OOPH sponsored working party Discharge Survey Clinical Standards KPI Clinical Standards

13. QHEPS ID: INF1948ep 13 Working Party Objectives: Professional Networks Physiotherapy, occupational therapy, social work, dietetics nursing, speech pathology and psychology Professional issues with focus on EPB and research Develop a communication plan to avoid duplication and encourage collaboration Workforce Planning Documentation Clinical Standards Professional

14. QHEPS ID: INF1948ep 14 Early Outcomes Empowerment -to challenge the things that stop us doing our best -to implement changes that improve the system Better teamwork and collaboration Greater satisfaction and recognition Continuous learning

15. QHEPS ID: INF1948ep 15 “There are risks and costs to a program of action, but they are far less than the long- range costs of comfortable inaction” John F Kennedy Image from www.jfklibrary.orgwww.jfklibrary.org