1. Slide 1 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle Nine Tough Questions Mayors Should Ask Their Geeks For Mayors’ Technology Summit Fox School of Business, Temple University 8 October 2004 Bill Schrier, Chief Technology Officer City of Seattle, Washington bill.schrier@seattle.gov

2. Slide 2 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle The CIO Chief Geek, aka CIO Chief Information Officer – The person, reporting to the CEO, who determines the overall strategic direction and insures business contribution of the information systems function in a business. Geek, noun, slang a person who is extremely interested and knowledgeable about computers, electronics, technology, and gadgets; also called gearhead, propellerhead Propeller-less

3. Slide 3 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle Wi Fi Phishing XML VoIP Viruses Internet

4. Slide 4 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle Tough Questions Information technology must serve constituents Information technology and networks: –an enabler of government –also a dependency, vulnerability –new threats: cyber-attacks, info theft, reputation loss How do you know your IT is effective and secure? Hard questions to help you - the City’s CEO – insure IT serves you and your constituents

5. Slide 5 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle 1. Priorities Increasingly, technology enables every department to deliver faster, better, cheaper IT works across the government – interdepartmental cooperation, interoperability Technology makes your priorities “real”: 24x7 services, web, 311, community notification But there is so much to do! And it is costly! How do you decide where to invest $$$ ? Tough question number 1: Do your geeks (technology staff) know your priorities?

6. Slide 6 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle Mayor Nickels’ Priorities Get Seattle moving Keep our neighborhoods safe Jobs, opportunity for All Build strong families and healthy communities Make a difference in the lives of people! Greg Nickels Mayor of Seattle

7. Slide 7 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle 2. City Employees Effective government depends upon information & communications Employees – your greatest asset and vulnerability Hiring – background checks Internet, e-mail usage policies Remote access, security policies, two-factor authentication Toughie #2: Are your City’s employees ready and able to secure your information? Security awareness – “post-it” note terror Computer forensics – “personal” computers

8. Slide 8 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle 3. CISO THE single “go to” official, responsible for information security policy, awareness, resources and programs Advises departments on risk, issues, compliance and the law: HIPPA A check on too-rapid deployment of technology – the “idea virus” Need help? Call my CISO! Toughie #3: Do you have Chief Information Security Officer? Kirk Bailey, CISO Seattle

9. Slide 9 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle 4. IT and EOC Communications are critical in both daily emergencies and disasters Radio, telephone, computer networks, e-mail, web, GIS (maps), applications Multiple redundant communications Second responders WTO, Nisqually Earthquake Toughie #4: Are your IT staff an integral part of your Emergency Operations Center? Public Safety Radio Tower

10. Slide 10 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle IT Incident Command Worms and viruses and hackers, oh my! Sasser, Randex F, MyDoom Cyber attacks on utilities, communications Alki Vulnerability Exercise TOPOFF2 Cyber-Exercise 2003 Toughie #5: Do your geeks know and practice incident command?

11. Slide 11 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle Cyber Wormslayer

12. Slide 12 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle Real Life TOPOFF2 Cyber @ Washington State EOC 6-7 May 2003

13. Slide 13 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle 6. Message Website Electronic mail lists, listserv’s Your TV Channel, emergency messages Video streaming, library Broadcasting from your EOC Backup website, electronic mail Toughie #6: Is IT ready to broadcast your message?

14. Slide 14 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle What Scares Schrier

15. Slide 15 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle 7. Disaster Recovery Constituents understand an earthquake But not water leaks or building fires Data secured off-site Backup sites and plans Not just computers: phones, web, e-mail All departments – business continuity Toughie #7: Do you have an IT disaster recovery plan?

16. Slide 16 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle 8. Securing Data Rigorous policy for new public web applications: hardening, outside review Safeguarding names, social security numbers and identity theft Privacy policy for your website A certain county … Toughie #8: It is 11PM. Do you know where your constituents’ data are?

17. Slide 17 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle 9. Protect Your Brand Impersonating, identity theft of your City’s good name Integrity and trust Phishing – policy “we don’t” Toughie #9: Can your CIO protect your City’s branding and good name? Protecting the “.gov” domain Spoofing and e-mail …

18. Slide 18 City of Seattle 8 October 2004 Nine Tough Questions Bill Schrier, CTO, City of Seattle The Bottom Line City government is about making a difference in the lives of people. Information technology: –enables better constituent service –allows citizens more access to and better interaction with their government –but is a two edged sword Hard questions, sound policies, make for effective, secure information technology