2.  2:00 pm - 2:15 p.m. ◦ Intro, Welcome and Overview of Agenda  2:15 p.m. - 3:00 p.m. – Live@edu Admin Training ◦ Introduction to Live at EDU and roadmap ◦ Administration in Outlook Live (what can and cannot be done)  Scenarios for Administrative capabilities (list what can be done)  i.e. UGA will be able to search mailboxes, blocked safe domains ◦ Discuss what EITS can do vs. what MS can do.  E.g. blocked responses to phishing attacks. ◦ Spam/Phishing options  Accepted Domains  College on-boarding process  Delegation of Admin to each IT unit  Q&A

3.  3:00 p.m. - 3:45 p.m. - Help Desk Support ◦ End User on-boarding process ◦ Login Experience (OWA login experience) - through the SSO page if applicable (or just talk about SSO coming).  http://my.uga.edu  Show where a user goes if SSO is down, i.e. Outlook.com  Mail client support  POP/IMAP settings, Outlook, Entourage, Thunderbird, etc.  Show where to get settings on Rollout day  Mobile device support ◦ Q&A

4.  3:45 – 4:50 – Pilot users ◦ Pilot discussion ◦  4:50-5:00 ◦ Wrap up.

5. Email that is used in the “real world” Calendaring that can keep stay on track Collaboration tools that make your life simpler Storage space that gives you room to grow

6. Outlook Live Email that’s built with students in mind. 10 GB inbox, 20 MB attachments Support for multiple browsers for Web-based mail, including Apple's Safari browser, as well as Firefox and, of course, Internet Explorer Address book, calendaring, mobile push e-mail, instant messaging and more.

7. SkyDrive Storage for all your documents, photos and more - access them from any computer and share with others. 25 GB password-protected online storage Create private, shared, and public folders Store documents and photos online and access from other computers

8. Office Web Apps Save, share, and edit documents via the Web. Access to Office documents right from your SkyDrive account Manage documents in one convenient place and view documents from almost any computer with a Web browser Edit them in the same way you are already used to on the PC and Mac. No document conversion – no lost formatting – less hassle

9. Access anywhere – Online or Offline

10.  Safelisting Safelisting ◦ Ensures internal mail has guaranteed delivery ◦ Done on the SMP  Server Policy Framework (SPF) aka Sender ID Server Policy Framework ◦ Let’s others know your domain is not a spammer ◦ DNS value is found in Admin Center  SPAM filters SPAM filters ◦ Further controls for end usersend users  Phishing - fight back technics ◦ Organization wide rules Organization wide rules

11. Service Management Portal https://eduadmin.live.com/ https://eduadmin.live.com/ ◦ All up view for service settings, service updates, code samples, reports, support ◦ Portal to all management interfaces  Admin Center https://domains.live.com https://domains.live.com ◦ Domain onboarding – accepted domains ◦ Domain DNS settings ◦ Co-branding ◦ Additional reports  Exchange Control Panel https://outlook.com/ecp https://outlook.com/ecp ◦ Outlook Live service admin and user management Demo

12. IP Whitelisting Development Reports Support request Service status Launch and marketing https://eduadmin.live.com/

13. Erik Desbois Live@EDU Solution Specialist

14.  Web ◦ Full – Mail, Address Book, Calendar, F/B  Outlook – Autodiscover ◦ Full – Mail, Address Book, Calendar, F/B  Entourage – Autodiscover ◦ Full – Mail, Address Book, Calendar, F/B  Snow Leopard (Mac Mail/Mac Calendar) - autoconfig ◦ Partial - Mail, Address Book, Calendar  Thunderbird – IMAP clients ◦ Partial – Mail, receive calendar items  Mobile clients ◦ Active Sync – Mail, Address Book, Calendar, F/B  iPhone  Windows mobile  Blackberry – Notify sync client required ~$53 per quarter  Droid – Android devices

15.  Calendar system will not change for several months (calendar phase)  Address book, blocked safe senders, forwarding settings, folders, not all rules just forwarding rules  Webmail.uga.edu – ◦ clients will need settings changed. Published settings – will be on helpdesk website ◦ Will be able to fallback on web interface ◦ By request on-site resources for support

16.  Agenda ◦ Mail client support  Resource: http://help.outlook.com/en- us/140/cc875966.aspxhttp://help.outlook.com/en- us/140/cc875966.aspx  Supported mail clients include: Supported mail clients  OWA; POP; IMAP; Outlook 2007 and greater; Entourage Web Services  TLS (HTTPS) is always required ◦ Mobile device support  Resource: http://help.outlook.com/en- us/140/cc325688.aspxhttp://help.outlook.com/en- us/140/cc325688.aspx  Supported devices: Any ActiveSync or POP/IMAP enabled devices

17.  Program Documentation ◦ Shortcut to docs:  http://help.outlook.com/en- us/140/dd327640.aspx?ref=search http://help.outlook.com/en- us/140/dd327640.aspx?ref=search ◦ Technical resources  Live@EDU forums: http://outlookliveanswers.com/liveatedu/ http://outlookliveanswers.com/liveatedu/  Outlook Live Answers: http://outlookliveanswers.com/forums/10.aspx http://outlookliveanswers.com/forums/10.aspx  Exchange 2010 on Technet: http://technet.microsoft.com/en- us/library/bb123552.aspx http://technet.microsoft.com/en- us/library/bb123552.aspx