1. Barry V Stonham OBE FIH Operations Director - Wyboston Lakes

3. A1

4. Robinson Executive Centre (120 rooms) The Waterfront Centre & Hotel *** (103 rooms) The Willows Centre (183 rooms) Serviced Offices

19. The Wyboston Lakes definition of World Class Customer Care: ALWAYS... Completely fulfilling our customers’ needs Providing warm and friendly hospitality Demonstrating our personal care and attention

20. More hotel guests More serviced offices (National companies as well as local) More weddings (including civil ceremonies) More social events (Tribute bands, comedy nights, banqueting) Extended public dining area (at expense of delegate dining)

21. Focus more on hospitality and customer service, less on business structure Assessors stay overnight Assessors talk to customers Opportunity to see and discuss draft of assessment report before final version or Opportunity to discuss report without additional charge

22. Any