1. © 2009 Avaya Inc. All rights reserved. Richard Simpson Consulting Systems Engineering Note: Where ‘*’ is used in these slides it denotes that the feature or function will not be available in the initial release of Session Manager or System Manager

2. © 2009 Avaya Inc. All rights reserved. Remember when… Applications/Features Control Access/Transport

3. © 2009 Avaya Inc. All rights reserved. The Application Layer Access/Transport Session Control Applications IP Session Manager “Peer, Compose, Orchestrate”

4. © 2009 Avaya Inc. All rights reserved. Key benefits…  Incremental Additions  Independent Development  Licence Efficiency  CM as a Feature Server*  3 rd Party Integration  Custom Applications  Scaling  Enterprise Roaming  ‘Componentisation’  Call-flow Personalisation*

5. © 2009 Avaya Inc. All rights reserved. Key benefits continued…  Maximise the value from infrastructure, in which there has been heavy investment, and that they have no money to spend on to rip and replace with new equipment

6. © 2009 Avaya Inc. All rights reserved. Chaos vs Order Flexibly connect users, applications and systems enterprise-wide Bring Order to Chaos Enterprise Network Collaboration Apps Video Apps Business Apps Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago Users anywhere Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago Data Centers SIP Trunking Avaya Aura ™ Communication Manager New York Apps Integrated Avaya Aura ™ Session Manager

7. © 2009 Avaya Inc. All rights reserved. Application Sequencing * App 1 JSR289 SIP Application Server AR App 2 App 3 Users Call Screening Call Recording My IVR

8. © 2009 Avaya Inc. All rights reserved. Avaya Aura Core SM Example Call-flow* Joe INVITE (Orig) 2 INVITE (sip: Kevin K.) 13 INVITE (Orig done) INVITE (Term) 4 INVITE (Term Done) 5 403 10 8 403 9 DB Kevin’s CM SIP Foundation Server Call Analyzer Joe’s CM INVITE (Term) 6 403 7 Kevin K.

9. © 2009 Avaya Inc. All rights reserved. The Application Layer  Avaya SIP Enabled Products – Modular Messaging – Meeting Exchange – Voice Portal – Presence Services – Communication Manager*  Devconnect Partners  Avaya Professional Services & SIP F/S  Avaya Strategic Communications Consulting *** ?

10. Avaya Aura System Manager

11. © 2009 Avaya Inc. All rights reserved. Exploded But Connected Access/Transport Control/Resources Applications Integrated Management

12. © 2009 Avaya Inc. All rights reserved. VRRRROOOOOOMMMMM! Session ManagerSystem Manager

13. © 2009 Avaya Inc. All rights reserved. In The Driving Seat Single point of control Common interface Abstraction

14. © 2009 Avaya Inc. All rights reserved. Or as Rog would say… “Get a grip of the glowy stuff!...” “…Bosh!”

15. © 2009 Avaya Inc. All rights reserved. System Manager - Aims SIMPLIFY SECURE INTEGRATE

16. © 2009 Avaya Inc. All rights reserved. System Manager  Enter data one time – one place  Secure, simple and flexible access  Role Based Access Control  Distributed elements are perceived as one system  Fit with IT workflow  Extensible  Provisioning Interfaces*  External Interfaces for Network Management Systems  Significant part of Aura’s ROI promise  The only way to configure Session Manager!

17. © 2009 Avaya Inc. All rights reserved. Let’s Be Clear  System Manager – Does not… – Process Calls – Register Endpoints/Devices/Users  System Manager Is… – Software Only Offer (ASD) – Red Hat Enterprise Linux 5.x 32 and 64 bit (only – No Windows!) – JBoss Application – Optional Avaya HW : S8510 – Dell 1950 Server Quad 2GHz Processor, Raid Disks, Dual Power Supplies, 4 Gigabytes of RAM

18. © 2009 Avaya Inc. All rights reserved. Scope London New York

19. © 2009 Avaya Inc. All rights reserved. System Manager  Administrators  Groups  Roles  End users* Users

20. © 2009 Avaya Inc. All rights reserved. Role Based Menu Options

21. © 2009 Avaya Inc. All rights reserved. System Manager - Group Assignment

22. © 2009 Avaya Inc. All rights reserved. System Manager  SIP Entities  Locations  Entity Links Entities and Locations

23. © 2009 Avaya Inc. All rights reserved. System Manager  Network Routing Policy  Global Dial plan  Least Cost Routing  Tail End Hop Off  Alternate Routing  Adaptations (SIP and Dialled Number)  Call Admission Control London New York NRP

24. © 2009 Avaya Inc. All rights reserved. Network Routing Policy Tasks

25. © 2009 Avaya Inc. All rights reserved. Network Routing Policy

26. © 2009 Avaya Inc. All rights reserved. System Manager  Role Based Access  Central Trust Management Service – Built in CA inside System Manager – Can use external/existing CA and PKI – Trust relationships enable TLS – ASM has a TM client – Able to import certificates for trusted elements  SAML – Single Sign On CA Siteminder Integration  Secure Access Link for Servicing  SIP Level Firewall Configuration  LDAP Authentication Security

27. © 2009 Avaya Inc. All rights reserved. Avaya IMSM Security Architecture Overview Avaya IMSM UI Authorisation Trust Mgmt RBAC Management and Authorisation Service IMSM Database Trust Mgmt Service Internal Certificate Authority External AAA (CA Siteminder) Customer PKI Avaya Session Manager Avaya IMSM JAAS AuthN Plugin TM Client ASM Specific Admin UI (Element Manager) SM 100 Ability to integrate customer PKI infrastructure Automatically enroll for certificates for various services Import and Push 3 rd -party certificates remotely Centrally Manage Certificate based Trust Domains Trust and Certificate Provisioning

28. © 2009 Avaya Inc. All rights reserved. Certificate Management & Distribution System Manager Optional Customer PKI TM Client Session Manager #1 Third Party PBX TM Client Session Manager #2 TLS CA

29. © 2009 Avaya Inc. All rights reserved. 4 Ways To Add Certificates…easily!

30. © 2009 Avaya Inc. All rights reserved. System Manager  Element Managers  UC and CC Applications in Future  Framework for Development  Common User Data Plug-Ins

31. © 2009 Avaya Inc. All rights reserved. “What the heck will an Element Manager look like?”

32. © 2009 Avaya Inc. All rights reserved. System Manager  Logs  Alarms  Traces  Link Status  Replication Status Monitoring

33. © 2009 Avaya Inc. All rights reserved. Searching The Logs

34. © 2009 Avaya Inc. All rights reserved. Pulling A Log

35. © 2009 Avaya Inc. All rights reserved. Hello JON!

36. © 2009 Avaya Inc. All rights reserved. System Manager – Link Status

37. © 2009 Avaya Inc. All rights reserved. System Manager – Getting Started

38. © 2009 Avaya Inc. All rights reserved. 12 Initial Setup Steps…It’s All About The NRP Install ASM and IMSM Login to IMSM Administrator Role NRP: SIP Domain(s) E.g. avaya.com, emea.avaya.com NRP: Location Name and CAC values NRP: Add ASM SIP Entity Location, SIP Domain, Adaptation SM Element Mgr: Edit SM Interface Details, Monitoring SM Element Mgr : Check Replication from IMSM to ASM(s) NRP: Add Other Entities E.g. CM, SBC, Gateway NRP: Create Routing Policies Destination Entity NRP: Create Dial Plan Dial Pattern, Time Range, Policy Test IMSM Test Call Screen NRP: Add Entity Links Entity1 <> Entity 2, Trusted

39. © 2009 Avaya Inc. All rights reserved. RHEL O/S JBoss A/S IMSM Services System Manager - Architecture Postgres Db JON Oracle Db (Optional) System Manager Instance HTTPS Multiple Administrators/Roles Session Manager Instances Configuration and Status Information

40. © 2009 Avaya Inc. All rights reserved. System Manager – Deployment

41. © 2009 Avaya Inc. All rights reserved. System Manager - Interfaces SAL Administrators (HTTPS) SAML ID Management LDAP User Directory (Future) SNMP/SYSLOG NMS Element Management Layer Session Manager Communication Manager (Future)

42. © 2009 Avaya Inc. All rights reserved. MUSH! Thank You