1. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Basic Communication Skills Module 00107-04

2. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Upon completion of this module, you will be able to: 1. Demonstrate the ability to interpret information and instructions presented in both written and verbal form. 2.Demonstrate the ability to communicate effectively in on-the-job situations using written and verbal skills. Transparency 1Objectives

3. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Under supervision of the instructor, you should be able to: 1. Write a daily report, ensuring it is as follows: Clear (understandable) Concise (to the point) Correct (documents daily activities, manpower, equipment and materials, as well as safety issues; documents owner/architect instructions; and includes correct spelling and punctuation) 2. Fill out work-related forms (for example, accident reports, time and materials, training reports, time sheets, punch lists, change orders, and RFIs), ensuring that they are as follows: Complete Accurate On time 3. Read instructions for how to properly don a safety harness, and orally instruct another person to don the apparatus. 4. Perform a given task after listening to oral instructions. Transparency 2Performance Tasks

4. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Transparency 3 Figure 5A - A hot work permit is a typical written product in a construction project (1 of 2)

5. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Transparency 4 Figure 5B - A hot work permit is a typical written product in a construction project (2 of 2)

6. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Transparency 5 Figure 8 - Active listening process

7. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Supplemental Art

8. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research

9. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 1 - The backbone of the construction industry is the written document

10. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 2 - Textbooks teach you to become a construction professional

11. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 3 - A table of contents lists the chapters or sections in a book

12. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 4 - Indexes are often used in construction drawings to identify key information

13. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 6 - Teaching and learning are often accomplished by speaking and listening

14. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 7 - Your supervisor can help you learn what you need to know

15. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 9 - Safety violations can result from not understanding consequences

16. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 10 - Body language shows whether you are paying attention

17. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 11 - Learn to read the warning signs of listening problems

18. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 12 - Use clear and effective statements when speaking on the job

19. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 13 - Take notes to help you remember important details

20. Copyright © by the NCCER, Published by Pearson Education, Inc. Core Curriculum: Introductory Craft Skills Module 00107-04 National Center for Construction Education and Research Figure 14 - Never talk on the phone in front of teammates, supervisors, or customers