1. Internet Commerce

2. E-Commerce Any transaction completed over a computer mediated network that involves the transfer of ownership or rights to use goods or services

3. E-Business Any business organization that conducts at least one of the following processes over a computer-mediated network: production, customer, or management focused processes B2B B2C C2C

4. E-Commerce Convenience Quick and easy comparative pricing Confidentially in shopping In-home browsing and purchasing Direct shipping and receiving of gifts Opinion and experience sharing concerning goods and services Availability of niche items

5. E-Commerce and Taxes Two types of Internet tax –State sales tax on products purchased on the Internet –State sales tax on Internet access services States have the right to impose sales taxes States can also levy a tax on transactions made by their residents

6. Three Types of Pricing Algorithms Undercutting Low-price matching Trigger Pricing

7. E-Commerce Users 27 million males (18-34) spent 32 hours online in September 2003 Average user only spent 27 hours online Children 2-17 make up 21% of in- home Internet users –But most children do not have credit cards

8. E-Commerce Potpourri 5% of retail sales are on the Internet –No groceries Triple Channel Shopper –Stores, Catalogues, Internet –57% of people shop on one channel and buy on another Internet shoppers show higher satisfaction levels

9. E-Commerce Sales