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November 7, 2008 Q3 2008 TELUS investor conference call
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This session and answers to questions contain forward-looking statements that require assumptions about expected future events and financial and operating results that are subject to inherent risks and uncertainties. There is significant risk that assumptions, predictions and other forward-looking statements will not prove to be accurate. Readers are cautioned not to place undue reliance on forward-looking statements as a number of factors could cause actual future results, conditions, actions or events to differ materially from the targets, expectations, estimates or intentions expressed. Except as required by law, TELUS disclaims any intention or obligation to update or revise forward-looking statements, and reserves the right to change, at any time at its sole discretion, its current practice of updating annual guidance. Factors that could cause actual results to differ materially include, but are not limited to: competition (including more active price competition and the likelihood of new wireless competitors beginning to offer services in 2009 following the AWS spectrum auction); economic growth and fluctuations (including the global credit crisis, and pension performance, funding and expenses); capital expenditure levels (potentially increased in 2009 and future years by the Company’s fourth generation (4G) wireless deployment strategy and any new Industry Canada wireless spectrum auctions); financing and debt requirements (including ability to carry out refinancing activities and fund share repurchases); tax matters (including acceleration or deferral of required payments of significant amounts of cash taxes); human resource developments; business integrations and internal reorganizations (including post- acquisition integration of Emergis); technology (including reliance on systems and information technology, broadband and wireless technology options and choice of suppliers, expected technology and evolution path and transition to 4G technology, expected future benefits and performance of HSPA (high speed packet access) / LTE (long-term evolution) wireless technology, successful implementation of the network build and sharing arrangement with Bell Canada to achieve cost efficiencies and reduce deployment risks, successful deployment and operation of new wireless networks and successful introduction of new products, services and supporting systems); regulatory approvals and developments (including interpretation and application of tower sharing and roaming rules, the design and impact of future spectrum auctions, the new media proceeding and possible changes to foreign ownership restrictions); process risks (including conversion of legacy systems and billing system integrations); health, safety and environmental developments; litigation and legal matters; business continuity events (including manmade and natural threats); any prospective acquisitions or divestitures; and other risk factors discussed herein and listed from time to time in TELUS’ reports and public disclosure documents, including its annual report, annual information form, and other filings with securities commissions in Canada (on www.sedar.com) and in its filings in the United States, including Form 40-F (on EDGAR at www.sec.gov). For further information, see Section 10: Risks and risk management in TELUS’ 2007 annual Management’s discussion and analysis, as well as updates reported in section 10 of TELUS’ 2008 quarterly Management’s discussion and analyses. TELUS forward looking statements
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Agenda Wireless and wireline segment review Consolidated financial review Updates Wireless technology evolution 2008 guidance Dividend increase Operating Efficiency Programs Credit position 3
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Robert McFarlane EVP & Chief Financial Officer Q3 2008 TELUS Investor conference call
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Wireless Q3 highlights Strong wireless subscriber results with low COA per gross add Record Q3 gross and net adds excl. analogue turndown Postpaid basic service brand launch going well ARPU Strong growth in data as smartphone adoption accelerates Continued decline in voice ARPU Orderly iDEN to PCS migration for non-PTT users continues Current period EBITDA impacted by strong subscriber growth, ARPU decrease and increased retention spending Next generation network sharing agreement with Bell 5 Record Q3 and YTD subscriber loading
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Wireless segment – Q3 2008 financial results ($M) Q3-07Q3-08Change Revenue1,1051,2028.7% EBITDA (reported)5215250.9% EBITDA (as adj) 1 5235250.4% Capital expenditures132 0.6% Good revenue growth of 9% with EBITDA up only 1% primarily due to record subscriber loading 1 EBITDA (as adjusted) excludes net-cash settlement feature (recovery) expense of $(0.3) million and $2.3 million in the third quarter of 2008 and 2007, respectively 6
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Prepaid 20% 73% Wireless subscribers Postpaid 80% Net additions Q3-07 Q3-08 1 6.0 million total 4.8M 1.2M Wireless subscriber results Prepaid Postpaid 177K 135K 90% Record Q3 and YTD subscriber loading 7 1 Excludes the impact from analogue network turndown of 27.6K subscribers
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Wireless Industry update Source: TELUS estimates and company disclosure 8 (000’s)Q3-07Q3-08change Gross adds (YTD) 3,8504,1307.3% Net adds (YTD) 1,1301,2006.2% Total Subscribers19,69021,4909.1% Canadian wireless industry generating robust growth
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Wireless ARPU Data Q3-08 $64.14 Voice $64.80 Q3-07 57.60 53.95 7.20 Strong data growth close to offsetting voice decline 9 10.19 Q3-08Q3-07 89% 11% 84% 16% as % of ARPU
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Wireless marketing and retention Q3-07Q3-08change Gross adds363K447K23% Churn 1 1.43%1.52%9 bps COA per gross add$379$341(10)% Retention expense$65M$105M62% Record gross adds & 10% improvement in marketing efficiency Investment in retention focused on smartphones 10 1 Q3-08 excludes impact from analogue network turndown of 27.6K subscribers, otherwise churn was 1.68%
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Most smartphones on Canada’s largest high-speed network 11 TELUS is a leader in consumer smartphone adoption BlackBerry CurveBlackBerry PearlHTC Touch Diamond BlackBerry Storm Coming Soon!
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2008 revised guidance* - wireless segment 2008 revised guidanceYoY Growth 1 Revenue$4.65 - $4.675B9.4% EBITDA$1.975 - $2.025B3.7% Wireless revenue narrowed to low end of range with EBITDA reflecting strong loading and data growth 12 1 YoY growth reflects 2007 actuals to midpoint of 2008 revised guidance *See forward looking statement caution
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Wireless technology evolution at TELUS National next generation wireless network build Using High Speed Packet Access (HSPA) technology Launching service by early 2010 Smoothes transition to 4G, long term evolution (LTE) TELUS benefits from network sharing agreement with Bell: Lowering costs and increasing speed of national build Offering widest national coverage by early 2010 Using existing 850/1900 MHz wireless spectrum 13 Array of benefits for TELUS, our customers and investors See forward looking statement caution
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Wireline Q3 highlights Smooth implementation of BC customer care and billing system Solid revenue growth driven by data growth Emergis and organic data growth offsetting moderate declines in local and long-distance Lower high-speed Internet net adds NAL losses compare well to North American peers Expenses impacted by large enterprise implementations in Central Canada 14
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Wireline segment - revenue profile ($M) Q3-07Q3-08Change Voice – Local511494(3.4)% Voice – Long Distance181173(4.7)% Data44651616% Other6665(1.1)% External Revenue1,2051,2483.6% Data growth more than offset losses in voice 15
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Wireline segment – Q3 2008 financial results ($M) Q3-07Q3-08Change Revenue1,2051,2483.6% EBITDA (reported)466449(3.8)% EBITDA (as adj) 1 457449(1.6)% Capital expenditures30334012% 1 EBITDA (as adjusted) excludes net-cash settlement feature expenses (recovery) of $0.6M and $(9.5)M, respectively, in the third quarter of 2008 and 2007 16 EBITDA impacted by increased salaries & benefits, large complex deals, and higher restructuring costs
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1.2 million total Internet subscribers Dial-up 11% High-speed Internet net additions Q3-07Q3-08 1.1M 134K Internet subscribers 31K 13K 17 High-speed 89% An opportunity for better execution
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Moderate Network Access Line losses vs. peers 18 -3% -4.7% -6.9% -3.6% -9% -4.5% Q3 2007 Q3 2008 Other 1 Includes a weighted average of Bell, MTS and Bell Aliant TELUS compares favourably to North American peers 1 -8% -9%
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2008 revised guidance* - wireline segment 2008 revised guidanceYoY Growth 1 Revenue$5.025 - $5.05B4.7% EBITDA$1.75 - $1.775B(3.6)% Wireline revenue and EBITDA tightened to low end of range 19 *See forward looking statement caution 1 YoY growth reflects 2007 actuals to midpoint of 2008 revised guidance
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Wireless High-speed Internet Dial-up Internet Res NALs Bus NALs (millions) 11.5 11.0 Q3-08Q3-07 10.5 Q3-06 Wireless and high-speed Internet driving strong growth 20 Wireless and Internet represent 63% of total connections
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Consolidated – Q3 2008 financial results ($M excluding EPS) Q3-07Q3-08Change Revenue2,3102,4496.0% EBITDA (reported)987974(1.3)% EBITDA (as adj) 1 980974(0.6)% EPS (reported)1.240.89(28)% EPS 2 (as adj. excl. tax adjustments) 0.950.91(4.2)% Capital Expenditures4344728.8% 1 EBITDA (as adjusted) excludes net-cash settlement feature expense (recovery) of $0.3M and $(7.2)M, respectively, in Q3-08 and Q3-07 2 EPS (as adjusted) excludes a net-cash settlement feature recovery of 1 cent in Q3-07 and a 2 cent unfavourable adjustment in Q3-08 for a sales tax reassessment relating to prior periods Costs of customer growth depressed margins 21
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1.Includes 2007 settlements of tax related matters and related interest 2.Before restructuring and normalized to exclude IT systems implementation and Amp’d Mobile costs EPS continuity $1.24 $0.89 Q3-07 Reported Cash settled option expense recovery 2007 IT system impact & Amp’d write-down Lower shares o/s Dep’n & Amort Financing Costs EBITDA 2 2007 Tax Adj. 1 0.03 0.01 0.03 0.28 0.06 0.03 0.01 Q3-08 Reported Lower o/s shares offset by favourable 2007 tax adjustments and higher depreciation & amortization 0.03 Lower 2008 tax rate 0.03 Rest. & Other 22 0.02 2008 sales tax adjustment
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Share buybacks – Normal Course Issuer Bid Q3-08 Since NCIB inception (2004) Total investment (M)$75.1$2,794 Total shares repurchased (M)2.059.6 Outstanding shares (M)317.840.7 % change in o/s shares (end of period) 2.9% year-over-year 11% Since Dec. 04 Returned $707 million to shareholders YTD through share buybacks and quarterly dividend payments 23
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Increase consistent with dividend payout ratio guideline of 45-55% of future sustainable net earnings 24 TELUS dividend increase 2007 Dividend growth model 47.5¢ quarterly dividend for January 2, 2009 Fifth consecutive increase 5.6% increase over 2008 At current trading levels, T.A shares yielding 4.9% $1.80 2008 Annual dividends $1.50 2006 $1.10 $1.90 2009E
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2008 revised guidance* - consolidated 2008 revised guidance YoY Growth 1 Revenue$9.675 - $9.725B6.9% EBITDA 2 $3.725 - $3.8B0.1% EPS – basic (as adj. excl. tax adj.) $3.45 - $3.604.9% Capex (excl. $882M spectrum auction) Approx. $1.9B7.3% 25 Guidance revised to reflect year-to-date performance Narrowing revenue and earnings ranges *See forward looking statement caution 1 YoY growth reflects 2007 actuals to midpoint of 2008 revised guidance 2 2008E EBITDA includes $50M of restructuring expenses versus $20.4M in 2007. When excluding restructuring for both periods, YoY growth for 2008E is estimated to be 1%
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TELUS operating efficiency program (OEP) Latest phase of OEP augments ongoing annual efficiency initiatives since 2001 Consolidated Technology Strategy, Network Operations and Business Transformation into two business units Benefits include streamlined operations, more effective deployment of technologies and supporting systems and improved customer service OEP initiatives underway: Optimizing layers of management and spans of control Business process outsourcing Rationalising products and low value activities Reducing costs by leveraging new technology platforms ( billing, HSPA) Consolidating vendor purchasing 26 Restructuring estimate raised $20M to $50M for 2008
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TELUS’ credit position TELUS’ strong balance sheet a result of prudent long-term financial policies 27 Strong position with sustainable cash flows and ample liquidity Net Debt to EBITDA of 1.9X after paying $882M for AWS spectrum No significant long-term debt to be refinanced until 2011 Commercial paper providing low-cost source of funds Could term-out existing short-term financing if conditions are advantageous
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Summary Solid revenue growth Encouraging wireless trends: record subscriber and data revenue growth NAL losses relatively moderate with growth in business lines Minor revisions to guidance reflecting year-to-date results Cost control remains key focus for rest of 2008 and into 2009 Strong balance sheet Fifth consecutive annual dividend increase 28 Dividend increase reflects confidence in future prospects
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Questions? investor relations 1-800-667-4871 telus.com ir@telus.com
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Appendix – Free cash flow (9.8) (1.2) Increase (Decrease) in cash 431.8 (170.9) Net Issuance (Repayment) of debt 100.0 50.0 A/R Securitization (541.6) 119.7 Funds Available for debt redemption (36.8) (151.1) Working Capital and Other (75.1) (232.2) Purchase of shares for cancellation (NCIB) 0.1 Issues (redemptions) of common shares, net (429.8) 502.9 Free Cash Flow (3.4) (7.0) Share based compensation paid (426.4) 509.9 Free Cash Flow (before cash settled option pmt) (4.6) (9.2) Donations and securitization fees included in other expense (9.4) 3.3 Restructuring payments (net of expense) 11.8 3.7 Non-cash portion of share-based compensation (1.7) (1.1) Cash income taxes; and other (42.7) (39.7) Interest expense net paid (881.6) - AWS Spectrum (472.3) (434.1) Capex 974.1 987.0 EBITDA 2008 Q3 2007 Q3 C$ millions 431.8 100.0 (36.8) (75.1) 0.1 (3.4) (4.6) (9.4) 11.8 (1.7) (42.7) 0 (472.3) 974.1 2008 Q3 (excl. spectrum) 455.2 451.8 340.0 871.8
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EBITDA: earnings, after restructuring and workforce reduction costs, before interest, taxes, depreciation and amortization Capital intensity: capex divided by total revenue Cash flow: EBITDA less capex Free cash flow: EBITDA, adding Restructuring and workforce reduction costs, cash interest received and excess of share compensation expense over share compensation payments, subtracting cash interest paid, cash taxes, capital expenditures, cash restructuring payments, and cash related to Other expenses such as charitable donations and securitization fees Cost of retention (COR): total costs to retain existing subscribers, often presented as a percentage of network revenue Appendix - definitions TELUS definitions for non-GAAP measures
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