1. www.bracknell-forest.gov.uk SMARTCARD NETWORKING FORUM 5 NOVEMBER 2002 GORDON MITCHELL CHIEF EXECUTIVE BRACKNELL FOREST BOROUGH COUNCIL

2. www.bracknell-forest.gov.uk

3. National E-Government Citizens Other Policy Development GO ?

4. www.bracknell-forest.gov.uk National Local Government Strategy

5. www.bracknell-forest.gov.uk KEY POINTS Proposed a model of local e- government Identified some key building blocks Identified investment –local (IEG support) –regional partnerships –national projects

6. www.bracknell-forest.gov.uk PRACTICAL PROGRESS (Almost) all local authorities delivered ‘satisfactory’ IEGs A smartcard focused regional partnership National development project for smartcard

7. www.bracknell-forest.gov.uk ‘ACTVAR’/THAMES VALLEY PARTNERSHIP 1. Regional demonstration project: Lifestyle card (Bucks/Aylesbury Vale) Convert existing loyalty card (Windsor & Maidenhead) Smartsystem use (Bracknell Forest Borough Council) 2. Awareness with wider partnership

8. www.bracknell-forest.gov.uk NATIONAL DEVELOPMENT PROJECT

9. www.bracknell-forest.gov.uk NATIONAL DEVELOPMENT PROJECT contd

10. www.bracknell-forest.gov.uk NATIONAL LGOL STRATEGY Need to engage members Matching expectations with delivery Be clear about 2005 target in light of SR2002 Be clearer about National Projects Support Barriers to progress Need to ensure e-government is inclusive Have some humility - e-government is not the answer to all problems

11. www.bracknell-forest.gov.uk LOOKING AHEAD - E-GOVERNMENT Launch of strategy LGOL Board Some key points: –checklist for councillors and officers –emphasis on customers + service improvement –IEGs until 2005 –subject to new audit –some additional £ for improvement and innovation

12. www.bracknell-forest.gov.uk THE FUTURE WITH CUSTOMERS Use of technology (Sept 02) Mobile phone SMS texting PC at home Internet at home E-mail Interactive services through DTV % 85 62 75 66 70 25

13. www.bracknell-forest.gov.uk Expect access to internet within 3 years - 33%

14. www.bracknell-forest.gov.uk Would be interested in contact for information via: Internet DTV Kiosk/ Wap mobile phone 61 22 16 15

15. www.bracknell-forest.gov.uk Would be interested in accessing a service Internet DTV Kiosk WAP mobile phone % 55 20 13 15

16. www.bracknell-forest.gov.uk Online Services % 20012002

17. www.bracknell-forest.gov.uk ENTITLEMENT CARDS + IDENTITY FRAUD Home Office consultation paper 10 January 2003

18. www.bracknell-forest.gov.uk KEY ISSUES - PERSONAL VIEW Smartcards Authentication

19. www.bracknell-forest.gov.uk EUROPEAN EXPERIENCE Italy Holland Finland

20. www.bracknell-forest.gov.uk The Edge SmartCard

21. www.bracknell-forest.gov.uk Local Government Services telephone letter E-mail On-line Face-to-face SMARTCARD National Government Services - Health - College Other LAs Private services

22. www.bracknell-forest.gov.uk PROSPECTS ? “A new foundation”