1. Unit 9 Communication Services
Living Online
Unit 9
Communication Services

2. Objectives Describe the components for electronic communication
Explain the purpose of usernames, passwords, and credentials
Manage folders
Create & send messages
Receive & open messages and attachments
Respond & reply to s
Create an signature and manage messages automatically
Create appropriate professional and informal messages

3. Components of Electronic Communication
Sender, Receiver, channel, protocols

4. Internet Communication IM
Text Message
VoIP
Online/Video Conference
Chat room
Social Networking
Blogs
Message Boards/Newsgroups
message, address, a carrier, send anywhere
IM: real-time (Both MUST be connected)
Text: over cell
VoIP: phone calls over Internet
Online/Video Conferencing: audio & video over Internet to several people
Chat rooms: real-time
Social networking: builds communities of people to share interests
Blogs: web log, personal journal to share
Message board: discussions, messages

5. How Works
Software, sender, receiver, channel (to carry the message- phone, coax, wireless), protocols (rules to transfer data that all understand)

6. Email Address larry@gmail.com Domain Code Username @ symbol
domain name
Domain Code
.com (commercial)
.edu (education)
.gov (government)
.mil (military)
.org (organization)

7. Accessing Email Web Access Program on PC
Gmail
Hotmail
AOL
Comcast
Verizon
Outlook App
Program on PC
Outlook
Username/mailbox name & password

8. What’s the email address?
Samantha Murray works for IBM
IBM’s web site is
Sam’s username is smurray
What would be her address?

9. What’s the web site? You know a guy named Bill’s email address
You can’t remember where he works
What would be the web site to find out the company’s name?

10. Which is correct? Raquel works at MTV MTV’s web site is www.mtv.com
Which could be her address?

11. Domains First set developed Know any others? .com .edu .gov .mil .org
Look up their names for websites to see if it’s available & other extensions.

12. Review- Q What are the three parts of an email address?
domain name
Where is stored, until you are ready to retrieve/read it?
server
What kind of communication requires both users to be online at the same time and is real time?
IM and Chat room
Using an Internet connection to make phone calls is known as what?
VoIP

13. Using Outlook
Office program to manage , contacts, calendar, tasks
PIM (Personal Information Manager)
You can manage multiple accounts with Outlook

14. Outlook Interface
Quick Access Toolbar; Ribbon; Tab; Group; Navigation Pane; View Tabs; View Pane (Showing Mail View); Reading Pane; To-Do Bar; Zoom Slider

15. Why Use Outlook? Can access ALL of your email’s from one spot!
Set up your personal account:
File, Add Account

16. Creating/Sending Emails
Send to 1 or more recipients
Cc: (Courtesy copy/carbon copy)
Visible to all recipients
Involved but no direct action
Bcc: (Blind copy)
Not visible to any recipients
Include a brief, descriptive subject
Clear, concise message that’s error free
is your paper trail.

17. Sample Who will see the mail?
Who will John Student know got a copy of it?

18. Send s
From: If you made multiple accounts in Outlook, you can change the FROM: to another account
To: Enter the address or click TO: to view the contact list. The is directed to this person to take action.
Cc: Carbon copy. Include a name for someone to be “in the loop” of the , and not to take the action.
Subject: Brief description of what the is about.
Attached: Any files you have attached would be here.
Address Book: Look at your contact list and select names/addresses.
Attach File:
Signature: Allows you to add a signature (usually includes your name, phone #, business title, etc.)
Importance Flags: Alerts to high or low importance
Top Arrow: Body of the
Bottom Arrow: Previous if you’re replying or forwarding

19. Add/Create Signature

20. Projects Watch Video Teknimedia C2.1-C2.10, C2.15-16
Outlook Window
Message Folders
Receiving & Viewing Messages
Composing & Sending Messages
Creating a Signature
Name the parts of the Outlook window
Extra Credit:
Add your to Outlook

21. Receiving Email Message arranged by date (new/old on top) Mail Pane
New ones in BOLD
You can sort & filter list
Mail Pane
Create folders
Delete folders
Move s to folders
Inbox (1): Unread s
Mail folders (inbox, deleted items, sent, drafts, junk, outbox)

22. Receiving Email Inbox icons Attachments Double-click to open
Right-click to save
Also preview the attachment in the Reading Pane, open by double-clicking file, or save

23. Sorting Mail
Click on column heading, also Search

24. Replying to an Email Reply Reply to All Forward
When you reply, the original message is included.
Recipient sees RE: before the subject to indicate a reply message.

25. What To Do With Mail Right-click options Make new folders
Save an address
Right-click on address
Add to Contacts

26. Projects Teknimedia C2.11-C2.14 Sending & Receiving Attachments
Replying & Forwarding
Creating a Signature

27. Review- 3Q
You want your best friend to see the you got from your boss. What should you click to send it to him?
Forward
A closed envelope in your inbox indicated what?
Unread mail
Instead of typing your name at the end of every , you can set it up to Include your name, title, and phone # to be inserted at the click of a button. What is this called?
Insert signature

28. Contacts/Address Book
Names, s, phone numbers, other info
Tools, Address Book
File, New Contact

29. Project Teknimedia C2.17-C2.23 Building Your Contact List
Creating & Using Your Contact List
Creating & Using Contact Groups
Quiz (Score 85% or better)

30. Dealing with Spam Unsolicited bulk messages
Content of scanned by client software
Sent to Junk folder
If not, identified in Inbox
Suspected spam
Spam also filtered at mail server
80%-96% of is spam!

31. Other Options Out of Office Response Auto forward Send to phone
Block senders

32. Review- 4Q
T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.
T or F. You can only type one in the To:
An address consists of ___ parts.
A file sent with an is called a _________.
You can use _______ to make phone calls over the Internet.

33. Email Advice To avoid sending email you’ll regret:
Get opinions from others
Type the without the TO: address
Check before you send
Right people?
Proofread
Save as a draft and reevaluate the next day

34. Projects Teknimedia C2.24-C2.46 Sorting Messages Organizing Messages
Marking & Flagging Messages
Message Priority
Requesting a Receipt
Saving Messages
Filtering Junk
Quiz (Score 85% or better)
Outlook Tasks from Microsoft

35. Review- 3Q
T or F. Each user on the Internet must have a unique address.
What’s the difference between Cc & Bcc?
Why is it important to keep the paper trail?

36. Unit 9 Communication Services
Living Online
Unit 9
Communication Services