1. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 1 Operations Management at a Glance Matt Morarity The Steak n Shake Company Brian Stewart The Steak n Shake Company

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3. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 3

4. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 4 The Steak n Shake Company Company History Second Oldest Chain Founded in 1934 Over 435 Units in Operation in 19 States 14 Divisions Within SNS President Peter Dunn Headquartered Downtown Indianapolis Indiana Division Largest Division Established Division with 58 Operating Units Currently 8 District Managers, 58 General Managers, and 250+ Managers Average Unit has $1.6 Million in Sales, 4 Managers, and and 40-60 Crew Members

5. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 5 Unique Concept High Quality Food Strict Attention to Cleanliness Commitment to Full Customer Service Great Customer Loyalty

6. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 6 Fun Facts Ranked as One of the Best Small Companies to Work for by FORBES Company Senior Vice President started as High School Grill Master over 40 yrs ago in St. Louis Chairman of the Board is a Bloomington Resident E.W. Kelley was the Modern Day Founder of Steak n Shake

7. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 7 Growth Strategy Doubled in Size the Last Ten Years Will Double in Size Over the Next 5 Years Over 600 New Stores 9+ New Division Managers 40 - 50 New District Managers 600+ New General Managers 60 -70 New HR Positions

8. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 8 Established Markets Indianapolis St. Louis Tampa Orlando Columbus

9. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 9 Emerging Markets Miami Chicago Pittsburgh Dallas Atlanta

10. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 10 Future Markets Houston San Antonio Austin Phoenix Denver Las Vegas

11. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 11 Steak n Shake Business Drivers Sales People Profits

12. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 12 Sales Needed for Financial Success of Any Company Focus on Customer Service Internal Audits - Q.S.C. External Audits - Mystery Shops & GEO Sales Drivers LSM Projects - Marketing Responsibilities Community Involvement & Relationship Building Management Empowerment Run a Business (Make the Right Decisions) Empowered to Grow Sales

13. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 13 People Results Achieved Through Developing Right People Proper Training and Development Extensive Training at Each Level Classroom and Hands-on Training Management Responsible for Feedback Formalized Feedback, Reviews, and Evaluations Treating Individuals Fairly Proper Placement Quality of Life Clear Communication

14. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 14 Profits Profits that Make Sense Major Cost Areas Labor Costs Food Costs Secondary Cost Areas Inventory Outside Services Tools to Achieve Results Labor Scheduling System Inventory Control Tracking Profit and Loss Statements Financial Plans

15. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 15 What Skills Are Needed to Succeed in Management at Steak n Shake?

16. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 16 Human Resource Skills Hiring Termination Wage Setting Evaluations Investigation EEOC, FMLA, ADA, Etc.

17. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 17 Accounting Skills Auditing General Ledgers Balancing Daily & Monthly Financials Checking Postings Payrolls Reconciliations

18. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 18 Financial Skills Trend Analysis Preparation of Financial Budgets Annual Projections Performance to Plan Forecasting Adjustments

19. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 19 Marketing Skills Creation of Local Store Marketing Plan Identification of Marketing Opportunities Analysis of Trade Area Building of Public Relations in the Trade Area Analysis of ROI of Marketing Endeavors Adjusting Business Performance to Marketing Projects

20. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 20 Entrepreneurial Skills Take Complete Ownership of the Business Creativity is Essential Think Outside the Box Adjust Plans to Environment Every Market is Different, Operate the Business to Local Demands

21. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 21 Management Progression MIT - Manager in Training Manager Restaurant Manager General Manager District Manager Division Manager

22. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 22 General Manager Full P&L and Operational Responsibility of Single Unit Development of Managers and Crew Members Guest Sensitivity and Awareness Individual Development Programs

23. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 23 District Manager Buy in From G.M. on Unit Goals to Achieve: Full P&L and Operational Responsibility (Up to 5 to 10 Restaurants) Development of New D.M.’s and G.M.’s Continued Advanced Leadership, Business Presentation Skills

24. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 24 Division Manager Each Division is Structured into Functional Areas Operations Human Resources Training All Functional Areas Drive Operations to Achieve: Full P&L and Operational Responsibility (up to 40 to 50 Restaurants) Development of New D.M.’s and G.M.’s Business Planning and Budget Reviews

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26. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 26 Summer Internships 12 Week Comprehensive Program Project Based Operations Based Weekly Conference Calls w/ Dept. VPs Classroom Education Division Tours In Depth Company Preview Fun Activities & Outings Internship Conference

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28. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 28

29. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 29 What questions might you have?