1. AACP and TiPEL SIG Present: Webinar on Webinars Oct. 24 th, 2011

2. Presenters Allan Lee, Director Information Tech AACP Gary Theilman, Pharm.D. Associate Professor of Pharmacy Practice, University of Mississippi School of Pharmacy Keith Christensen, Pharm D, BCPS Associate Professor of Pharmacy Practice, School of Pharmacy and Health Professions, Creighton University Associate Profession of Internal Medicine, School of Medicine, Creighton University Eric Wombwell, PharmD, BCPS Clinical Assistant Professor, Division of Pharmacy Practice & Administration, UMKC School of Pharmacy Jeffrey Evans, Pharm.D. Associate Professor of Pharmacy Practice, College of Pharmacy, University of Louisiana at Monroe

3. Agenda Objectives Why, what and how Types of webinar – programmatic vs. operational Online demonstration of system capabilities and functionality Procedures and Guidelines Templates and Forms Best practices Post webinar Question and Answer with the discussion panel

4. Objectives At the end of this presentation, the participants will be able to: Describe how the Adobe Connect software available through AACP can be used to hold webinars and virtual meetings List the steps involved in working with AACP to set up a webinar or virtual meeting for a Section or SIG Perform basic functions necessary to manage a webinar or virtual meeting Utilize "best practices" to help ensure a successful webinar or virtual meeting View/use webinar procedures and guidelines developed by AACP. View/use responsibilities charting for a successful webinar

5. Why, what, and how Why? Address leadership request for more tools to assist in member engagement What? Adobe Connect - platform neutral, flash based system How? Will be shown how to use the system as part of the online demo

6. Types of webinar Programmatic – lecture style, speakers and moderator use conference call to broadcast, participants are muted and listen through computer speakers, QA submitted via online (100 participants max limit) Operational – collaborative, business meeting oriented. All participants are on conference call and can be heard. (25 participants or less recommended)

7. Demo - Functionality Presentation – PDF, Powerpoint, Images supported Polling - real time results Screen sharing File download Question and Answer Whiteboarding Recording

8. Procedures and Guidelines Main Points Completed webinar request form to Sandy Stutman 60 days for programmatic; 30 days for operational Moderator must be officer 3 programmatic and/or 3 operational webinar Responsibilities – Moderator, speakers, AACP

9. Templates and Forms Powerpoint - AACP branded Webinar request form Communications Scripts: https://sites.google.com/site/tipelsig/webinar-series/webinars-ay- 2011-2012/ay11-12-webinar1 Best Practices

10. After the webinar Sending out email for the recorded session for those who couldn’t attend Information for recording will be posted to AACP website Evaluation – A short evaluation survey will be sent to participants who registered with an email address.

11. Questions What do you see as the value of having video as part of a webinar or online meeting? Is it worth the trouble? Which is best: Using a telephone for audio or using a microphone hooked up to a computer? What are the three things most likely to "go wrong" during a webinar or online meeting? How can we avoid these problems? What do you do if they occur during a live session? What's the best way to let people know about a webinar or online meeting? How often should they be "reminded"? What kind of deadlines should be set for the speakers/presenters? How long before the beginning of the webinar or online meeting do you think the moderators and speaker should "arrive"? What is the value of "poll questions" during a webinar? How many are optimal for a one hour session? What's the best way to get handouts or other meeting materials to participants? Should they be mailed out ahead of time or distributed during the meeting/webinar itself? Have you ever had to deal with an audience member who became "aggressive" or "inappropriate"? What did/should you do about that kind of situation? What's the best way to decide which submitted questions should be presented to the speaker? What do you do if nobody in the audience has any questions?