1. Welcome! Indiana State Personnel Department Human Resources Conference April 30 and May 1, 2008 Brown County Inn - Nashville, Indiana

2. SPD Leadership Academy Lisa Tabor Training Director State Personnel Department April 30-May 1, 2008

3. What makes employees feel engaged and appreciated? Fairness at work Care and concern Feelings of accomplishment Appreciation of ideas Trust in employees *2007 Walker Employee Loyalty Report

4. Solution Enabling Activities Helping employees find solutions to problems Helping employees obtain needed information, resources and technology Breaking down projects into manageable parts Translating long-term goals into step-by-step plans Clearly communicating expectations Helping teams get started on new projects

5. Essential Competencies Individual Contributor Responsibility: To personally contribute to the team Customer management Personal time management Technical and job-specific skills Manager’s Responsibility: To enable the team to make a collective contribution to the organization Employee development and management Delegation Goal and agenda setting Interpersonal and emotional intelligence Motivating and inspiring Strategic project management and execution

6. SPD Leadership Academy Goal To foster the leadership development of managers and supervisors through flexible and affordable programming.

7. Needs Assessment 3513 identified managers 2732 identified email addresses 1298 respondents Participants were provided 31 topics areas to rate with regard to the importance of each to their self development and the importance to their position.

8. Needs Assessment Helping employees find solutions to problemsProblem Solving85.8 % Helping employees obtain needed information, resources, and technology Coaching83.5 % Breaking down projects into manageable parts Project Management Strategic Planning Creative Thinking Delegating 75.3% 76.3% 84.4% 81.9% Translating long-term goals into step-by-step plans Clearly communicating expectationsCommunication83.7 % Helping teams get started on new projectsLeading Teams78.9%

9. Needs Assessment Delivery Preference Half-Day or All Day Tuesday, Wednesday, or Thursday Indy-metro, West Central, Northwest, Northeast and Southwest 68.4 % favored online training

10. SPD Leadership Academy 3 Training Tracks Graduated Pricing Structure Blend of HR Administrative Responsibilities and Leadership Development courses Regional Delivery of Half-Day Sessions

11. SPD Leadership Academy SilverGoldPlatinum New Supervisors & Emerging Leaders Mid-Level Managers & Supervisors Senior & Mid-Level Managers FREE Coming Summer 2008 $290* Coming Fall 2008 $628* Coming Winter 2008 *prices may change before final program implementation

12. SPD Leadership Academy Curriculum Highlights SilverGoldPlatinum Performance Management Basics Basic Coaching Communicating & Listening Onboarding for Managers Generations in the Workplace Driving Cultural Change Project Planning Mentoring & Motivating Employees 7 Habits of Highly Effective People Problem Solving & Decision Making DDI Performance Courses 6 Thinking Hats Coaching for Success Coaching for Improvement Building Trust

13. What’s happening with training and development in 2008? Leadership Academy Online Sexual Harassment Revised Onboarding Regional Pre-Retirement

14. Questions?