1. Ingredients for Success: Growing IT Skill Sets Within Technical Services Departments Paul Gallagher, MLIS Associate Director Discovery Services Wayne State University Libraries

2. Paul Gallagher, MLIS Associate Director for Discovery Services, WSULS Adjunct Faculty for WSU School of Library and Information Science Ten years of I.T. experience including application development, technology education, and systems administration Graduate of WSU’s School of Library and Information Science

3. Overview: WSULS Discovery Services & Technical Services – Overview Enterprise I.T., Metadata, ILS are integrated at WSULS (“Discovery Services”) – Demonstrated need for increased I.T. training

4. pub B61 silver bullet fusion bomb by Greg Goebel – Public Domain

5. *bri* @ flickr

6. Acquisitions & eResources Digital Library Publishing Discovery Services Collections Management & Discovery Services

7. CMDS: Overview Aggressive switch to electronic resources Summer 2011: New Vision – Creation of several new teams Highly experienced staff

8. 1997 – 502,660 2011 – 111,284

10. Discovery Services Experience 10 FTE 210 years combined experience Average 21 years experience

11. Means two things…

12. 1 Kate e. did @ flickr 2 Neils Photography @ flickr

13. What can we do? What we can do! icanhascheezburger.com

14. What we can do – Promote staff development for specialized tasks Task analysis Staff interviews – Improve service quality of existing I.T. infrastructure & resources

15. AnalysisDesignDevelopmentImplementationEvaluation

16. What we can do: Needs Analysis – Incrementally add skills for individual tasks Task analysis Staff interviews

17. What we can do: Infrastructure Development Do staff have the right tools? Do staff have access to emerging software? Where does documentation go?

18. radco@flickr

19. Staff Interviews They don’t know what they don’t know Pride

20. What we can’t or shouldn’t do ant.photos@flickr

21. What we can’t / shouldn’t do – Make I.T. staff from other or non-professional roles – Not try to create new skillsets in areas with established expertise – Union / job ranking concerns

22. Kate e. did @ flickr/dizfunctshional@flickr

23. What we can’t / shouldn’t do – Not try to create new skillsets in areas with established expertise (i.e. cataloging) What is the value of converting a good cataloger into an entry level I.T. staff member?

24. * Jerry * @flickr

25. What we can’t / shouldn’t do – Union / job ranking concerns CANNOT have Library Assistants do I.T. work

27. What we’re doing kateboydell@flickr

28. *bri* @ flickr

29. What we’re doing – Leverage existing training resources – Professional Development Coordinator – Cross training workshops – Improving documentation/intranet – Onboarding – Culture shift

32. thetherapist@flickr

34. What we’re doing: Professional Development Coordinator Designed to help provide learning and development resources for all staff Currently focused on management & leadership training

35. What we’re doing: Cross Training Workshops tripp@flickr

36. What we’re doing: Cross Training Workshops Each staff member will have to do a training session in an area of interest/benefit Monthly sessions Management too! Ideas so far: – MARC Management w/ MARCEdit – Basic scripting w/ I.T. staff – ILS data loading review

37. What we’re doing: Onboarding Progressive Projects Training “New Librarians Round Table” Getting started meetings

38. What we’re doing: Documentation/Intranet

40. What we’re doing: Develop a culture of learning

41. asdf Jeff Hester@flickr Tips for success

42. pub B61 silver bullet fusion bomb by Greg Goebel – Public Domain

43. *bri* @ flickr

44. Tips for success: Identify needs based on workflow and task analysis (remember ADDIE! & iterate) AnalysisDesignDevelopmentImplementationEvaluation

45. Provide Tools for Success Provide tools for employees to learn – Make part of evaluation process What training & development resources do YOU already have available?

46. Don’t make silos from I.T. – Integrate/Collaborate – Identify barriers to success

47. Develop a culture of learning

48. Paul Gallagher Associate Director Discovery Services Wayne State University Library System paul.gallagher@wayne.edu