1. Welcome to Practical steps to better learning design AnnaRKingston

2. The design step A. D.D.I.E.

4. https://www.youtube.com/watch?v=VBrLWGX4P2U

5. Structure with action mapping © Cathy Moore

7. Customer Service “We need better customer service and training will fix it, what can you do by next week?” You work in a shop (or in your current organisation, if that is easier)

8. How will you know if this training has been a success? What do you want to achieve? How will you measure it?

9. Increase Net Promoter score to 60% “Will you recommend us to a friend?”

11. Action Learning objectives Mager says Learning objectives (L.O.’s) contain: 1.A task / behaviour or action 2.A measurable standard 3.Conditions of performance

12. Action Learning objectives 1.Install a shower head 2.to pass inspection at 4 pm

13. Action Learning objectives 1.Ask open questions 2.with at least 50% of your customers

14. Bloom’s taxonomy CreateEvaluateAnalyseApplyUnderstandRemember

15. Copyright Tv3

16. Learning activity

17. http://photographypictures.co.nz/2014/08/03/the-block-nz/

18. Learning (knowledge) objectives

19. CreateEvaluateAnalyseApplyUnderstandRemember

20. A.R.C.S. motivation theory Internal – autonomy, mastery, purpose External – praise RelevantAttention Success - full Confident

22. Structure with a learning plan Business objective Learning objective Learning activitiesWhat do they need to know? Motivation / WIIFM This is what the business needs to accomplish. It should be stated in a measurable form This is the task, measure and condition of performance These are what the learner needs to do to reach the learning objectives. Using action based learning is great here. List any knowledge needed to perform the task What will drive the person to want to learn? Have you taken into account ARCS? e.g. Increase production of widgets by 5% e.g. Operates cutting machine within 5 ml variance 90% of the time e.g. Cutting using a dummy machine Describing errors that may happen and how to fix them e.g. How to cut How to complete paperwork What errors may happen e.g. Practice to build confidence Provide regular feedback

23. Thank you Enjoy taking your learner’s on a journey to success

24. annakingston.co.nz/blog anna@annakingston.co.nz nz.linkedin.com/in/annakingston AnnaRKingston