1. Chapters 1, 2 and 3

2. Intro to HR Review 1.The three key features of defining Human Resources are the external environment, the performing of HR functions and successful organizational outcomes. 2.Motivation and effort are types of human capital. 3.Credibility is not an important trait for a human resource professional to possess. 4.HR professionals should be a business ally.

3. Intro to HR Review, p2 5. Some ways that supervisors are involved with HR are through communicating policies, employee training and appraisal. 6. Refusing to do work that is dangerous is related to an employee’s right of privacy. 7. Like other professionals, HR managers are guided by utilitarianism when it comes to ethical decision making and conduct. 8. HERM is the best known and largest professional organization in HR.

4. Intro to HR Review, p3 9. By 2018 the largest portion of the workforce will be over 55. 10. African Americans are expected to be about one third of the labor force within 6 years. 11. Many organizations are shifting away from hiring technical workers to favoring knowledge workers. 12. TQM is the combination of social and technical systems.

5. Intro to HR Review, p4 13. Knowledge workers are in the highest demand in the health services areas. 14. The “new” psychological contract is the basic exchange between organizations and their employees. 15. Outsourcing is the same as international expansion. 16. Churning is involved with offshoring. 17. The process of reviewing an organization’s critical work processes is known as reengineering.

6. Chapter 3 Where does it belong? Select the best answer A. Executive Branch B. Legislative Branch C. Judicial Branch 18. Griggs v. Duke Power 19. Title VII 20. OFCCP 21. University of California Board of Regents v. Bakke 22. EEOC 23. Equal Pay Act 24. Executive Order 11246

7. Where does it belong? Select the best answer A.Department of Health B. Department of Labor C. Hazardous Communication Standard D. Employee health 25. OSHA enforcement 26. NIOSH 27. EAP 28. MSDS