1. GPUG ® Summit 2011 November 8-11 Caesars Palace – Las Vegas, NV Maximize Your Productivity, Stay Connected to Your Community, and See the Benefits of Attending Convergence

2. GPUG ® Summit 2011 November 8-11 Caesars Palace – Las Vegas, NV Arlin Fisher Dynamics Community Sr. Product Manager Microsoft Corporation arlin.fisher@microsoft.com Andy Leapaldt Dynamics Community Marketing Manager Microsoft Corporation v-andyle@microsoft.com Presenters

3. GPUG Summit 2011– Las Vegas www.gpug.com Agenda CustomerSource Overview Demo of CustomerSource Completing Administrative Tasks Finding Knowledge Base Articles Accessing Technical Documentation Using E-Learning Dynamics Community Overview Demo of Dynamics Community Q&A

4. GPUG Summit 2011– Las Vegas www.gpug.com What is CustomerSource Up-to-date information on your Microsoft Dynamics product and services Unlimited access to online training Downloadable training materials & learning plans Access to the technical support KnowledgeBase …much more

5. GPUG Summit 2011– Las Vegas www.gpug.com Who Can Access CustomerSource Services for Microsoft Dynamics enables you to realize your full potential every step of the way from your purchase decision through your lifetime as a Microsoft Dynamics customer. Service Plans for: Microsoft Dynamics AX Microsoft Dynamics CRM Microsoft Dynamics NAV Microsoft Dynamics GP Microsoft Dynamics Entrepreneur Solution Microsoft Dynamics RMS Microsoft Dynamics – Point of Sale Microsoft Dynamics SL Microsoft C5 and C5 Light Microsoft XAL Microsoft Small Business Financials Business Ready Enhancement Plan Software Assurance Microsoft Services Premier Support Business Ready Enhancement Plan Software Assurance Microsoft Services Premier Support Additional Plans for Dynamics GP & SL Customers Business Ready Advantage Business Ready Advantage Plus Additional Plans for Dynamics GP & SL Customers Business Ready Advantage Business Ready Advantage Plus

6. GPUG Summit 2011– Las Vegas www.gpug.com Korea Latin America Netherlands Norway Poland Portugal Russia Spain Sweden Switzerland (French) Switzerland (German) Taiwan & Hong Kong Turkey United States of America United Kingdom Australia / New Zealand Austria Belgium (Dutch) Belgium (French) Brazil Canada China Czech Republic Denmark Finland France Germany Global Greece Hungary Iceland Italy Japan Additional technical content with partial language views (example - Knowledge Base) Product-line views of local sites will depend on product availability in that geography Brazilian Portuguese Chinese – Simplified Chinese - Traditional Czech Danish Dutch English – UK English – US Finnish French German Greek Hungarian Italian Japanese Korean Norwegian Polish Portuguese Russian Spanish Swedish Turkish 33 sites 23 languages CustomerSource Availability Customers automatically assigned local site or global English site view based on: Customer’s country Product line Availability of local site Multi-national customers can toggle easily between sites.

7. GPUG Summit 2011– Las Vegas www.gpug.com Knowledge Base What is Knowledge Base? Troubleshooting for Frequent Issues Hot fixes and workarounds Short How-To Descriptions Step-by-step tips and tricks Troubleshooting for Frequent Issues Hot fixes and workarounds Short How-To Descriptions Step-by-step tips and tricks

8. GPUG Summit 2011– Las Vegas www.gpug.com Training Materials E-Learning Courses Collections Language Titles Danish18 Dutch18 French21* German20* Italian18 Norwegian5 Russian12 Spanish19 Swedish5 UK English1 US English41 US English48 German1 US English17 Microsoft Dynamics AXMicrosoft Dynamics NAV Brazilian Portuguese24 Danish22 Dutch22 French30 German28 Italian14 Japanese29 Russian24* Simplified Chinese27 Spanish30 US English91 * 2 titles are Local Functionality US English410 German12 US English145 Data reflects availability as of September 30, 2011 Language Titles US English33 US English14 Microsoft Dynamics CRMMicrosoft Dynamics GP Brazilian Portuguese9 Danish1 Dutch1 French14 German14 Italian14 Japanese15 Russian14 Simplified Chinese14 Spanish14 US English22* Spanish11* US English57* US English86 US English159 * 1 Spanish title is Local Functionality, 12 US English titles are Learning Snacks Language Titles * 6 US English titles are Learning Snacks Training Material and E-Learning Availability

9. GPUG Summit 2011– Las Vegas www.gpug.com Increase Your Productivity E-Learning Learning Plans Training Materials Certification Exam Preparation Guides Instructor-Led Training Certifications Available Training and Certifications

10. GPUG Summit 2011– Las Vegas www.gpug.com Demo of CustomerSource

11. GPUG Summit 2011– Las Vegas www.gpug.com microsoft.com/dynamics Microsoft Dynamics Community CustomerSource Community community.dynamics.com | @MSDYNCOMM | #MSDYNCOMM

12. GPUG Summit 2011– Las Vegas www.gpug.com Growth Chart Membership: Over 58K members and growing @ 1.5K/month Forums – over 800 postings /month Blogs – over 900 posts/month from customers, partners and Microsoft team members Video – over 50 community generated how-to videos Knowledge Share Activities – community sharing knowledge 2.4 Million visits in 2011

13. GPUG Summit 2011– Las Vegas www.gpug.com Consume OR Interact Members Non- Members Read Blogs/Forums Watch Videos Share Information Post a Question Reply to a Question Receive SLA within Forums * Comment on blogs Host a blog Network Read Blogs/Forums Watch Videos Share Information * Select service plans

14. GPUG Summit 2011– Las Vegas www.gpug.com A True Community Effort… Microsoft Support Engineers Guest ColumnistsKnowledge Share

15. GPUG Summit 2011– Las Vegas www.gpug.com Demo of Dynamics Community

16. GPUG Summit 2011– Las Vegas www.gpug.com Appendix

17. GPUG Summit 2011– Las Vegas www.gpug.com Learn how to use CustomerSource This interactive CustomerSource tour will show you how to complete some common tasks within CustomerSource. Click on the link below to start the tour. http://www.microsoft.com/dynamics/customersourcedemos/en-us/signup/index.html Learn how to use CustomerSource This interactive CustomerSource tour will show you how to complete some common tasks within CustomerSource. Click on the link below to start the tour. http://www.microsoft.com/dynamics/customersourcedemos/en-us/signup/index.html Access CustomerSource View an online “Tour” This interactive CustomerSource tour will highlight many of the features and benefits of CustomerSource. To access click on the link below. http://www.microsoft.com/dynamics/customersourcedemos/en-us/overview/index.html Get registered For step-by-step instructions on how to activate your account, go to: http://www.microsoft.com/dynamics/customer/en-us/access-customersource/default.aspx Activate or update your CustomerSource account to access the benefits of your plan today!

18. GPUG Summit 2011– Las Vegas www.gpug.com Training Materials E-Learning Courses Collections Language Titles E-Learning Courses Collections Microsoft Dynamics SL Language Titles US English20US English4*US English2 2 1 Microsoft Dynamics Retail Management System Language Titles US English4 Microsoft Dynamics Forecaster Microsoft Dynamics Business Portal US English5 1 4 2 3 6 Language Titles US English6 Microsoft Dynamics Small Business Financials US English2 22 US English36US English14 US English12 US English17US English63 US English6 Data reflects availability as of September 30, 2011 Microsoft Dynamics POS Language Titles Danish13 Danish1 5 Microsoft Dynamics C5 Microsoft Dynamics FRx/Management Reporter * 1 title is a Learning Snack Training Material and E-Learning Availability

19. GPUG Summit 2011– Las Vegas www.gpug.com Language Titles Microsoft Office PerformancePoint US English2 Data reflects availability as of September 30, 2011 US English3 45 Language Titles Brazilian Portuguese3 French3 German3 Simplified Chinese3 Spanish3 US English6* Microsoft Dynamics Sure Step Methodology US English1 5 Training Materials E-Learning Courses Collections * 3 US English titles are Learning Snacks Training Material and E-Learning Availability

20. GPUG Summit 2011– Las Vegas www.gpug.com © 2011 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, and the Microsoft Dynamics logo are trademarks of the Microsoft group of companies. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.