1. Communication strategies that will help you succeed in Canada James Peterson June 25, 2011 Site BC Revised Version (Copyright slides deleted)

2. Thank you to … Mr. Hicham Boukili Mr. K. C. Chau

3. International Communications Consultant Helping Subaru staff succeed in international business. Picture Removed

4. Problems English 1 1 Soft Skills (in English) 2 2 Managing American Staff Negotiating Delivering Presentations Giving Feedback Customer Service

5. Solutions Use visuals 3 3 Understand intercultural communication 1 1 Plan a clear story 2 2

6. Scripts

7. Anne Smith Anne Smith Indiana Cafe Hi there. How are you today? Great! What can I get for you? Fine thanks. And you? Could I get a tall coffee, please?

8. Anne Smith Anne Smith Indiana Cafe Hi there! How are you today? Coffee.

9. Key point Different cultures have different scripts

11. Why should I hire you rather than the next guy that walks in here? Ah...

12. Will you work hard? Yes. Can you work late? Yes. Will you be punctual? Yes. Job interviews in Japan often have a different intention

13. Key point Ideas are organized differently in different cultures

14. Key point To be successful in Canada, you need to learn how to organize ideas to get results Persuasive Presentations

15. Key point Customer Service To be successful in Canada, you need to learn how to organize ideas to get results

16. Key point Managing People To be successful in Canada, you need to learn how to organize ideas to get results

17. Recommendations Be guided by what American managers study, not what “the average” American manager does. Focus on weaknesses, not biggest cultural differences

18. Recognize Different Expectations

19. If you are invited to a barbecue party at my house at 6:00 PM… What time will you come to my house?

20. You are invited to a barbecue party at my house at 6:00 PM.

22. Why do Japanese arrive early to dinner parties? “Japanese people are very polite.” Why do Canadians arrive late to dinner parties? “Canadians are very polite.”

23. Key point 1.Language is vague 2.“6:00” ≠ 6:00 3.Clarify expectations (+ reasons) Please give me your report on Friday.

24. What time will you go to the restaurant? I’ll meet you at the restaurant at 6:00 PM.

26. What time will you go to the meeting? We have a meeting tomorrow at 1:00 PM.

28. What time will you go to the interview? Your job interview is at 1:00 PM.

30. Key point Cultural rules are complex House Party5 minutes late Restaurant Party2 minutes early Meeting2 minutes early Job Interview5 minutes early Presentation20 minutes early

31. Intercultural Communcation Prepare yourself by reading books 1.Etiquette – Emily Post 2.Presentation skills – Presenting to win 3.Leadership skills – First break all the rules 4.Negotiations skills – Getting to yes 5.Self help books – Dale Carnegie

32. Solutions Use visuals 3 3 Understand intercultural communication 1 1 Plan a clear story 2 2

33. Presenting to Win By Jerry Weissman

34. Great communicators take a complex world and make it simple

35. Goal Audience Quickly Your Message What do you want the audience to remember? What do you want the audience to do? The Starting Point Who is the audience? What do they know and what do they want to know? Are they resistant to your message?

36. Goal Audience Your audience has a choice

37. Goal Audience Give your audience a reason to listen

38. Goal Use visuals 3 3 Understand intercultural communication 1 1 Plan a clear story 2 2 Audience Site BC Professional engineers Experienced ESL Most looking for a job in Canada – want to know how to find a job Some may already have a job May be resistant to intercultural communication topic – “I know this”. “This is not important.” Give your audience a reason to listen Benefits: This info will help you … Find a job Survive your first 3 months Get promoted

39. Can you deliver your presentation in 10 seconds? My 10 Seconds Communication skills that will help you succeed in Canada are 1.Understand intercultural communication 2.Plan a clear story 3.Use visuals

40. Can you describe yourself in 10 seconds? My 10 Seconds I am a communications specialist, quality manager, corporate trainer and BCIT instructor.

41. 20 seconds? My 20 Seconds I am a communications specialist, quality manager, corporate trainer and BCIT instructor. I worked as an international communications consultant for Subaru in Japan and as a quality and training manager for ARAMARK Healthcare in Vancouver.

42. Why do you want to work here? Key point Plan your stories Get to the point quickly

43. Solutions Use visuals 3 3 Understand intercultural communication 1 1 Plan a clear story 2 2

44. I was responsible for building supports for the Qingdao Haiwan Bridge which goes over Jiaozhou Bay and connects Qingdao with Huangdao. ?

45. Better

46. This picture shows one of the projects that I worked on. This is the Qingdao Haiwan Bridge, the longest bridge in the world. I was responsible for construction of these supports.

47. Recommendation If English is a weakness, use visuals to support your story.

48. Presentations Presenter Focused and Screen Focused

49. Presenter FocusedScreen Focused

50. Visual Design Presenter Focused

51. Profit

52. Sales

53. Visual Design Typical Screen Focused

54. 2000-2007 Profit and Sales 2000-2007 Sales A225,901225,905225,907 B656,432656,481657,496 C120,900122,780134,772 A425,901325,905225,907 B756,432656,481557,496 C920,900822,780734,772 2000-2007 Profit

55. My Advice 1.English is your second language. 2.Do what you need to do to be successful. 3.Simple slides. (One picture per slide) 4.Fast clicks. 5.No choice where to look! No pointers. Use custom animation.

56. Summary Use visuals 3 3 Understand intercultural communication 1 1 Plan a clear story 2 2

57. Why do you want to work here? Language is vague ≠ Why do you want to work here? What is the interviewer’s true intention?

58. Why do you want to work here? Plan your story What is your goal with this question? Can you answer the question in 10 seconds and then expand it?

59. Use visuals to support this story This is the Qingdao Haiwan Bridge, the longest bridge in China … Well, I understand that your company is working on the new Port Mann Bridge. I worked on a similar project in China, so I am very excited to work here.

60. Summary Use visuals 3 3 Understand intercultural communication 1 1 Plan a clear story 2 2

61. Bibliography Buckingham, M., & Coffman, C. (1999). First Break All The Rules: What the World's Greatest Managers Do Differently. New York: Simon & Schuster. Carnegie, D. (1981). How to Win Friends and Influence People. New York: Simon & Schuster. Collins, J. (2001). Good to Great. New York: Harper Collins. Covey, S. (2004). The Seven Habits of Highly Effective People. New York: Free Press. Fisher, R., & Ury, W. (1991). Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin Books. Stone, D., Patton, B., & Heen, S. (2010). Difficult Conversations: How to Discuss What Matters Most. New York: Penguin Books. Ury, W. (2007). The Power of a Positive No. New York: Bantam Dell. Weissman, J. (2009). Presenting to Win: The art of telling your story. New Jersey: Pearson Education, Inc.

62. Communication strategies that will help you succeed in Canada James Peterson Thank you!