1. Personal Leadership and Management Skills John Reinert Past President IEEE-USA Past Director, Region 5 UTMC Microelectronics Systems

2. Leadership!! What is it? Who has it? How can I do it?

3. Outline Leadership defined The changing engineering career Skill set for success A 4-stage Personal Model for Leadership and Management Excellence RAB Leadership Development Project SC99 Leadership Development Workshops

4. Who Are The Leaders? George Washington F.D. Roosevelt Winston Churchill Margaret Thatcher Genghis Khan John Elway Joseph Stalin Ghandi Adolph Hitler

5. What Is Leadership? Making the right things happen Inspiring others to achieve a goal Taking risks, willing to fail to achieve

6. Leadership Characteristics Creator of Culture Proactive Change agent (positive) Cheerleader Coach Motivator Focus Provider

7. Management and Leadership John Kotter: Harvard Business Review, May-June 1990

8. Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has Margaret Mead

9. Ask Yourself... Are you satisfied with your career? Do you know what you want to accomplish? Are you accomplishing all you can? Are you an effective leader? Do you want to grow in your career and as a person? Do you know what you have to do? Are you happy?

10. Become a Leader- Manager!

11. Drucker on Leadership Leadership must be learned and can be learned Leadership personality, traits, style: they don’t exist

12. Drucker on Leadership A leader is someone who has followers An effective leader is someone whose followers do the right things Leaders are highly visible: Set examples Leadership is not rank, privileges, titles or money. It is responsibility

13. Yes. But How!

14. The Environment Business is becoming more complex –Faster changing, worldwide markets Businesses struggle to compete –Shortened product life cycles –More demanding customers Organizations and individuals must be efficient, dynamic, and responsive to survive

15. Carl Wick, PERSPECTIVES, 1-98 The Changing Workplace

16. Carl Wick, Perspectives, 1-98 Skills for Today’s Engineer A customer focus Teaming skills A process orientation Technical skills Professional skills Competency in key technologies

17. Professional Skills Listening skills Communication skills: written / oral Presentation techniques Negotiating skills Teamwork roles Project management knowledge Meeting management techniques Empathy

18. If you don’t know where you’re going then any road will get you there.

19. What’s Needed? To be successful, leadership knowledge and skills need to be applied Best if applied in the professional and personal realm A successful framework for integration and application

20. If you always do what you always did, you’ll always get what you always got

21. A Personal Leadership and Management Model Tools and a Process to Support Leaders Plan activities and identify customers Survey customers to determine needs Define and use metrics to measure effectiveness Establish continuous improvement to do it better the next time!

22. Planning Steps Develop a shared vision –Organizational or personal Decide who your customer is –Member?, Self?, Business customer? Know your customer: Survey –Mail, newsletter, email, phone Establish goals

23. Management & Planning Tools Affinity Diagram Interrelationship Digraph Tree Diagram Prioritization Matrices Matrix Diagram Process Decision Program Chart Activity Network Chart

24. Idea Processing

25. Surveys: Identify Customer Needs Outline the problem Define survey objective Find existing data Define the target group Decide on the reliability Define, sample and scope Decide survey method Decide who will conduct the survey Outline analysis and report requirements Timing Cost

26. Prioritization

27. Measuring Results: Metrics Not how many, but how good The point-of-delivery survey: –How well was the meeting received? –Did the meeting meet expectations? –What changes would improve the meeting? Customer Satisfaction is the best metric

28. Continuous Improvement PLAN DO STUDY ACT The Deming Cycle

29. Is This Your Section? If I tried to implement this stuff here I would either be ignored or everyone would quit. My senior people are burnt out and want out. My junior people are mostly not interested in anything except showing activity on a resume. I have only one person out of 20 that I consider to be capable.

30. Or is this your Section? We already use some of these concepts to great advantage. Training has been very helpful also. Our Section tried this process over the past year and it worked great

31. Region 5 Leadership Training Concentration Core Characteristics –Customer Value –Training –Continuous Improvement –Measurement and Metrics Reinforced through: –Individual officer strategic plans –Documented Region 5 Vision

32. Tools From the IEEE Career Planning: Career Asset Manager Technical: Society publications Professional Skills: IEEE-USA Professional Development Conference Management for Engineers: Engineering Management Society IEEE-USA: Today’s Engineer Magazine

33. IEEE Leadership Development RAB Goals –Number 1: Develop local leadership –Assigned to: RAB Section Chapter Support Committee –Developing standard training materials Web based –Developing leadership training modules Toronto pilot, Fall 1998 Full program by Sections Congress 1999

34. The Message: Technical Skills are a basic necessity Think: Life Long Learning Professional skills add to the toolbox Technical and professional skills need to be integrated for maximum effect Best if applied to professional and personal life

35. Don’t Wait, Be a Leader Now!

36. Resources The 7 Habits of Highly Effective People (Steven Covey) The Fifth Discipline (Peter Senge) The Balanced Engineer (IEEE-USA Professional Development Conf.), 98,99 Career Asset Manager (IEEE EAB) The Memory Jogger Plus + (Michael Brassard. 1989. Methuen: Goal/QPC)

37. Leadership Development Workshops, SC99 How to be an effective Chairman/Vice Chairman; Larry Nelson, Chairman Worcester County Section Leadership Development in Region 3; K. Reed Thompson, Region 3 Leadership Development Chair