1. Copyright ©2011 Pearson Education, Inc. All rights reserved.1 Chapter 1: Understanding Human Communication This multimedia product and its contents are protected under copyright law. The following are prohibited by law: *any public performance or display, including transmission of any image over a network; *preparation of any derivative work, including the extraction, in whole or in part, of any images; *any rental, lease, or lending of the program

2. Copyright ©2011 Pearson Education, Inc. All rights reserved.2 Quotable Quote "We listen to the equivalent of a book a day, talk the equivalent of a book a week, read the equivalent of a book a month, and write the equivalent of a book a year.” Walter Loban, School of Education University of California, Berkeley Source: M. H. Buckley (1992) “Focus on Research,” Language Arts, 69: 101-109.

3. Copyright ©2011 Pearson Education, Inc. All rights reserved.3 Do You Have the Right Stuff for the Job? Employers ranked the following skills in terms of their importance for hiring college graduates. How would you rank these skills? ___ Analytical Skills___Writing Skills ___Computer Skills___Interpersonal Skills ___Teamwork Skills___Leadership skills ___Oral Communication Skills ___Proficiency in Field of Study

4. Copyright ©2011 Pearson Education, Inc. All rights reserved.4 Communication Functions Provide More Examples Personal: To comfort a grieving friend Professional: _________________________ Education: To give an A+ oral report in class Intercultural: __________________________ Intellectual: To explain a complex principle Societal: To critically and fairly analyze the candidates in an election Ethical: To stand up and support what is right

5. Copyright ©2011 Pearson Education, Inc. All rights reserved.5 Define Communication Use these words and phrases to write a definition of communication verbal and nonverbalmessage processcontexts meaningmessages culturesgenerate channelswithin and across

6. Copyright ©2011 Pearson Education, Inc. All rights reserved.6 Communication Defined The process of using verbal and nonverbal messages to generate meaning within and across various contexts, cultures, and channels

7. Copyright ©2011 Pearson Education, Inc. All rights reserved.7 Context, Culture, and Channels Context: Where, when, with whom, and under what circumstances you communicate Culture: The characteristics, attitudes, and behaviors of diverse communicators Channels: Transmitting messages via sight, sound, taste, smell, and/or touch

8. Copyright ©2011 Pearson Education, Inc. All rights reserved.8 Seven Elements and Guiding Principles of Effective Communication Self: Know thy self Others: Connect with others Purpose: Determine your goal Context: Adapt to the place and occasion Content: Select appropriate content Structure: Organize your message Expression: Practice skillful expression

9. Copyright ©2011 Pearson Education, Inc. All rights reserved.9 Self and Others

10. Copyright ©2011 Pearson Education, Inc. All rights reserved.10 Purpose and Context

11. Copyright ©2011 Pearson Education, Inc. All rights reserved.11 Content and Structure

12. Copyright ©2011 Pearson Education, Inc. All rights reserved.12 Expression

13. Copyright ©2011 Pearson Education, Inc. All rights reserved.13 Communication Contexts Psychosocial Context Logistical Context Interactional Context Mediated Context

14. Copyright ©2011 Pearson Education, Inc. All rights reserved.14 Interactional Contexts Provide a Second Example Interpersonal Communication Examples: (1) Parent and child; (2) ______________ Group Communication Examples: (1) Staff meeting; (2) _________________ Presentational Communication Examples: (1) Sermon; (2) _____________________

15. Copyright ©2011 Pearson Education, Inc. All rights reserved.15 Interpersonal Communication Occurs when a limited number of people, usually two, interact for the purpose of sharing information, accomplishing a specific goal, or maintaining a relationship

16. Copyright ©2011 Pearson Education, Inc. All rights reserved.16 Group Communication Occurs when three or more interdependent people interact for the purpose of achieving a common goal

17. Copyright ©2011 Pearson Education, Inc. All rights reserved.17 Presentational Communication Occurs when speakers generate meaning with audience members who are usually present at the delivery of a presentation

18. Copyright ©2011 Pearson Education, Inc. All rights reserved.18 PowerPoint Quiz Which key element of communication is addressed when a speaker asks: “What arguments should I use to support my ideas about gun control?” A. Self E. Content B. Others F. Structure C. Purpose G. Expression D. Context

19. Copyright ©2011 Pearson Education, Inc. All rights reserved.19 PowerPoint Quiz Which key element of communication element is operating in this example? Cherie spends hours preparing an agenda for the upcoming meeting she will chair because she wants everyone to know exactly what topics will be discussed. A. SelfE. Content B. OthersF. Structure C. Purpose G. Expression D. Context

20. Copyright ©2011 Pearson Education, Inc. All rights reserved.20 Media Richness Theory Face-to-face communication is the richest medium because you can  see and respond to others instantly.  use nonverbal communication to ______ ________________________________.  use your own natural speaking style.  _______________________________.

21. Copyright ©2011 Pearson Education, Inc. All rights reserved.21 Communication Models Identify the basic components in the communication process Show how basic components relate to and interact with one another Explain why a communicative act did or did not achieve its purpose

22. Copyright ©2011 Pearson Education, Inc. All rights reserved.22 Early Communication Models

23. Copyright ©2011 Pearson Education, Inc. All rights reserved.23 Transactional Communication Model

24. Copyright ©2011 Pearson Education, Inc. All rights reserved.24 Match the Communication Terms A.Encoding B.Decoding C.Feedback D.Noise E.Channel __ verbal or nonverbal responses from others __ prevent messages from reaching receivers as intended __ the decision-making process that creates & sends messages __ converts messages into understandable forms __ means of message transmission

25. Copyright ©2011 Pearson Education, Inc. All rights reserved.25 Theories, Methods, and Tools Theories: Statements that describe, explain, and predict events and behavior Strategies: Specific plans of action you select to communicate with others Skills: Your ability to accomplish specific communicative goals

26. Copyright ©2011 Pearson Education, Inc. All rights reserved.26 Make Communication an Enduring Habit A habit is “the intersection of knowledge, skill, and desire.” “Knowledge is the theoretical paradigm, the what to do and the why. Skills represent how to do it. And desire is the motivation, the want to do it. In order to make something a habit in our lives, we have to have all three....” Stephen Covey, The 7 Habits of Highly Effective People

27. Copyright ©2011 Pearson Education, Inc. All rights reserved.27 Apply the NCA Ethics Credo Sneaky Pete borrows a speech written by a friend to use in his speech class. Other than making a few minor changes, Sneaky Pete presentations and submits this speech as his own. Which ethics credo principle did Sneaky Pete violate? A. Advocate truthfulness, accuracy, honesty, and reason. B. Advocate sharing information, opinions, and feelings. C.Accept responsibility for the short- and long- term consequences of our own communication.

28. Copyright ©2011 Pearson Education, Inc. All rights reserved.28 Communication Assessment Are You an Effective Communicator? Rate the following communication competencies in terms of their importance to you for becoming a more effective communicator. ItemExtremely Important Very Important Fairly Important Not Very Important Not at all Important 1. Reduce your speaking anxiety 2. Listen effectively to others

29. Copyright ©2011 Pearson Education, Inc. All rights reserved.29 TEST Your Knowledge Theories ask why; strategies ask what; skills ask how; and ethics asks a. who. b. where. c. when. d. whether. e. all of the above. See p. 21 for more review questions.