1. David Henderson, VP of Services and Support dhenderson@gcsit.com Cell: (907) 317-5643 Random Thoughts: About Leading Teams

2. A Bit About Me I’m a NERD at the core, don’t believe me? Ask me about my truck. First computer was a Commodore Vic 20 Happily married for 22 years with a Son and Daughter Over 20 years working in Information technology Process analysis and design Project management Software management, design, and deployment Selling and supporting IT solutions Leading Services and Support with over 25 participant

3. Who Is GCSIT? Professional Services, Support Solutions, IT Solutions, Consulting focused on the Pacific Northwest Over 25 years committed to providing our customers Measurable and Predictable Business Impact within our over 450 Commercial and Public sector customers we serve in Alaska, Washington, and Oregon. Strong focus on 7 practice areas 2011, 2012, 2015 DELL Channel Partner of the Year

4. GCSIT Core Tenants Stakeholder focused - Always committed to the Creation of WIN / WIN / WIN We appreciate and never forget that customers have at least 14 different ways to string together technology to meet any required business impact Strong Solution Architecting and Engineering Expertise aligned to the required business. We are committed to Measurable, Predictable and Accountable business outcomes for our Customers and Partners.

5. What Makes a Leader? Plan, prioritize, organize Be genuinely interested in other people Trust people and be trustworthy Show passion and motivate Be humble Teach and Learn You are human, show your emotions Have fun every day or go home

6. I Didn’t Invent Anything “When people are doing their job, I work for them. When they aren’t doing their job, that’s when they work for me.” Darryl Sutherland

7. Plan, Prioritize, Organize Read the 7 habits of highly effective people.

8. Be interested in other people You can be efficient with things. People take time.

9. Be interested in other people You can be efficient with things. People take time. You have a strong inner motivation to influence people and circumstances. You thrive on competitive situations and challenging assignments. The stresses and pressures of everyday work and life are unlikely to reduce your effectiveness and enthusiasm. www.123test.com

10. Maintaining a Great Team Work Horses Medians Super Stars Deadwood Trainees

11. Situational Leadership Is Not Something You Do To People But Something You Do With People

12. Situational Leadership Willing Not Willing Not Capable Capable

13. Learn 7 Habits of Highly Effective People, Dr. Stephen Covey How to win friends and influence people, Dale Carnegie Leadership and the One Minute Manager, Ken Banchard Getting to Yes, Negotiating an agreement without giving in, Roger Fisher The E Myth, Why Most business don’t work and what to do about it, Michael Gerber

14. Thanks Questions